Line 46: |
Line 46: |
| the time and date display. Check for any available updates for TeltoHeart on TeltoHeart mobile | | the time and date display. Check for any available updates for TeltoHeart on TeltoHeart mobile |
| application and install them as necessary.<br> | | application and install them as necessary.<br> |
− | ----
| |
− | ===Paired device prior to registering/logging in===
| |
− | If you have paired your TeltoHeart to your phone through Bluetooth settings instead of the TeltoHeart
| |
− | application, you may run into a few issues, including poor functionality or even disconnection issues.
| |
− | Here are some troubleshooting steps to help you resolve this problem:
| |
− |
| |
− | 1. '''Unpair TeltoHeart:''' First, unpair your smart wearable from your phone by going to the
| |
− | Bluetooth settings on both devices and selecting Forget or Unpair.<br>
| |
− | 3. '''Download the TeltoHeart application:''' If you haven't already, download the TeltoHeart
| |
− | application for your TeltoHeart from the app store. Once downloaded, login to your account
| |
− | and select Pair Device (follow the steps provided in [[TeltoHeart_First_Start#Start_using_TeltoHeart | How to pair TeltoHeart with TeltoHeart application]]).<br>
| |
− | 2. '''Check for firmware updates:''' After pairing your smart wearable through the TeltoHeart
| |
− | application, check for any available firmware updates and install them as necessary.
| |
− | ----
| |
− | ===Connection lost===
| |
− | If TeltoHeart is displaying a '''Disconnected''' message on the screen, it means that the smart wearable is
| |
− | currently out of range from the Bluetooth signal of your phone.<br>
| |
− | [[Image:connection_lost.png|200px|center|link=]] <br>
| |
− | To resolve this issue, you will need to move your phone closer to the smart wearable or bring it
| |
− | closer to your phone until the devices are within Bluetooth range. <br>
| |
| ---- | | ---- |
| ===Heart Rate signal missing=== | | ===Heart Rate signal missing=== |
Line 85: |
Line 65: |
| 4. Make sure that there has been no movement. | | 4. Make sure that there has been no movement. |
| ---- | | ---- |
− |
| |
| ===Failure to detect wrist=== | | ===Failure to detect wrist=== |
| TeltoHeart detects the wrist using light-based sensors (photoplethysmography), which measure blood | | TeltoHeart detects the wrist using light-based sensors (photoplethysmography), which measure blood |
Line 103: |
Line 82: |
| Incorrect positioning may disrupt the alignment of sensors with the skin, affecting the | | Incorrect positioning may disrupt the alignment of sensors with the skin, affecting the |
| accuracy of detection. | | accuracy of detection. |
| + | ===Paired device prior to registering/logging in=== |
| + | If you have paired your TeltoHeart to your phone through Bluetooth settings instead of the TeltoHeart |
| + | application, you may run into a few issues, including poor functionality or even disconnection issues. |
| + | Here are some troubleshooting steps to help you resolve this problem: |
| + | |
| + | 1. '''Unpair TeltoHeart:''' First, unpair your smart wearable from your phone by going to the |
| + | Bluetooth settings on both devices and selecting Forget or Unpair.<br> |
| + | 3. '''Download the TeltoHeart application:''' If you haven't already, download the TeltoHeart |
| + | application for your TeltoHeart from the app store. Once downloaded, login to your account |
| + | and select Pair Device (follow the steps provided in [[TeltoHeart_First_Start#Start_using_TeltoHeart | How to pair TeltoHeart with TeltoHeart application]]).<br> |
| + | 2. '''Check for firmware updates:''' After pairing your smart wearable through the TeltoHeart |
| + | application, check for any available firmware updates and install them as necessary. |
| + | ---- |
| + | ===Connection lost=== |
| + | If TeltoHeart is displaying a '''Disconnected''' message on the screen, it means that the smart wearable is |
| + | currently out of range from the Bluetooth signal of your phone.<br> |
| + | [[Image:connection_lost.png|200px|center|link=]] <br> |
| + | To resolve this issue, you will need to move your phone closer to the smart wearable or bring it |
| + | closer to your phone until the devices are within Bluetooth range. <br> |
| ---- | | ---- |
| + | ===Failed to pair the device=== |
| + | If your smart wearable and phone fail to pair, preventing you from accessing features, follow these steps: |
| + | 1. '''Check compatibility:''' Ensure that TeltoHeart and TeltoHeart mobile application are paired with iOS 14 or later / Android 10 or later. |
| + | 2. '''Check Bluetooth Settings:''' On your phone, verify that Bluetooth is turned on and that the smart wearable is in pairing mode. |
| + | 4. '''Forget and Re-pair:''' If the devices were previously paired, but are now having trouble reconnecting, try "forgetting" the smart wearable from your phone's Bluetooth settings and then re-pairing them from scratch. |
| + | 5. '''Restart Both Devices:''' Turn off both your smart wearable and phone, then turn them back on. |
| + | |
| =TeltoCare= | | =TeltoCare= |
| ===Cannot see my data=== | | ===Cannot see my data=== |