TeltoCare First Start

TeltoCare system

TeltoCare system

TeltoCare is used to display ECG and HR data collected by TeltoHeart and transmitted by the TeltoHeart mobile application for further analysis and interpretation by qualified clinicians.

TeltoCare is reachable via: https://teltocare.com

How to identify a legitimate TeltoCare website

How to identify that you are entering a legitimate TeltoCare website

	Check the URL: Look at the website URL to ensure it is spelled correctly and matches the website you intended to visit. Phishing scam websites often use similar-looking URLs to trick users into thinking they are on a legitimate website.
	Check for SSL encryption: Look for the padlock icon or "https" in the website address to confirm the website uses SSL encryption. Phishing scam websites often do not have SSL encryption or may have invalid SSL certificates.
	Look for branding inconsistencies: Check for any inconsistencies in the branding, logos, or design of the website, as phishing scam websites often use inaccurate or outdated branding to appear legitimate.

Caution: If the system is unable to communicate with the server, try again later.

Compatibility

Compatibility

A computer or any device with a web browser is compatible with:

• Mozilla Firefox browser v114 or newer
• Google Chrome browser v100 or newer
• Safari browser v16.5 or newer

Note:

• Using a browser version earlier than specified might result in reduced functionality or compatibility issues.
• If you are using a browser not listed here, you might experience compatibility issues. We recommend switching to one of the supported browsers for a better experience.
• Always ensure that your browser is up-to-date for the best security and performance.

Data transfer to TeltoCare web platform

Data Transfer to TeltoCare Web Platform

When the TeltoHeart mobile application is running in the background, data collected by the TeltoHeart smart wearable is scheduled to transfer to the TeltoCare web platform automatically on an hourly basis. This automatic transfer ensures that your health data remains up-to-date and readily available for analysis and management on the TeltoCare platform.

Additionally, users have the option to manually initiate a data sync through the TeltoHeart mobile application. By tapping the SYNC NOW button within the app, users can trigger an immediate transfer of collected data to the TeltoCare web platform, allowing them to ensure their latest health information is promptly uploaded regardless of the scheduled hourly transfer.

TeltoCare hierarchy

TeltoCare hierarchy

TeltoCare's hierarchical structure outlines the different roles and responsibilities within the TeltoCare ecosystem, from high-level administrative functions to specialised roles tailored to specific organisational levels and user types.

🏢 Telemedic Organization

Admin account

Sales account

Support account

↓

🏬 Distributor Organization

Admin account

Sales account

Support account

↓

🏥 Hospital Organization

Admin account

Support account

Doctor account

↓

👤 Patient Dashboard

Patient account

TeltoCare permissions

🔐 TeltoCare Permissions

Permission	Distributor Admin	Distributor Sales	Distributor Support	Hospital Admin	Hospital Support	Doctor	Patient
Create / delete / suspend / unsuspend / restore / edit permissions for users	Admin Users	Sales Users	Support Users	Admin Users	Support Users	N/A	N/A
Edit information (including mandatory and non-mandatory)	Distributor Admin	Distributor Sales	Distributor Support	Hospital Admin	Hospital Support	Doctor	N/A
Suspend, delete, unsuspend, and restore distributors	Yes	No	No	No	No	No	N/A
Suspend, delete, unsuspend, and restore hospitals	Yes	No	No	No	No	No	N/A
See internal users	Yes	Yes	Yes	Yes	Yes	Yes	No
See the list of distributors (all)	Yes	Yes	Yes	No	No	No	No
See the list of hospitals (all)	Yes	Yes	Yes	Yes	Yes	Yes	No
See the statistics dashboard	Distributors	Distributors	Distributors	Hospitals	Hospitals	Hospitals	N/A
Get usage history	Telemedic & Distributor	No	No	Hospital & Distributor	No	Hospital	No
Edit patient information	No	No	No	No	No	Yes	Own
Edit doctor information	No	No	No	No	No	Yes	No
View / download personal and medical information	No	No	No	No	No	No	Yes
Delete personal and medical data	No	No	No	No	No	No	Yes

TeltoCare login

TeltoCare login

	Open a web browser and go to https://teltocare.com.
	Enter your email and password in the login fields.
	If it is your first time using the platform, sign in using the email address and temporary password sent to your email.

TeltoCare will prompt you to change the temporary password to your preferred one.

Once your preferred password is set, you will be able to log in to the TeltoCare distributor environment.

Register as a patient

	Visit https://teltocare.com.
	Click Register.

	Fill in the required information.
	Click Register to complete the registration.

After registration, fill in your login details in the TeltoHeart mobile application to Log in.

Distributor's environment

Distributor's environment

Within the TeltoCare platform, distributors have the ability to create accounts for hospitals. As part of their environment, distributors facilitate the onboarding process for healthcare professionals who will provide medical services through the platform.

Navigation bar

User list

The User list provides the ability to view contact details, including names, surnames, phone numbers, emails, and affiliated hospital.

Click ... and select Details to view a hospital's patient list.

Create a Hospital environment

Click the Create Organization button in the top right to create a Hospital account.

Enter the required information and click Create to establish the Hospital account. Once created, an invitation email will be sent.

Hospital environment

Hospital environment

The hospital environment provides the ability to view a full list of the hospital's doctors and patients, create new doctor accounts, and view assigned patients along with their medical data such as events, electrocardiogram readings, atrial fibrillation events, and heart rate.

Navigation bar

Create user

Click the Create button to set up a new patient or doctor account.

Enter the required information and click Create to establish the account. Once created, an invitation email will be sent to the provided email address.

Select the permissions the user should have.

Doctor environment

Doctor environment

Doctors within the TeltoCare platform have access to specific patient information and data for medical purposes. They are authorised to view patients' medical records, personal information, and ECG measurement data, enabling accurate diagnoses and appropriate treatment recommendations.

Navigation bar

Create user

Click the Create button to set up a new patient or doctor account.

Enter the required information and click Create to establish the account. Once created, an invitation email will be sent.

Select the permissions the user should have.

Patient list

The patient list provides the ability to view patient contact details, including names, surnames, phone numbers, emails, and country.

Click on the first tab to view a patient's contact details.

Time interval

Choose a time frame to view data. You can select by hour, day, week, month, or year, or use the < and > icons to navigate.

You can also manually select a time interval and choose a specific date.

Edit patient's information

Tap the pencil icon to edit a patient's information. Click Edit to confirm the changes.

Delete a patient

To delete a patient's account, click the gear icon and select Delete Patient.

Note: If there has been a mistake or you wish to restore an account, please contact your provider or Teltonika Telemedic. Within 14 days, support can restore the account if required. After 14 days the patient will be permanently deleted from the database.

Patient events

Click the Events tab to view the patient's heart rate events. To configure heart rate events and add thresholds, tap the gear icon and click Add Thresholds.

Patient's electrocardiogram

Review the ECG recordings displayed on the Electrocardiogram tab to access data related to the patient's electrocardiogram.

Caliper tool

The Caliper Tool is a feature designed to streamline the analysis of ECG waveforms. It allows users to measure the time interval between two chosen points on the ECG waveform, simplifying beat-to-beat interval measurement and enhancing the precision of ECG feature analysis.

	Open the Electrocardiogram tab and select the desired ECG waveform.
	Locate the ECG Caliper Tool and position the calipers on the two points you wish to measure — typically R-waves for RR intervals.
	The tool will automatically calculate and display the time interval.
	To start a new measurement, use the reset function.

Heart rate

The Heart Rate tab displays both minimum and maximum heart rates, as well as the dates on which these measurements were taken. Heart rate is measured in beats per minute (BPM).

Atrial fibrillation

TeltoCare offers a dedicated Atrial Fibrillation Monitoring feature to assist in managing atrial fibrillation conditions effectively. When you access the Atrial Fibrillation tab, you will find the following information for each episode:

• Date: The date on which each episode occurred.
• Duration: How long each atrial fibrillation episode lasted.
• Min Heart Rate: The minimum heart rate recorded during each episode.
• Max Heart Rate: The maximum heart rate during each episode.
• Heart Rate Average: The average heart rate during each episode.

Enabling Atrial Fibrillation

On your TeltoHeart, tap the side button to open the menu and select the AFib function.

Tap Active to activate the atrial fibrillation function.

Accessing detailed records

Each episode listed includes a dedicated button. Click it to access the corresponding ECG record, allowing you to visually examine the electrical activity of the patient's heart during the episode.

TeltoCare markings

Symbol	Description
	Manufacturer TELTONIKA TELEMEDIC UAB Ukmergės g. 120-1, LT-08126 Vilnius [email protected] https://www.teltonika-telemedic.com

Additional information

Product page

https://teltocare.com

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Update changelog

View update changelog

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TeltoHeart first start

TeltoHeart First Start

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Frequently asked questions (FAQ)

TeltoHeart FAQ

• TeltoHeart is not turning on
• TeltoHeart is not sending data
• Incorrect time or date
• Heart Rate signal missing
• Failure to detect wrist
• Paired device prior to registering / logging in
• Failed to pair the device
• How to turn on TeltoHeart?
• Where can I see the data?
• How to change the language?
• How to set the heart rate frequency?
• Why is my ECG bad / unreadable?
• Why are there no data on the TeltoCare platform?
• What to do if it shows an AFIB message?
• Why does the battery drain quickly?
• Why did the ECG recording stop by itself?
• How to set notifications?
• Does the bracelet automatically record ECG?
• How does the bracelet notify about AFIB?
• TeltoHeart application cannot find a firmware update

TeltoCare FAQ

• How to create a patient account?
• Where to see patient data?
• How can a patient create an account?
• How to verify a patient?
• How to print / download ECG?
• Is there a caliper function?
• Where to see AFib notifications?
• Does the bracelet automatically record ECG?
• How does the bracelet notify about AFIB?
• Will I see all patients or just my own?
• How to delete a patient?
• Are patient data saved after deletion?
• How to transfer a patient to another doctor or clinic?
• How to restrict patient visibility to other doctors within the clinic?
• How to delete an "unreadable ECG"?
• Can a patient be assigned to multiple clinics?
• How to filter patient ECGs by indication?
• How to filter pulse display chart (time interval setting)?
• How to see weekly, monthly, yearly data (ECG and pulse)?
• Can I log in to TeltoHeart application with doctor, hospital and distributor accounts?
• Cannot see my data
• Incorrect ECG data
• Forgot password for TeltoHeart app or TeltoCare platform?
• No Atrial fibrillation data

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Certificates

Certificate	Link
CE/RED (EU)	View
UKCA (UK)	View
FCC (USA)	View
CE MDR (EU)	View
RoHS	View
REACH	View

All newest certificates can be found on our Certifications and Approvals wiki page.