756
edits
Changes
→TeltoHeart is not sending data
===<p style="font-size:32px"><span style="color:#0054A6">TeltoHeart is not sending data</span></p>===
===<p style="font-size:32px"><span style="color:#0054A6">TeltoHeart is not sending data</span></p>===
<p style="font-size:15px"><span style="color:#000000"><b>If your TeltoHeart is not sending any data to the TeltoCare platform, here are some troubleshooting steps to help you resolve the issue:</b></span></p><br>
<p style="font-size:15px"><span style="color:#000000"><b>If your TeltoHeart is not sending any data to the TeltoCare platform, here are some troubleshooting steps to help you resolve the issue:</b></span></p><br>
[[Image:Nr1.png|50px|link=]]'''TeltoHeart is not paired with TeltoHeart application:'''<br>Make sure that your TeltoHeart is
{|
properly paired with the TeltoHeart application on your phone. If it's not, follow the pairing
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]]
instructions provided in [[TeltoHeart_First_Start#Start_using_TeltoHeart | How to pair TeltoHeart with TeltoHeart application]]<br>
|| '''TeltoHeart is not paired with TeltoHeart application:'''<br>Make sure that your TeltoHeart is properly paired with the TeltoHeart application on your phone. If it's not, follow the pairing instructions provided in [[TeltoHeart_First_Start#Start_using_TeltoHeart | How to pair TeltoHeart with TeltoHeart application]]<br>
[[Image:Nr2.png|50px|link=]]'''Check the phone storage:'''<br>If the phone storage is full, it may not be able to receive or process
|}
data from TeltoHeart. Try deleting any unnecessary files or apps from your phone to free up
{|
some space.<br>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
[[Image:Nr3.png|50px|link=]]'''Contact customer support:'''<br>If none of the above troubleshooting steps work, you may need to
|| '''Check the phone storage:'''<br>If the phone storage is full, it may not be able to receive or process data from TeltoHeart. Try deleting any unnecessary files or apps from your phone to free up some space.<br>
contact the TeltoCare customer support team for further assistance.
|}
{|
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]]
|| '''Contact customer support:'''<br>If none of the above troubleshooting steps work, you may need to contact the TeltoCare customer support team for further assistance.
|}
----
----
