FAQ: Difference between revisions
→TeltoHeart
| Line 46: | Line 46: | ||
the time and date display. Check for any available updates for TeltoHeart on TeltoHeart mobile | the time and date display. Check for any available updates for TeltoHeart on TeltoHeart mobile | ||
application and install them as necessary.<br> | application and install them as necessary.<br> | ||
---- | ---- | ||
===Heart Rate signal missing=== | ===Heart Rate signal missing=== | ||
| Line 85: | Line 65: | ||
4. Make sure that there has been no movement. | 4. Make sure that there has been no movement. | ||
---- | ---- | ||
===Failure to detect wrist=== | ===Failure to detect wrist=== | ||
TeltoHeart detects the wrist using light-based sensors (photoplethysmography), which measure blood | TeltoHeart detects the wrist using light-based sensors (photoplethysmography), which measure blood | ||
| Line 103: | Line 82: | ||
Incorrect positioning may disrupt the alignment of sensors with the skin, affecting the | Incorrect positioning may disrupt the alignment of sensors with the skin, affecting the | ||
accuracy of detection. | accuracy of detection. | ||
===Paired device prior to registering/logging in=== | |||
If you have paired your TeltoHeart to your phone through Bluetooth settings instead of the TeltoHeart | |||
application, you may run into a few issues, including poor functionality or even disconnection issues. | |||
Here are some troubleshooting steps to help you resolve this problem: | |||
1. '''Unpair TeltoHeart:''' First, unpair your smart wearable from your phone by going to the | |||
Bluetooth settings on both devices and selecting Forget or Unpair.<br> | |||
3. '''Download the TeltoHeart application:''' If you haven't already, download the TeltoHeart | |||
application for your TeltoHeart from the app store. Once downloaded, login to your account | |||
and select Pair Device (follow the steps provided in [[TeltoHeart_First_Start#Start_using_TeltoHeart | How to pair TeltoHeart with TeltoHeart application]]).<br> | |||
2. '''Check for firmware updates:''' After pairing your smart wearable through the TeltoHeart | |||
application, check for any available firmware updates and install them as necessary. | |||
---- | |||
===Connection lost=== | |||
If TeltoHeart is displaying a '''Disconnected''' message on the screen, it means that the smart wearable is | |||
currently out of range from the Bluetooth signal of your phone.<br> | |||
[[Image:connection_lost.png|200px|center|link=]] <br> | |||
To resolve this issue, you will need to move your phone closer to the smart wearable or bring it | |||
closer to your phone until the devices are within Bluetooth range. <br> | |||
---- | ---- | ||
===Failed to pair the device=== | |||
If your smart wearable and phone fail to pair, preventing you from accessing features, follow these steps: | |||
1. '''Check compatibility:''' Ensure that TeltoHeart and TeltoHeart mobile application are paired with iOS 14 or later / Android 10 or later. | |||
2. '''Check Bluetooth Settings:''' On your phone, verify that Bluetooth is turned on and that the smart wearable is in pairing mode. | |||
4. '''Forget and Re-pair:''' If the devices were previously paired, but are now having trouble reconnecting, try "forgetting" the smart wearable from your phone's Bluetooth settings and then re-pairing them from scratch. | |||
5. '''Restart Both Devices:''' Turn off both your smart wearable and phone, then turn them back on. | |||
=TeltoCare= | =TeltoCare= | ||
===Cannot see my data=== | ===Cannot see my data=== | ||