Line 103: |
Line 103: |
| ---- | | ---- |
| ===Failed to pair the device=== | | ===Failed to pair the device=== |
− | If your smart wearable and phone fail to pair, preventing you from accessing features, follow these steps: | + | If your smart wearable and phone fail to pair, preventing you from accessing features, follow these steps:<br> |
− | 1. '''Check compatibility:''' Ensure that TeltoHeart and TeltoHeart mobile application are paired with iOS 14 or later / Android 10 or later. | + | 1. '''Check compatibility:''' Ensure that TeltoHeart and TeltoHeart mobile application are paired with iOS 14 or later / Android 10 or later.<br> |
− | 2. '''Check Bluetooth Settings:''' On your phone, verify that Bluetooth is turned on and that the smart wearable is in pairing mode. | + | 2. '''Check Bluetooth Settings:''' On your phone, verify that Bluetooth is turned on and that the smart wearable is in pairing mode. <br> |
− | 4. '''Forget and Re-pair:''' If the devices were previously paired, but are now having trouble reconnecting, try "forgetting" the smart wearable from your phone's Bluetooth settings and then re-pairing them from scratch. | + | 4. '''Forget and Re-pair:''' If the devices were previously paired, but are now having trouble reconnecting, try "forgetting" the smart wearable from your phone's Bluetooth settings and then re-pairing them from scratch.<br> |
− | 5. '''Restart Both Devices:''' Turn off both your smart wearable and phone, then turn them back on. | + | 5. '''Restart Both Devices:''' Turn off both your smart wearable and phone, then turn them back on.<br> |
| + | ---- |
| | | |
| =TeltoCare= | | =TeltoCare= |