Line 126: |
Line 126: |
| 4. Excessive hair on the wrist may hinder the performance of optical sensors. Ensure the skin beneath the device is free from obstructions for accurate readings. <br> | | 4. Excessive hair on the wrist may hinder the performance of optical sensors. Ensure the skin beneath the device is free from obstructions for accurate readings. <br> |
| 5. If you have higher melanin levels, it can sometimes affect the accuracy of certain types of sensors, including those used for ECG monitoring.<br> | | 5. If you have higher melanin levels, it can sometimes affect the accuracy of certain types of sensors, including those used for ECG monitoring.<br> |
| + | ---- |
| + | ===Forgot password for TeltoHeart mobile application or TeltoCare platform=== |
| + | If you have forgotten the password for your TeltoHeart application or TeltoCare:<br> |
| + | 1. '''Click on the Forgot Password option:''' On the login page of the application, look for the '''Forgot |
| + | Password''' option and click on it.<br> |
| + | |
| + | [[Image:Group_1777.png|200px|center|border|link=]] <br> |
| + | |
| + | 2. '''Enter your email address:''' You will be asked to enter the email address associated with your |
| + | account. Enter the correct information and click on '''Reset my password'''.<br> |
| + | |
| + | [[Image:TeltoHeart_PW.png|200px|center|link=]] <br> |
| + | |
| + | 3. '''Follow the instructions:''' You will receive an email with a code to reset your password. Enter |
| + | the password to the MyHealth application. <br> |
| + | |
| + | [[Image:Entercode.png|200px|center|link=]] <br> |
| + | |
| + | 4. Create a new password: After following the instructions, you will be prompted to create a |
| + | new password. Make sure to create a strong and secure password that you will remember |
| + | easily.<br> |
| + | [[Image:Entercode1.png|200px|center|link=]] <br> |
| + | 5. Log in with your new password: Once you have created a new password, use it to log in to |
| + | the TeltoHeart application or TeltoCare. <br> |
| + | ---- |