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===Failed to pair the device===
 
===Failed to pair the device===
If your smart wearable and phone fail to pair, preventing you from accessing features, follow these steps:
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If your smart wearable and phone fail to pair, preventing you from accessing features, follow these steps:<br>
1. '''Check compatibility:'''  Ensure that TeltoHeart and TeltoHeart mobile application are paired with iOS 14 or later / Android 10 or later.
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1. '''Check compatibility:'''  Ensure that TeltoHeart and TeltoHeart mobile application are paired with iOS 14 or later / Android 10 or later.<br>
2. '''Check Bluetooth Settings:''' On your phone, verify that Bluetooth is turned on and that the smart wearable is in pairing mode.  
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2. '''Check Bluetooth Settings:''' On your phone, verify that Bluetooth is turned on and that the smart wearable is in pairing mode. <br>
4. '''Forget and Re-pair:''' If the devices were previously paired, but are now having trouble reconnecting, try "forgetting" the smart wearable from your phone's Bluetooth settings and then re-pairing them from scratch.
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4. '''Forget and Re-pair:''' If the devices were previously paired, but are now having trouble reconnecting, try "forgetting" the smart wearable from your phone's Bluetooth settings and then re-pairing them from scratch.<br>
5. '''Restart Both Devices:''' Turn off both your smart wearable and phone, then turn them back on.
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5. '''Restart Both Devices:''' Turn off both your smart wearable and phone, then turn them back on.<br>
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=TeltoCare=
 
=TeltoCare=

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