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1,191 bytes added ,  14 February
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4. Excessive hair on the wrist may hinder the performance of optical sensors. Ensure the skin beneath the device is free from obstructions for accurate readings. <br>
 
4. Excessive hair on the wrist may hinder the performance of optical sensors. Ensure the skin beneath the device is free from obstructions for accurate readings. <br>
 
5. If you have higher melanin levels, it can sometimes affect the accuracy of certain types of sensors, including those used for ECG monitoring.<br>
 
5. If you have higher melanin levels, it can sometimes affect the accuracy of certain types of sensors, including those used for ECG monitoring.<br>
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===Forgot password for TeltoHeart mobile application or TeltoCare platform===
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If you have forgotten the password for your TeltoHeart application or TeltoCare:<br>
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1. '''Click on the Forgot Password option:''' On the login page of the application, look for the '''Forgot
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Password''' option and click on it.<br>
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[[Image:Group_1777.png|200px|center|border|link=]] <br>
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2. '''Enter your email address:''' You will be asked to enter the email address associated with your
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account. Enter the correct information and click on '''Reset my password'''.<br>
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[[Image:TeltoHeart_PW.png|200px|center|link=]] <br>
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3. '''Follow the instructions:''' You will receive an email with a code to reset your password. Enter
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the password to the MyHealth application. <br>
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[[Image:Entercode.png|200px|center|link=]] <br>
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4. Create a new password: After following the instructions, you will be prompted to create a
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new password. Make sure to create a strong and secure password that you will remember
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easily.<br>
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[[Image:Entercode1.png|200px|center|link=]] <br>
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5. Log in with your new password: Once you have created a new password, use it to log in to
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the TeltoHeart application or TeltoCare. <br>
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