764
edits
Changes
→TeltoHeart
the time and date display. Check for any available updates for TeltoHeart on TeltoHeart mobile
the time and date display. Check for any available updates for TeltoHeart on TeltoHeart mobile
application and install them as necessary.<br>
application and install them as necessary.<br>
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===Paired device prior to registering/logging in===
===Paired device prior to registering/logging in===
If you have paired your TeltoHeart to your phone through Bluetooth settings instead of the TeltoHeart
If you have paired your TeltoHeart to your phone through Bluetooth settings instead of the TeltoHeart
2. '''Check for firmware updates:''' After pairing your smart wearable through the TeltoHeart
2. '''Check for firmware updates:''' After pairing your smart wearable through the TeltoHeart
application, check for any available firmware updates and install them as necessary.
application, check for any available firmware updates and install them as necessary.
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===Forgot password for TeltoHeart mobile application or TeltoCare platform===
===Forgot password for TeltoHeart mobile application or TeltoCare platform===
If you have forgotten the password for your TeltoHeart application or TeltoCare:<br>
If you have forgotten the password for your TeltoHeart application or TeltoCare:<br>
5. Log in with your new password: Once you have created a new password, use it to log in to
5. Log in with your new password: Once you have created a new password, use it to log in to
the TeltoHeart application or TeltoCare. <br>
the TeltoHeart application or TeltoCare. <br>
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===Connection lost===
===Connection lost===
If TeltoHeart is displaying a '''Disconnected''' message on the screen, it means that the smart wearable is
If TeltoHeart is displaying a '''Disconnected''' message on the screen, it means that the smart wearable is
To resolve this issue, you will need to move your phone closer to the smart wearable or bring it
To resolve this issue, you will need to move your phone closer to the smart wearable or bring it
closer to your phone until the devices are within Bluetooth range. <br>
closer to your phone until the devices are within Bluetooth range. <br>
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===Heart Rate signal missing===
===Heart Rate signal missing===
If the heart rate sensor on your TeltoHeart has difficulty detecting your Heart Rate “–“ appears. <br>
If the heart rate sensor on your TeltoHeart has difficulty detecting your Heart Rate “–“ appears. <br>
3. Ensure that the LED contacts of TeltoHeart are free from dirt or debris. If the issue persists, try
3. Ensure that the LED contacts of TeltoHeart are free from dirt or debris. If the issue persists, try
resetting TeltoHeart or consult the user manual for further troubleshooting steps.<br>
resetting TeltoHeart or consult the user manual for further troubleshooting steps.<br>
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