Difference between revisions of "TeltoCare First Start"

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[[Category:TeltoCare]]
 
==TeltoCare system==
 
==TeltoCare system==
 
{| class="tlt-border" style="border: 1px solid #e8e8e8; background: white; width: 100%;"
 
{| class="tlt-border" style="border: 1px solid #e8e8e8; background: white; width: 100%;"
 
|-
 
|-
 
|colspan="3" style="text-align: center; background: white; padding: 10px;"| <p style="font-size:32px"><span style="color:#0054A6">'''TeltoCare system'''</span></p>
 
|colspan="3" style="text-align: center; background: white; padding: 10px;"| <p style="font-size:32px"><span style="color:#0054A6">'''TeltoCare system'''</span></p>
 +
|-
 +
|[[Image:Teltocare TeltoHeart.png|500px|center|link=]]
 
|-
 
|-
 
|colspan="3" style="background: white; padding: 10px;"| TeltoCare is used to display ECG and HR data collected by TeltoHeart and transmitted by TeltoHeart mobile application for further analysis and interpretation by qualified clinicians.<br>
 
|colspan="3" style="background: white; padding: 10px;"| TeltoCare is used to display ECG and HR data collected by TeltoHeart and transmitted by TeltoHeart mobile application for further analysis and interpretation by qualified clinicians.<br>
 
TeltoCare system is reachable via: [https://teltocare.com  https://teltocare.com]
 
TeltoCare system is reachable via: [https://teltocare.com  https://teltocare.com]
−
 
 
|-
 
|-
 
|}
 
|}
 +
===How to identify that you are entering a legitimate TeltoCare website===
 +
{| class="tlt-border" style="border: 1px solid #e8e8e8; background: white; width: 100%;"
 +
|-
 +
|colspan="3" style="text-align: center; background: white; padding: 10px;"| <p style="font-size:32px"><span style="color:#0054A6">'''How to identify that you are entering a legitimate TeltoCare website'''</span></p>
 +
|-
 +
|colspan="3" style="background: white; padding: 10px;"| '''Check the URL:''' Look at the website URL to ensure that it is spelled correctly and matches the website you intended to visit. Phishing scam websites often use similar-looking URLs to trick users into thinking they are on a legitimate website.<br>
 +
'''Check for SSL encryption:''' Look for the padlock icon or "https" in the website address to indicate that the website is using SSL encryption to secure your connection. Phishing scam websites often do not have SSL encryption or may have invalid SSL certificates.<br>
 +
'''Look for branding inconsistencies:''' Check for any inconsistencies in the branding, logos, or design of the website, as phishing scam websites often use inaccurate or outdated branding to appear legitimate.<br>
 +
|-
 +
| colspan="3" style="text-align: center; background: white;" |
 +
{|style="width: 800px;height: 60px; text-align: left; border: 2px solid #FFE4B2; border-radius: 5px; background: #FFFFCC; color: black; text-align: left; padding: 10px;"
 +
|style="width: 40px;height: 20px;padding: 10px;" | [[File:Caution.png|69 px|link=]]
 +
|'''Caution:'''<br>If the system is unable to communicate with the server, try again later.
 +
|}
 +
|}
 +
===Compatibility===
 +
{| class="tlt-border" style="border: 1px solid #e8e8e8; background: white; width: 100%;"
 +
|-
 +
|colspan="3" style="text-align: center; background: white; padding: 10px;"| <p style="font-size:32px"><span style="color:#0054A6">'''Compatibility'''</span></p>
 +
|-
 +
|colspan="3" style="background: white; padding: 10px;"| '''Computer or any device with a web browser is compatible with:'''<br>
 +
* Mozilla firefox browser v114 or newer
 +
* Google chrome browser v100 or newer
 +
* Safari browser v16.5 or newer
 +
|-
 +
| colspan="3" style="text-align: center; background: white;" |
 +
{|style="width: 800px;height: 60px; text-align: left; border: 1px solid #0054A6; border-bottom: 1px solid #0054A6; border-left: 1px solid #0054A6;border-top: 1px solid #0054A6;border-right: 1px solid #0054A6;background: #E7F1FE; color: black; text-align: left; padding: 10px;"
 +
|style="width: 40px;height: 20px;padding: 10px;" | [[File:Note_icon.png|30 px|link=]]
 +
|'''Please note:'''<br>
 +
* Using a browser version earlier than specified might result in reduced functionality or compatibility issues.<br>
 +
* If you are using a different browser not listed here, you might experience compatibility issues. We recommend switching to one of the supported browsers for a better experience.<br>
 +
* Always ensure that your browser is up-to-date for the best security and performance.
 +
|}
 +
|}
 +
===Data Transfer to TeltoCare Web Platform===
 +
{| class="tlt-border" style="border: 1px solid #e8e8e8; background: white; width: 100%;"
 +
|-
 +
|colspan="3" style="text-align: center; background: white; padding: 10px;"| <p style="font-size:32px"><span style="color:#0054A6">'''Data Transfer to TeltoCare Web Platform'''</span></p>
 +
|-
 +
|colspan="3" style="background: white; padding: 10px;"|
 +
When the TeltoHeart mobile application is running in the background, data collected by the TeltoHeart smart wearable is scheduled to transfer to the TeltoCare web platform automatically on an hourly basis. This automatic transfer ensures that your health data remains up-to-date and readily available for analysis and management on the TeltoCare platform.<br>
 +
Additionally, users have the option to manually initiate a data sync through the TeltoHeart mobile application. By tapping the '''Force Sync''' button within the app, users can trigger an immediate transfer of collected data to the TeltoCare web platform. This feature provides users with control over the timing of data transmission, allowing them to ensure that their latest health information is promptly uploaded, regardless of the scheduled hourly transfer.
 +
|-
 +
|[[Image:Forcesyncbutton.png|300px|center|class=tlt-border|border|link=]]<br>
 +
|-
 +
|}
 +
 
==TeltoCare hierarchy==
 
==TeltoCare hierarchy==
 
{| class="tlt-border" style="border: 1px solid #e8e8e8; background: white; width: 100%;"
 
{| class="tlt-border" style="border: 1px solid #e8e8e8; background: white; width: 100%;"
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|style="text-align: center;" colspan="3"| [[Image:Herarchy.png|400px|border|link=]]
 
|style="text-align: center;" colspan="3"| [[Image:Herarchy.png|400px|border|link=]]
 
|-
 
|-
 +
|}
 +
==TeltoCare permissions==
 +
{| class="wikitable"
 +
! style="background-color:#0054A6; color:white;" | Permission
 +
! style="background-color:#0054A6; color:white;" | Distributor Admin
 +
! style="background-color:#0054A6; color:white;" | Distributor Sales
 +
! style="background-color:#0054A6; color:white;" | Distributor Support
 +
! style="background-color:#0054A6; color:white;" | Hospital Admin
 +
! style="background-color:#0054A6; color:white;" | Hospital Support
 +
! style="background-color:#0054A6; color:white;" | Doctor
 +
! style="background-color:#0054A6; color:white;" | Patient
 +
|-
 +
! style="background-color:white; color:black;" | Create/delete/suspend/unsuspend/restore/edit permissions for users
 +
| style="background-color:white; color:black;" | Admin Users
 +
| style="background-color:white; color:black;" | Sales Users
 +
| style="background-color:white; color:black;" | Support Users
 +
| style="background-color:white; color:black;" | Admin Users
 +
| style="background-color:white; color:black;" | Support Users
 +
| style="background-color:white; color:black;" | N/A
 +
| style="background-color:white; color:black;" | N/A
 +
|-
 +
! style="background-color:white; color:black;" | Edit information (including mandatory and non-mandatory)
 +
| style="background-color:white; color:black;" | Distributor Admin
 +
| style="background-color:white; color:black;" | Distributor Sales
 +
| style="background-color:white; color:black;" | Distributor Support
 +
| style="background-color:white; color:black;" | Hospital Admin
 +
| style="background-color:white; color:black;" | Hospital Support
 +
| style="background-color:white; color:black;" | Doctor
 +
| style="background-color:white; color:black;" | N/A
 +
|-
 +
! style="background-color:white; color:black;" | Suspend, delete, unsuspend, and restore distributors
 +
| style="background-color:white; color:green;" | Yes
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:black;" | N/A
 +
|-
 +
! style="background-color:white; color:black;" | Suspend, delete, unsuspend, and restore hospitals
 +
| style="background-color:white; color:green;" | Yes
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:black;" | N/A
 +
|-
 +
! style="background-color:white; color:black;" | See internal users
 +
| style="background-color:white; color:green;" | Yes
 +
| style="background-color:white; color:green;" | Yes
 +
| style="background-color:white; color:green;" | Yes
 +
| style="background-color:white; color:green;" | Yes
 +
| style="background-color:white; color:green;" | Yes
 +
| style="background-color:white; color:green;" | Yes
 +
| style="background-color:white; color:red;" | No
 +
|-
 +
! style="background-color:white; color:black;" | See the list of distributors (all)
 +
| style="background-color:white; color:green;" | Yes
 +
| style="background-color:white; color:green;" | Yes
 +
| style="background-color:white; color:green;" | Yes
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
|-
 +
! style="background-color:white; color:black;" | See the list of hospitals (all)
 +
| style="background-color:white; color:green;" | Yes
 +
| style="background-color:white; color:green;" | Yes
 +
| style="background-color:white; color:green;" | Yes
 +
| style="background-color:white; color:green;" | Yes
 +
| style="background-color:white; color:green;" | Yes
 +
| style="background-color:white; color:green;" | His
 +
| style="background-color:white; color:red;" | No
 +
|-
 +
! style="background-color:white; color:black;" | See the statistics dashboard
 +
| style="background-color:white; color:green;" | Distributors
 +
| style="background-color:white; color:green;" | Distributors
 +
| style="background-color:white; color:green;" | Distributors
 +
| style="background-color:white; color:green;" | Hospitals
 +
| style="background-color:white; color:green;" | Hospitals
 +
| style="background-color:white; color:green;" | Hospitals
 +
| style="background-color:white; color:red;" | No
 +
|-
 +
! style="background-color:white; color:black;" | Get usage history
 +
| style="background-color:white; color:green;" | Telemedic & Distributor
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:green;" | Hospital & Distributor
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:green;" | Hospital
 +
| style="background-color:white; color:red;" | No
 +
|-
 +
! style="background-color:white; color:black;" | Edit patient information
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:green;" | Yes
 +
| style="background-color:white; color:green;" | Own
 +
|-
 +
! style="background-color:white; color:black;" | Edit doctor information
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:green;" | Yes
 +
| style="background-color:white; color:red;" | No
 +
|-
 +
! style="background-color:white; color:black;" | View/download personal and medical information
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:green;" | Yes
 +
|-
 +
! style="background-color:white; color:black;" | Delete personal and medical data
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:red;" | No
 +
| style="background-color:white; color:green;" | Yes
 
|}
 
|}
  
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|-
 
|-
 
|colspan="3" style="text-align: left; padding: 10px;"| [[Image:Nr5 - Copy.png|50px|link=]] When preferred password is set up, you will be able to login to TeltoCare distributor’s environment.
 
|colspan="3" style="text-align: left; padding: 10px;"| [[Image:Nr5 - Copy.png|50px|link=]] When preferred password is set up, you will be able to login to TeltoCare distributor’s environment.
 +
|-
 +
| colspan="3" style="text-align: center;" |<br><p style="font-size:28px"><span style="color:#0054A6">'''Register as a patient'''</span></p>
 +
|-
 +
| colspan="3" |[[Image:Nr1.png|50px|link=]] Visit https://teltocare.com
 +
|-
 +
| [[Image:Nr2.png|50px|link=]] Click '''Register'''.
 +
|-
 +
| colspan="3" style="text-align: center;" |[[File:Register.png|300px|border|class=tlt-border|link=|center]]
 +
|-
 +
|colspan="3" |[[Image:Nr3.png|50px|link=]]Fill in the required information.
 +
|-
 +
| colspan="3" |[[Image:Nr4.png|50px|link=]]Click '''Register''' to finish the registration.
 +
|-
 +
| colspan="3" style="text-align: center;" |[[File:Fill in.png|300px|border|class=tlt-border|link=|center]]
 +
|-
 +
| colspan="3" | [[Image:Nr5 - Copy.png|50px|link=]] After registration, fill in login details in TeltoHeart mobile application to '''Log in'''.
 
|-
 
|-
 
|}
 
|}
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|-
 
|-
 
|}
 
|}
 +
 +
=TeltoCare markings=
 +
<div class="tlt-border" style="width: 98%; overflow: auto; padding-inline: 10px; border: 1px solid #e8e8e8;">
 +
{|cellspacing="0" cellpadding="0" width="100%"
 +
|+
 +
!Symbol
 +
----
 +
!Description
 +
----
 +
|-
 +
|&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;[[image:Manufacturer.png|border|class=tlt-border|150px|link=]]
 +
|  &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;'''Manufacturer''' <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;TELTONIKA TELEMEDIC UAB<br>
 +
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ukmergės g. 120-1, LT-08126 Vilnius <br>
 +
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;[email protected] <br>
 +
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;[https://www.teltonika-telemedic.com https://www.teltonika-telemedic.com]<br>
 +
|-
 +
|}
 +
</div>
 +
=Additional information=
 +
<div style="font-size: 16px;display: flex; align-items: center; height: 100%;"><h3><span style="color:#0054A6">Product page</span></h3></div>
 +
[https://teltocare.com  https://teltocare.com]
 +
<div style="font-size: 16px;display: flex; align-items: center; height: 100%;"><h3><span style="color:#0054A6">Update changelog</span></h3></div>
 +
Latest update changelog can be found on: [[TeltoCare_software_changelogs| Update changelog]]
 +
<div style="font-size: 16px;display: flex; align-items: center; height: 100%;"><h3><span style="color:#0054A6">TeltoHeart first start</span></h3></div>
 +
TeltoHeart first start can be found on: [https://wiki.teltonika-telemedic.com/view/TeltoHeart_First_Start TeltoHeart First Start]
 +
<div style="font-size: 16px;display: flex; align-items: center; height: 100%;"><h3><span style="color:#0054A6">[[FAQ| Frequently asked questions (FAQ)]]</span></h3></div>
 +
<div style="font-size: 14px;display: flex; align-items: center; height: 100%;"><h3><span style="color:#0054A6">[[FAQ#TeltoHeart| TeltoHeart (FAQ)]]</span></h3></div>
 +
*[[FAQ#TeltoHeart_is_not_turning_on | TeltoHeart is not turning on]]<br>
 +
*[[FAQ#TeltoHeart_is_not_sending_data | TeltoHeart is not sending data]]<br>
 +
*[[FAQ#Incorrect_time_or_date | Incorrect time or date]]<br>
 +
*[[FAQ#Heart_Rate_signal_missing | Heart Rate signal missing]]<br>
 +
*[[FAQ#Failure_to_detect_wrist | Failure to detect wrist]]<br>
 +
*[[FAQ#Paired_device_prior_to_registering_logging_in | Paired device prior to registering/logging in]]<br>
 +
*[[FAQ#Failed_to_pair_the_device | Failed to pair the device]]<br>
 +
*[[FAQ#How_to_turn_on_TeltoHeart | How to turn on TeltoHeart?]]<br>
 +
*[[FAQ#Where_can_I_see_the_data | Where can I see the data?]]<br>
 +
*[[FAQ#How_to_change_the_language | How to change the language?]]<br>
 +
*[[FAQ#How_to_set_the_heart_rate_frequency | How to set the heart rate frequency?]]<br>
 +
*[[FAQ#Why_is_my_ECG_bad_unreadable | Why is my ECG bad, unreadable?]]<br>
 +
*[[FAQ#Why_are_there_no_data_on_the_TeltoCare_platform | Why are there no data on the TeltoCare platform?]]<br>
 +
*[[FAQ#What_to_do_if_it_shows_an_AFIB_message | What to do if it shows an AFIB message?]]<br>
 +
*[[FAQ#Why_does_the_battery_drain_quickly | Why does the battery drain quickly?]]<br>
 +
*[[FAQ#Why_did_the_ECG_recording_stop_by_itself | Why did the ECG recording stop by itself?]]<br>
 +
*[[FAQ#How_to_set_notifications | How to set notifications?]]<br>
 +
*[[FAQ#Does_the_bracelet_automatically_record_ECG | Does the bracelet automatically record ECG?]]<br>
 +
*[[FAQ#How_does_the_bracelet_notify_about_AFIB | How does the bracelet notify about AFIB?]]<br>
 +
*[[FAQ#TeltoHeart_application_cannot_find_a_firmware_update | TeltoHeart application cannot find a firmware update.]]<br>
 +
<div style="font-size: 14px;display: flex; align-items: center; height: 100%;"><h3><span style="color:#0054A6">[[FAQ#TeltoCare| TeltoCare (FAQ)]]</span></h3></div>
 +
*[[FAQ#How_to_create_a_patient_account | How to create a patient account?]]<br>
 +
*[[FAQ#Where_to_see_patient_data | Where to see patient data?]]<br>
 +
*[[FAQ#How_can_a_patient_create_an_account | How can a patient create an account?]]<br>
 +
*[[FAQ#How_to_verify_a_patient | How to verify a patient?]]<br>
 +
*[[FAQ#How_to_print_download_ECG | How to print/download ECG?]]<br>
 +
*[[FAQ#Is_there_a_caliper_function | Is there a caliper function?]]<br>
 +
*[[FAQ#Where_to_see_AFib_notifications | Where to see AFib notifications?]]<br>
 +
*[[FAQ#Does_the_bracelet_automatically_record_ECG_2 | Does the bracelet automatically record ECG?]]<br>
 +
*[[FAQ#How_does_the_bracelet_notify_about_AFIB_2 | How does the bracelet notify about AFIB?]]<br>
 +
*[[FAQ#Will_I_see_all_patients_or_just_my_own | Will I see all patients or just my own?]]<br>
 +
*[[FAQ#How_to_delete_a_patient | How to delete a patient?]]<br>
 +
*[[FAQ#Are_patient_data_saved_after_deletion | Are patient data saved after deletion?]]<br>
 +
*[[FAQ#How_to_transfer_a_patient_to_another_doctor_or_clinic | How to transfer a patient to another doctor or clinic?]]<br>
 +
*[[FAQ#How_to_restrict_patient_visibility_to_other_doctors_within_the_clinic | How to restrict patient visibility to other doctors within the clinic?]]<br>
 +
*[[FAQ#How_to_delete_an_unreadable_ECG | How to delete an "unreadable ECG"?]]<br>
 +
*[[FAQ#Can_a_patient_be_assigned_to_multiple_clinics | Can a patient be assigned to multiple clinics?]]<br>
 +
*[[FAQ#How_to_filter_patient_ECGs_by_indication_selected_after_ECG_recording | How to filter patient ECGs by indication (selected after ECG recording)?]]<br>
 +
*[[FAQ#How_to_filter_pulse_display_chart_time_interval_setting | How to filter pulse display chart (time interval setting)?]]<br>
 +
*[[FAQ#How_to_see_weekly_monthly_yearly_data_ECG_and_pulse | How to see weekly, monthly, yearly data (ECG and pulse)?]]<br>
 +
*[[FAQ#Can_I_log_in_to_TeltoHeart_application_with_a_doctor_hospital_and_distributor_accounts | Can I log in to TeltoHeart application with a doctor, hospital and distributor accounts?]]<br>
 +
*[[FAQ#Cannot_see_my_data | Cannot see my data]]<br>
 +
*[[FAQ#Incorrect_ECG_data | Incorrect ECG data]]<br>
 +
*[[FAQ#Forgot_password_for_TeltoHeart_mobile_application_or_TeltoCare_platform | Forgot password for TeltoHeart mobile application or TeltoCare platform]]<br>
 +
*[[FAQ#No_Atrial_fibrillation_data | No Atrial fibrillation data]]<br>
 +
<div style="font-size: 16px;display: flex; align-items: center; height: 100%;"><h3><span style="color:#0054A6">Certificates</span></h3></div>
 +
{| class="wikitable"
 +
|+
 +
! style="width:50%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: left;" |Certificates
 +
! style="width:10%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: left;" |Links
 +
|-
 +
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" |CE/RED (EU)
 +
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" |[[TeltoHeart CE RED|Yes]]
 +
|-
 +
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" |UKCA (UK)
 +
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" |[[TeltoHeart UKCA|Yes]]
 +
|-
 +
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" | FCC (USA)
 +
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" |[[TeltoHeart FCC |Yes]]
 +
|-
 +
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" | CE MDR (EU)
 +
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" |[[CE MDR |Yes]]
 +
|-
 +
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" | RoHS
 +
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" |[[TeltoHeart_rohs |Yes]]
 +
|-
 +
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" | REACH
 +
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" |[[TeltoHeart_REACH |Yes]]
 +
|}
 +
 +
 +
All newest certificates may be found in our Wiki page<sup>1</sup>.
 +
 +
<sup>1</sup> [[TeltoHeart_Certification_%26_Approvals | Certifications and Approvals]]

Latest revision as of 07:42, 21 August 2024

Main Page > TeltoCare > TeltoCare First Start

TeltoCare system

TeltoCare system

Teltocare TeltoHeart.png
TeltoCare is used to display ECG and HR data collected by TeltoHeart and transmitted by TeltoHeart mobile application for further analysis and interpretation by qualified clinicians.

TeltoCare system is reachable via: https://teltocare.com

How to identify that you are entering a legitimate TeltoCare website

How to identify that you are entering a legitimate TeltoCare website

Check the URL: Look at the website URL to ensure that it is spelled correctly and matches the website you intended to visit. Phishing scam websites often use similar-looking URLs to trick users into thinking they are on a legitimate website.

Check for SSL encryption: Look for the padlock icon or "https" in the website address to indicate that the website is using SSL encryption to secure your connection. Phishing scam websites often do not have SSL encryption or may have invalid SSL certificates.
Look for branding inconsistencies: Check for any inconsistencies in the branding, logos, or design of the website, as phishing scam websites often use inaccurate or outdated branding to appear legitimate.

Caution.png Caution:
If the system is unable to communicate with the server, try again later.

Compatibility

Compatibility

Computer or any device with a web browser is compatible with:
  • Mozilla firefox browser v114 or newer
  • Google chrome browser v100 or newer
  • Safari browser v16.5 or newer
Note icon.png Please note:
  • Using a browser version earlier than specified might result in reduced functionality or compatibility issues.
  • If you are using a different browser not listed here, you might experience compatibility issues. We recommend switching to one of the supported browsers for a better experience.
  • Always ensure that your browser is up-to-date for the best security and performance.

Data Transfer to TeltoCare Web Platform

Data Transfer to TeltoCare Web Platform

When the TeltoHeart mobile application is running in the background, data collected by the TeltoHeart smart wearable is scheduled to transfer to the TeltoCare web platform automatically on an hourly basis. This automatic transfer ensures that your health data remains up-to-date and readily available for analysis and management on the TeltoCare platform.
Additionally, users have the option to manually initiate a data sync through the TeltoHeart mobile application. By tapping the Force Sync button within the app, users can trigger an immediate transfer of collected data to the TeltoCare web platform. This feature provides users with control over the timing of data transmission, allowing them to ensure that their latest health information is promptly uploaded, regardless of the scheduled hourly transfer.

Forcesyncbutton.png

TeltoCare hierarchy

TeltoCare hierarchy

TeltoCare hierarchical structure outlines the different roles and responsibilities within the TeltoCare ecosystem, from high-level administrative functions to specialized roles tailored to specific organizational levels and user types.
Herarchy.png

TeltoCare permissions

Permission Distributor Admin Distributor Sales Distributor Support Hospital Admin Hospital Support Doctor Patient
Create/delete/suspend/unsuspend/restore/edit permissions for users Admin Users Sales Users Support Users Admin Users Support Users N/A N/A
Edit information (including mandatory and non-mandatory) Distributor Admin Distributor Sales Distributor Support Hospital Admin Hospital Support Doctor N/A
Suspend, delete, unsuspend, and restore distributors Yes No No No No No N/A
Suspend, delete, unsuspend, and restore hospitals Yes No No No No No N/A
See internal users Yes Yes Yes Yes Yes Yes No
See the list of distributors (all) Yes Yes Yes No No No No
See the list of hospitals (all) Yes Yes Yes Yes Yes His No
See the statistics dashboard Distributors Distributors Distributors Hospitals Hospitals Hospitals No
Get usage history Telemedic & Distributor No No Hospital & Distributor No Hospital No
Edit patient information No No No No No Yes Own
Edit doctor information No No No No No Yes No
View/download personal and medical information No No No No No No Yes
Delete personal and medical data No No No No No No Yes

TeltoCare login

TeltoCare login

Nr1.png Open a web browser and go to the URL: https://teltocare.com
Nr2.png Enter your password in the login field.
Nr3.png If it is your first time using the app, sign-in by entering e-mail address and the password, which has been sent to your e-mail.
1-Invitation to teltocare.png
Nr4.png TeltoCare will prompt you to change temporary password to your preferred one.
2-TeltoCare login.png
Nr5 - Copy.png When preferred password is set up, you will be able to login to TeltoCare distributor’s environment.

Register as a patient

Nr1.png Visit https://teltocare.com
Nr2.png Click Register.
Register.png
Nr3.pngFill in the required information.
Nr4.pngClick Register to finish the registration.
Fill in.png
Nr5 - Copy.png After registration, fill in login details in TeltoHeart mobile application to Log in.

Distributor's environment

Distributor's environment

Within the TeltoCare platform, distributors have the ability to create accounts for hospitals. As part of their environment, distributors facilitate the onboarding process for healthcare professionals who will be providing medical services through the platform. This involves creating accounts for hospitals, granting them access to the necessary features and functionalities of the TeltoCare platform.
TC-6.png

Distributor - Navigation bar

Navigation bar


TC-7.png

Distributor - User list

User list


Nr1.pngThe User list provides the ability to view contact details, including their names, surnames, phone numbers, emails, and affiliated hospital.
TC-8.png
Nr2.png Click ... and select Details button to view hospital’s patient list.
TC-9.png

Distributor - Create a Hospital environment

Create a Hospital environment


Nr1.png Click on “Create Organization” button on top right side to create a Hospital account.
TC-10.png
Nr2.png Enter the required information and, when done, click "Create" to establish a Hospital account. Once created, an invitation email to TeltoCare will be sent.
TC-11.png

Hospital environment

Hospital environment


Hospital environment has ability to view a full list of Hospital’s doctors and patients, create new doctor accounts, view assigned patients and their medical data such as events, electrocardiogram, atrial fibrillation events and heart rate.
TC-14.png

Hospital - Navigation bar

Navigation bar


TC-15.png

Hospital - Create user

Create user


Nr1.png Click the Create button to set up a new patient or doctor account.
TC-16.png
Nr2.png Enter the required information and, when done, click Create to establish a Patient or Doctor account. Once created, an invitation email to the provided email will be sent.
TC-17.png
Nr3.png Select the permissions that the user is able to have.
TC-18.png

Doctor environment

Doctor environment


Doctors within the TeltoCare platform have access to specific patient information and data for medical purposes. They are authorized to view patients' medical records, personal information, and ECG measurement data. This access allows doctors to provide comprehensive and informed medical consultations, make accurate diagnoses, and offer appropriate treatment recommendations.
TC-19.png

Doctor - Navigation bar

Navigation bar


TC-15.png

Doctor - Create user

Create user


Nr1.png Click the Create button to set up a new patient or doctor account.
TC-16.png
Nr2.png Enter the required information and, when done, click Create to establish a Patient or Doctor account. Once created, an invitation email to the provided email will be sent.
TC-17.png
Nr3.png Select the permissions that the user is able to have.
TC-18.png

Doctor - Patient list

Patient list


Nr1.png The patient list provides the ability to view patient’s contact details, including their names, surnames, phone numbers, emails, and country.
TC-22.png
Nr2.png Click on the first tab to view patient’s contact details.
TC-21.png

Doctor - Time interval

Time interval


Nr1.png Choose a time frame to view data. You can select by hour, day, week, month, or year or press on "<" or ">" icons.
TC-24.png
Nr2.png You can also manually select the time interval and choose a date.
TC-23.png

Doctor - Edit patient's information

Edit patient's information


Tap on the pencil icon to edit patient’s information. Click Edit to confirm the changes.
TC-25.png

Doctor - Delete a patient

Delete a patient


If you wish to delete a patient’s account, click on the gear icon and click Delete Patient button.
TC-26.png
Note icon.png Please note:
If there has been a mistake or you wish to restore your account, please contact your provider or Teltonika Telemedic and within 14 days support can restore account if required. After 14 days patient will be deleted from database permanently.

Doctor - Patient events

Patient events


Click on the Events tab to view the patient's heart rate events. To configure heart rate events and add thresholds, tap on the gear icon and click the "Add Thresholds" button.
TC-27.png

Doctor - Patient's electrocardiogram

Patient's electrocardiogram


Review the ECG recordings displayed on Electrocardiogram tab to access the relevant data related to the patient's electrocardiogram.
TC-28.png

Doctor - Caliper tool

Caliper tool


Caliper Tool is a feature designed to streamline the analysis of ECG waveforms. With this tool, users can effortlessly measure the time interval between two chosen points on the ECG waveform. This tool simplifies beat-to-beat interval measurement and enhances the precision of ECG feature analysis.

To begin, open your Electrocardiogram tab and select the desired ECG waveform. Locate the ECG Caliper Tool and position the calipers on the two points you want to measure, typically R-waves for RR intervals. The tool will automatically calculate and display the time interval in a readable format. To start a new measurement, simply use the reset function.

TC-29.png

Doctor - Heart rate

Heart rate


Heart rate tab lets user to view both minimum and maximum heart rates, as well as the date on which these measurements were taken. Heart rate is measured in beats per minute (BPM).
TC-30.png

Doctor - Atrial fibrillation

Atrial fibrillation


TeltoCare offers a dedicated Atrial Fibrillation Monitoring feature, designed to assist you in managing your atrial fibrillation condition effectively. This feature provides a detailed overview of your atrial fibrillation episodes and allows you to access critical information related to each episode.

Atrial fibrillation features When you access the Atrial Fibrillation tab, you will find essential information about your atrial fibrillation episodes:

  • Date: The date on which each episode occurred is listed, helping you track the timing and frequency of your episodes.
  • Duration: This field displays how long each atrial fibrillation episode lasted, giving you insights into the severity of each event.
  • Min Heart Rate: You can view the minimum heart rate recorded during each episode, which is vital in understanding heart rate fluctuations.
  • Max Heart Rate: The maximum heart rate during each episode is presented, aiding in gauging the intensity of these episodes.
  • Heart Rate Average: This field provides the average heart rate during each episode, offering a comprehensive view of your heart's performance during

atrial fibrillation

Enabling Atrial fibrillation

Nr1.png On your TeltoHeart, tap side button to open up a menu and select AFib function.
TeltoHeart menu.png
Nr2.png Tap Active to activate atrial fibrillation function.
TeltoHeart afib active.png

Accessing detailed records


Nr3.png Each episode listed comes with a dedicated button. By clicking on this button, you can directly access the corresponding ECG record. This feature enables you to visually examine and analyse the electrical activity of patient’s heart during atrial fibrillation episodes, enhancing understanding of these events.
TC-31.png

TeltoCare markings

Symbol
Description
          Manufacturer.png                         Manufacturer
                        TELTONIKA TELEMEDIC UAB

                        Ukmergės g. 120-1, LT-08126 Vilnius
                        [email protected]
                        https://www.teltonika-telemedic.com

Additional information

Product page

https://teltocare.com

Update changelog

Latest update changelog can be found on: Update changelog

TeltoHeart first start

TeltoHeart first start can be found on: TeltoHeart First Start

Certificates

Certificates Links
CE/RED (EU) Yes
UKCA (UK) Yes
FCC (USA) Yes
CE MDR (EU) Yes
RoHS Yes
REACH Yes


All newest certificates may be found in our Wiki page1.

1 Certifications and Approvals

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