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| the time and date display. Check for any available updates for TeltoHeart on TeltoHeart mobile | | the time and date display. Check for any available updates for TeltoHeart on TeltoHeart mobile |
| application and install them as necessary.<br> | | application and install them as necessary.<br> |
− | | + | ---- |
| ===Paired device prior to registering/logging in=== | | ===Paired device prior to registering/logging in=== |
| If you have paired your TeltoHeart to your phone through Bluetooth settings instead of the TeltoHeart | | If you have paired your TeltoHeart to your phone through Bluetooth settings instead of the TeltoHeart |
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| 2. '''Check for firmware updates:''' After pairing your smart wearable through the TeltoHeart | | 2. '''Check for firmware updates:''' After pairing your smart wearable through the TeltoHeart |
| application, check for any available firmware updates and install them as necessary. | | application, check for any available firmware updates and install them as necessary. |
− | | + | ---- |
| ===Forgot password for TeltoHeart mobile application or TeltoCare platform=== | | ===Forgot password for TeltoHeart mobile application or TeltoCare platform=== |
| If you have forgotten the password for your TeltoHeart application or TeltoCare:<br> | | If you have forgotten the password for your TeltoHeart application or TeltoCare:<br> |
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| 5. Log in with your new password: Once you have created a new password, use it to log in to | | 5. Log in with your new password: Once you have created a new password, use it to log in to |
| the TeltoHeart application or TeltoCare. <br> | | the TeltoHeart application or TeltoCare. <br> |
− | | + | ---- |
| ===Connection lost=== | | ===Connection lost=== |
| If TeltoHeart is displaying a '''Disconnected''' message on the screen, it means that the smart wearable is | | If TeltoHeart is displaying a '''Disconnected''' message on the screen, it means that the smart wearable is |
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| To resolve this issue, you will need to move your phone closer to the smart wearable or bring it | | To resolve this issue, you will need to move your phone closer to the smart wearable or bring it |
| closer to your phone until the devices are within Bluetooth range. <br> | | closer to your phone until the devices are within Bluetooth range. <br> |
− | | + | ---- |
| ===Heart Rate signal missing=== | | ===Heart Rate signal missing=== |
| If the heart rate sensor on your TeltoHeart has difficulty detecting your Heart Rate “–“ appears. <br> | | If the heart rate sensor on your TeltoHeart has difficulty detecting your Heart Rate “–“ appears. <br> |
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| 3. Ensure that the LED contacts of TeltoHeart are free from dirt or debris. If the issue persists, try | | 3. Ensure that the LED contacts of TeltoHeart are free from dirt or debris. If the issue persists, try |
| resetting TeltoHeart or consult the user manual for further troubleshooting steps.<br> | | resetting TeltoHeart or consult the user manual for further troubleshooting steps.<br> |
| + | ---- |