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4. Excessive hair on the wrist may hinder the performance of optical sensors. Ensure the skin beneath the device is free from obstructions for accurate readings. <br>
4. Excessive hair on the wrist may hinder the performance of optical sensors. Ensure the skin beneath the device is free from obstructions for accurate readings. <br>
5. If you have higher melanin levels, it can sometimes affect the accuracy of certain types of sensors, including those used for ECG monitoring.<br>
5. If you have higher melanin levels, it can sometimes affect the accuracy of certain types of sensors, including those used for ECG monitoring.<br>
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===Forgot password for TeltoHeart mobile application or TeltoCare platform===
If you have forgotten the password for your TeltoHeart application or TeltoCare:<br>
1. '''Click on the Forgot Password option:''' On the login page of the application, look for the '''Forgot
Password''' option and click on it.<br>
[[Image:Group_1777.png|200px|center|border|link=]] <br>
2. '''Enter your email address:''' You will be asked to enter the email address associated with your
account. Enter the correct information and click on '''Reset my password'''.<br>
[[Image:TeltoHeart_PW.png|200px|center|link=]] <br>
3. '''Follow the instructions:''' You will receive an email with a code to reset your password. Enter
the password to the MyHealth application. <br>
[[Image:Entercode.png|200px|center|link=]] <br>
4. Create a new password: After following the instructions, you will be prompted to create a
new password. Make sure to create a strong and secure password that you will remember
easily.<br>
[[Image:Entercode1.png|200px|center|link=]] <br>
5. Log in with your new password: Once you have created a new password, use it to log in to
the TeltoHeart application or TeltoCare. <br>
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