FAQ: Difference between revisions
→TeltoHeart
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the time and date display. Check for any available updates for TeltoHeart on TeltoHeart mobile | the time and date display. Check for any available updates for TeltoHeart on TeltoHeart mobile | ||
application and install them as necessary.<br> | application and install them as necessary.<br> | ||
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===Paired device prior to registering/logging in=== | ===Paired device prior to registering/logging in=== | ||
If you have paired your TeltoHeart to your phone through Bluetooth settings instead of the TeltoHeart | If you have paired your TeltoHeart to your phone through Bluetooth settings instead of the TeltoHeart | ||
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2. '''Check for firmware updates:''' After pairing your smart wearable through the TeltoHeart | 2. '''Check for firmware updates:''' After pairing your smart wearable through the TeltoHeart | ||
application, check for any available firmware updates and install them as necessary. | application, check for any available firmware updates and install them as necessary. | ||
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===Forgot password for TeltoHeart mobile application or TeltoCare platform=== | ===Forgot password for TeltoHeart mobile application or TeltoCare platform=== | ||
If you have forgotten the password for your TeltoHeart application or TeltoCare:<br> | If you have forgotten the password for your TeltoHeart application or TeltoCare:<br> | ||
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5. Log in with your new password: Once you have created a new password, use it to log in to | 5. Log in with your new password: Once you have created a new password, use it to log in to | ||
the TeltoHeart application or TeltoCare. <br> | the TeltoHeart application or TeltoCare. <br> | ||
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===Connection lost=== | ===Connection lost=== | ||
If TeltoHeart is displaying a '''Disconnected''' message on the screen, it means that the smart wearable is | If TeltoHeart is displaying a '''Disconnected''' message on the screen, it means that the smart wearable is | ||
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To resolve this issue, you will need to move your phone closer to the smart wearable or bring it | To resolve this issue, you will need to move your phone closer to the smart wearable or bring it | ||
closer to your phone until the devices are within Bluetooth range. <br> | closer to your phone until the devices are within Bluetooth range. <br> | ||
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===Heart Rate signal missing=== | ===Heart Rate signal missing=== | ||
If the heart rate sensor on your TeltoHeart has difficulty detecting your Heart Rate “–“ appears. <br> | If the heart rate sensor on your TeltoHeart has difficulty detecting your Heart Rate “–“ appears. <br> | ||
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3. Ensure that the LED contacts of TeltoHeart are free from dirt or debris. If the issue persists, try | 3. Ensure that the LED contacts of TeltoHeart are free from dirt or debris. If the issue persists, try | ||
resetting TeltoHeart or consult the user manual for further troubleshooting steps.<br> | resetting TeltoHeart or consult the user manual for further troubleshooting steps.<br> | ||
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