FAQ: Difference between revisions
→Failed to pair the device
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===Failed to pair the device=== | ===Failed to pair the device=== | ||
If your smart wearable and phone fail to pair, preventing you from accessing features, follow these steps: | If your smart wearable and phone fail to pair, preventing you from accessing features, follow these steps:<br> | ||
1. '''Check compatibility:''' Ensure that TeltoHeart and TeltoHeart mobile application are paired with iOS 14 or later / Android 10 or later. | 1. '''Check compatibility:''' Ensure that TeltoHeart and TeltoHeart mobile application are paired with iOS 14 or later / Android 10 or later.<br> | ||
2. '''Check Bluetooth Settings:''' On your phone, verify that Bluetooth is turned on and that the smart wearable is in pairing mode. | 2. '''Check Bluetooth Settings:''' On your phone, verify that Bluetooth is turned on and that the smart wearable is in pairing mode. <br> | ||
4. '''Forget and Re-pair:''' If the devices were previously paired, but are now having trouble reconnecting, try "forgetting" the smart wearable from your phone's Bluetooth settings and then re-pairing them from scratch. | 4. '''Forget and Re-pair:''' If the devices were previously paired, but are now having trouble reconnecting, try "forgetting" the smart wearable from your phone's Bluetooth settings and then re-pairing them from scratch.<br> | ||
5. '''Restart Both Devices:''' Turn off both your smart wearable and phone, then turn them back on. | 5. '''Restart Both Devices:''' Turn off both your smart wearable and phone, then turn them back on.<br> | ||
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=TeltoCare= | =TeltoCare= | ||