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→TeltoHeart
the time and date display. Check for any available updates for TeltoHeart on TeltoHeart mobile
the time and date display. Check for any available updates for TeltoHeart on TeltoHeart mobile
application and install them as necessary.<br>
application and install them as necessary.<br>
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===Heart Rate signal missing===
===Heart Rate signal missing===
4. Make sure that there has been no movement.
4. Make sure that there has been no movement.
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===Failure to detect wrist===
===Failure to detect wrist===
TeltoHeart detects the wrist using light-based sensors (photoplethysmography), which measure blood
TeltoHeart detects the wrist using light-based sensors (photoplethysmography), which measure blood
Incorrect positioning may disrupt the alignment of sensors with the skin, affecting the
Incorrect positioning may disrupt the alignment of sensors with the skin, affecting the
accuracy of detection.
accuracy of detection.
===Paired device prior to registering/logging in===
If you have paired your TeltoHeart to your phone through Bluetooth settings instead of the TeltoHeart
application, you may run into a few issues, including poor functionality or even disconnection issues.
Here are some troubleshooting steps to help you resolve this problem:
1. '''Unpair TeltoHeart:''' First, unpair your smart wearable from your phone by going to the
Bluetooth settings on both devices and selecting Forget or Unpair.<br>
3. '''Download the TeltoHeart application:''' If you haven't already, download the TeltoHeart
application for your TeltoHeart from the app store. Once downloaded, login to your account
and select Pair Device (follow the steps provided in [[TeltoHeart_First_Start#Start_using_TeltoHeart | How to pair TeltoHeart with TeltoHeart application]]).<br>
2. '''Check for firmware updates:''' After pairing your smart wearable through the TeltoHeart
application, check for any available firmware updates and install them as necessary.
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===Connection lost===
If TeltoHeart is displaying a '''Disconnected''' message on the screen, it means that the smart wearable is
currently out of range from the Bluetooth signal of your phone.<br>
[[Image:connection_lost.png|200px|center|link=]] <br>
To resolve this issue, you will need to move your phone closer to the smart wearable or bring it
closer to your phone until the devices are within Bluetooth range. <br>
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===Failed to pair the device===
If your smart wearable and phone fail to pair, preventing you from accessing features, follow these steps:
1. '''Check compatibility:''' Ensure that TeltoHeart and TeltoHeart mobile application are paired with iOS 14 or later / Android 10 or later.
2. '''Check Bluetooth Settings:''' On your phone, verify that Bluetooth is turned on and that the smart wearable is in pairing mode.
4. '''Forget and Re-pair:''' If the devices were previously paired, but are now having trouble reconnecting, try "forgetting" the smart wearable from your phone's Bluetooth settings and then re-pairing them from scratch.
5. '''Restart Both Devices:''' Turn off both your smart wearable and phone, then turn them back on.
=TeltoCare=
=TeltoCare=
===Cannot see my data===
===Cannot see my data===