FAQ: Difference between revisions
→TeltoCare
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4. Excessive hair on the wrist may hinder the performance of optical sensors. Ensure the skin beneath the device is free from obstructions for accurate readings. <br> | 4. Excessive hair on the wrist may hinder the performance of optical sensors. Ensure the skin beneath the device is free from obstructions for accurate readings. <br> | ||
5. If you have higher melanin levels, it can sometimes affect the accuracy of certain types of sensors, including those used for ECG monitoring.<br> | 5. If you have higher melanin levels, it can sometimes affect the accuracy of certain types of sensors, including those used for ECG monitoring.<br> | ||
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===Forgot password for TeltoHeart mobile application or TeltoCare platform=== | |||
If you have forgotten the password for your TeltoHeart application or TeltoCare:<br> | |||
1. '''Click on the Forgot Password option:''' On the login page of the application, look for the '''Forgot | |||
Password''' option and click on it.<br> | |||
[[Image:Group_1777.png|200px|center|border|link=]] <br> | |||
2. '''Enter your email address:''' You will be asked to enter the email address associated with your | |||
account. Enter the correct information and click on '''Reset my password'''.<br> | |||
[[Image:TeltoHeart_PW.png|200px|center|link=]] <br> | |||
3. '''Follow the instructions:''' You will receive an email with a code to reset your password. Enter | |||
the password to the MyHealth application. <br> | |||
[[Image:Entercode.png|200px|center|link=]] <br> | |||
4. Create a new password: After following the instructions, you will be prompted to create a | |||
new password. Make sure to create a strong and secure password that you will remember | |||
easily.<br> | |||
[[Image:Entercode1.png|200px|center|link=]] <br> | |||
5. Log in with your new password: Once you have created a new password, use it to log in to | |||
the TeltoHeart application or TeltoCare. <br> | |||
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