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− | [[Category:TeltoCare]]
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− | ==TeltoCare system==
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− | {| class="tlt-border" style="border: 1px solid #e8e8e8; background: white; width: 100%;"
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− | |-
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− | |colspan="3" style="text-align: center; background: white; padding: 10px;"| <p style="font-size:32px"><span style="color:#0054A6">'''TeltoCare system'''</span></p>
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− | |-
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− | |[[Image:Teltocare TeltoHeart.png|500px|center|link=]]
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− | |-
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− | |colspan="3" style="background: white; padding: 10px;"| TeltoCare is used to display ECG and HR data collected by TeltoHeart and transmitted by TeltoHeart mobile application for further analysis and interpretation by qualified clinicians.<br>
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− | TeltoCare system is reachable via: [https://teltocare.com https://teltocare.com]
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− | |-
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− | |}
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− | ===How to identify that you are entering a legitimate TeltoCare website===
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− | {| class="tlt-border" style="border: 1px solid #e8e8e8; background: white; width: 100%;"
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− | |-
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− | |colspan="3" style="text-align: center; background: white; padding: 10px;"| <p style="font-size:32px"><span style="color:#0054A6">'''How to identify that you are entering a legitimate TeltoCare website'''</span></p>
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− | |-
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− | |colspan="3" style="background: white; padding: 10px;"| '''Check the URL:''' Look at the website URL to ensure that it is spelled correctly and matches the website you intended to visit. Phishing scam websites often use similar-looking URLs to trick users into thinking they are on a legitimate website.<br>
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− | '''Check for SSL encryption:''' Look for the padlock icon or "https" in the website address to indicate that the website is using SSL encryption to secure your connection. Phishing scam websites often do not have SSL encryption or may have invalid SSL certificates.<br>
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− | '''Look for branding inconsistencies:''' Check for any inconsistencies in the branding, logos, or design of the website, as phishing scam websites often use inaccurate or outdated branding to appear legitimate.<br>
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− | |-
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− | | colspan="3" style="text-align: center; background: white;" |
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− | {|style="width: 800px;height: 60px; text-align: left; border: 2px solid #FFE4B2; border-radius: 5px; background: #FFFFCC; color: black; text-align: left; padding: 10px;"
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− | |style="width: 40px;height: 20px;padding: 10px;" | [[File:Caution.png|69 px|link=]]
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− | |'''Caution:'''<br>If the system is unable to communicate with the server, try again later.
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− | |}
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− | |}
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− | ===Compatibility===
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− | {| class="tlt-border" style="border: 1px solid #e8e8e8; background: white; width: 100%;"
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− | |-
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− | |colspan="3" style="text-align: center; background: white; padding: 10px;"| <p style="font-size:32px"><span style="color:#0054A6">'''Compatibility'''</span></p>
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− | |-
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− | |colspan="3" style="background: white; padding: 10px;"| '''Computer or any device with a web browser is compatible with:'''<br>
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− | * Mozilla firefox browser v114 or newer
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− | * Google chrome browser v100 or newer
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− | * Safari browser v16.5 or newer
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− | |-
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− | | colspan="3" style="text-align: center; background: white;" |
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− | {|style="width: 800px;height: 60px; text-align: left; border: 1px solid #0054A6; border-bottom: 1px solid #0054A6; border-left: 1px solid #0054A6;border-top: 1px solid #0054A6;border-right: 1px solid #0054A6;background: #E7F1FE; color: black; text-align: left; padding: 10px;"
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− | |style="width: 40px;height: 20px;padding: 10px;" | [[File:Note_icon.png|30 px|link=]]
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− | |'''Please note:'''<br>
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− | * Using a browser version earlier than specified might result in reduced functionality or compatibility issues.<br>
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− | * If you are using a different browser not listed here, you might experience compatibility issues. We recommend switching to one of the supported browsers for a better experience.<br>
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− | * Always ensure that your browser is up-to-date for the best security and performance.
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− | |}
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− | |}
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− | ===Data Transfer to TeltoCare Web Platform===
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− | {| class="tlt-border" style="border: 1px solid #e8e8e8; background: white; width: 100%;"
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− | |-
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− | |colspan="3" style="text-align: center; background: white; padding: 10px;"| <p style="font-size:32px"><span style="color:#0054A6">'''Data Transfer to TeltoCare Web Platform'''</span></p>
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− | |-
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− | |colspan="3" style="background: white; padding: 10px;"|
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− | When the TeltoHeart mobile application is running in the background, data collected by the TeltoHeart smart wearable is scheduled to transfer to the TeltoCare web platform automatically on an hourly basis. This automatic transfer ensures that your health data remains up-to-date and readily available for analysis and management on the TeltoCare platform.<br>
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− | Additionally, users have the option to manually initiate a data sync through the TeltoHeart mobile application. By tapping the '''Force Sync''' button within the app, users can trigger an immediate transfer of collected data to the TeltoCare web platform. This feature provides users with control over the timing of data transmission, allowing them to ensure that their latest health information is promptly uploaded, regardless of the scheduled hourly transfer.
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− | |-
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− | |[[Image:Forcesyncbutton.png|300px|center|class=tlt-border|border|link=]]<br>
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− | |-
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− | |}
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− |
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| ==TeltoCare hierarchy== | | ==TeltoCare hierarchy== |
| {| class="tlt-border" style="border: 1px solid #e8e8e8; background: white; width: 100%;" | | {| class="tlt-border" style="border: 1px solid #e8e8e8; background: white; width: 100%;" |
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| |style="text-align: center;" colspan="3"| [[Image:Herarchy.png|400px|border|link=]] | | |style="text-align: center;" colspan="3"| [[Image:Herarchy.png|400px|border|link=]] |
| |- | | |- |
− | |}
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− | ==TeltoCare permissions==
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− | {| class="wikitable"
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− | ! style="background-color:#0054A6; color:white;" | Permission
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− | ! style="background-color:#0054A6; color:white;" | Distributor Admin
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− | ! style="background-color:#0054A6; color:white;" | Distributor Sales
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− | ! style="background-color:#0054A6; color:white;" | Distributor Support
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− | ! style="background-color:#0054A6; color:white;" | Hospital Admin
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− | ! style="background-color:#0054A6; color:white;" | Hospital Support
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− | ! style="background-color:#0054A6; color:white;" | Doctor
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− | ! style="background-color:#0054A6; color:white;" | Patient
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− | |-
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− | ! style="background-color:white; color:black;" | Create/delete/suspend/unsuspend/restore/edit permissions for users
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− | | style="background-color:white; color:black;" | Admin Users
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− | | style="background-color:white; color:black;" | Sales Users
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− | | style="background-color:white; color:black;" | Support Users
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− | | style="background-color:white; color:black;" | Admin Users
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− | | style="background-color:white; color:black;" | Support Users
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− | | style="background-color:white; color:black;" | N/A
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− | | style="background-color:white; color:black;" | N/A
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− | |-
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− | ! style="background-color:white; color:black;" | Edit information (including mandatory and non-mandatory)
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− | | style="background-color:white; color:black;" | Distributor Admin
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− | | style="background-color:white; color:black;" | Distributor Sales
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− | | style="background-color:white; color:black;" | Distributor Support
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− | | style="background-color:white; color:black;" | Hospital Admin
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− | | style="background-color:white; color:black;" | Hospital Support
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− | | style="background-color:white; color:black;" | Doctor
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− | | style="background-color:white; color:black;" | N/A
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− | |-
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− | ! style="background-color:white; color:black;" | Suspend, delete, unsuspend, and restore distributors
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− | | style="background-color:white; color:green;" | Yes
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:black;" | N/A
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− | |-
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− | ! style="background-color:white; color:black;" | Suspend, delete, unsuspend, and restore hospitals
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− | | style="background-color:white; color:green;" | Yes
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:black;" | N/A
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− | |-
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− | ! style="background-color:white; color:black;" | See internal users
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− | | style="background-color:white; color:green;" | Yes
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− | | style="background-color:white; color:green;" | Yes
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− | | style="background-color:white; color:green;" | Yes
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− | | style="background-color:white; color:green;" | Yes
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− | | style="background-color:white; color:green;" | Yes
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− | | style="background-color:white; color:green;" | Yes
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− | | style="background-color:white; color:red;" | No
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− | |-
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− | ! style="background-color:white; color:black;" | See the list of distributors (all)
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− | | style="background-color:white; color:green;" | Yes
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− | | style="background-color:white; color:green;" | Yes
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− | | style="background-color:white; color:green;" | Yes
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | |-
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− | ! style="background-color:white; color:black;" | See the list of hospitals (all)
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− | | style="background-color:white; color:green;" | Yes
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− | | style="background-color:white; color:green;" | Yes
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− | | style="background-color:white; color:green;" | Yes
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− | | style="background-color:white; color:green;" | Yes
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− | | style="background-color:white; color:green;" | Yes
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− | | style="background-color:white; color:green;" | His
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− | | style="background-color:white; color:red;" | No
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− | |-
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− | ! style="background-color:white; color:black;" | See the statistics dashboard
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− | | style="background-color:white; color:green;" | Distributors
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− | | style="background-color:white; color:green;" | Distributors
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− | | style="background-color:white; color:green;" | Distributors
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− | | style="background-color:white; color:green;" | Hospitals
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− | | style="background-color:white; color:green;" | Hospitals
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− | | style="background-color:white; color:green;" | Hospitals
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− | | style="background-color:white; color:red;" | No
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− | |-
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− | ! style="background-color:white; color:black;" | Get usage history
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− | | style="background-color:white; color:green;" | Telemedic & Distributor
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:green;" | Hospital & Distributor
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:green;" | Hospital
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− | | style="background-color:white; color:red;" | No
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− | |-
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− | ! style="background-color:white; color:black;" | Edit patient information
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:green;" | Yes
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− | | style="background-color:white; color:green;" | Own
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− | |-
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− | ! style="background-color:white; color:black;" | Edit doctor information
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:green;" | Yes
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− | | style="background-color:white; color:red;" | No
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− | |-
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− | ! style="background-color:white; color:black;" | View/download personal and medical information
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:green;" | Yes
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− | |-
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− | ! style="background-color:white; color:black;" | Delete personal and medical data
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:red;" | No
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− | | style="background-color:white; color:green;" | Yes
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| |} | | |} |
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| |colspan="3" style="text-align: left; padding: 10px;"| [[Image:Nr5 - Copy.png|50px|link=]] When preferred password is set up, you will be able to login to TeltoCare distributor’s environment. | | |colspan="3" style="text-align: left; padding: 10px;"| [[Image:Nr5 - Copy.png|50px|link=]] When preferred password is set up, you will be able to login to TeltoCare distributor’s environment. |
− | |-
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− | | colspan="3" style="text-align: center;" |<br><p style="font-size:28px"><span style="color:#0054A6">'''Register as a patient'''</span></p>
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− | |-
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− | | colspan="3" |[[Image:Nr1.png|50px|link=]] Visit https://teltocare.com
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− | |-
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− | | [[Image:Nr2.png|50px|link=]] Click '''Register'''.
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− | |-
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− | | colspan="3" style="text-align: center;" |[[File:Register.png|300px|border|class=tlt-border|link=|center]]
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− | |-
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− | |colspan="3" |[[Image:Nr3.png|50px|link=]]Fill in the required information.
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− | |-
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− | | colspan="3" |[[Image:Nr4.png|50px|link=]]Click '''Register''' to finish the registration.
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− | |-
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− | | colspan="3" style="text-align: center;" |[[File:Fill in.png|300px|border|class=tlt-border|link=|center]]
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− | |-
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− | | colspan="3" | [[Image:Nr5 - Copy.png|50px|link=]] After registration, fill in login details in TeltoHeart mobile application to '''Log in'''.
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| |- | | |- |
| |} | | |} |
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| |- | | |- |
| |} | | |} |
− |
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− | =TeltoCare markings=
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− | <div class="tlt-border" style="width: 98%; overflow: auto; padding-inline: 10px; border: 1px solid #e8e8e8;">
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− | {|cellspacing="0" cellpadding="0" width="100%"
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− | |+
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− | !Symbol
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− | ----
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− | !Description
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− | ----
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− | |-
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− | | [[image:Manufacturer.png|border|class=tlt-border|150px|link=]]
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− | | '''Manufacturer''' <br> TELTONIKA TELEMEDIC UAB<br>
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− | Ukmergės g. 120-1, LT-08126 Vilnius <br>
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− | [email protected] <br> | |
− | [https://www.teltonika-telemedic.com https://www.teltonika-telemedic.com]<br>
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− | |-
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− | |}
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− | </div>
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− | =Additional information=
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− | <div style="font-size: 16px;display: flex; align-items: center; height: 100%;"><h3><span style="color:#0054A6">Product page</span></h3></div>
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− | [https://teltocare.com https://teltocare.com]
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− | <div style="font-size: 16px;display: flex; align-items: center; height: 100%;"><h3><span style="color:#0054A6">Update changelog</span></h3></div>
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− | Latest update changelog can be found on: [[TeltoCare_software_changelogs| Update changelog]]
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− | <div style="font-size: 16px;display: flex; align-items: center; height: 100%;"><h3><span style="color:#0054A6">TeltoHeart first start</span></h3></div>
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− | TeltoHeart first start can be found on: [https://wiki.teltonika-telemedic.com/view/TeltoHeart_First_Start TeltoHeart First Start]
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− | <div style="font-size: 16px;display: flex; align-items: center; height: 100%;"><h3><span style="color:#0054A6">[[FAQ| Frequently asked questions (FAQ)]]</span></h3></div>
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− | <div style="font-size: 14px;display: flex; align-items: center; height: 100%;"><h3><span style="color:#0054A6">[[FAQ#TeltoHeart| TeltoHeart (FAQ)]]</span></h3></div>
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− | *[[FAQ#TeltoHeart_is_not_turning_on | TeltoHeart is not turning on]]<br>
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− | *[[FAQ#TeltoHeart_is_not_sending_data | TeltoHeart is not sending data]]<br>
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− | *[[FAQ#Incorrect_time_or_date | Incorrect time or date]]<br>
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− | *[[FAQ#Heart_Rate_signal_missing | Heart Rate signal missing]]<br>
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− | *[[FAQ#Failure_to_detect_wrist | Failure to detect wrist]]<br>
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− | *[[FAQ#Paired_device_prior_to_registering_logging_in | Paired device prior to registering/logging in]]<br>
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− | *[[FAQ#Failed_to_pair_the_device | Failed to pair the device]]<br>
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− | *[[FAQ#How_to_turn_on_TeltoHeart | How to turn on TeltoHeart?]]<br>
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− | *[[FAQ#Where_can_I_see_the_data | Where can I see the data?]]<br>
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− | *[[FAQ#How_to_change_the_language | How to change the language?]]<br>
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− | *[[FAQ#How_to_set_the_heart_rate_frequency | How to set the heart rate frequency?]]<br>
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− | *[[FAQ#Why_is_my_ECG_bad_unreadable | Why is my ECG bad, unreadable?]]<br>
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− | *[[FAQ#Why_are_there_no_data_on_the_TeltoCare_platform | Why are there no data on the TeltoCare platform?]]<br>
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− | *[[FAQ#What_to_do_if_it_shows_an_AFIB_message | What to do if it shows an AFIB message?]]<br>
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− | *[[FAQ#Why_does_the_battery_drain_quickly | Why does the battery drain quickly?]]<br>
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− | *[[FAQ#Why_did_the_ECG_recording_stop_by_itself | Why did the ECG recording stop by itself?]]<br>
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− | *[[FAQ#How_to_set_notifications | How to set notifications?]]<br>
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− | *[[FAQ#Does_the_bracelet_automatically_record_ECG | Does the bracelet automatically record ECG?]]<br>
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− | *[[FAQ#How_does_the_bracelet_notify_about_AFIB | How does the bracelet notify about AFIB?]]<br>
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− | *[[FAQ#TeltoHeart_application_cannot_find_a_firmware_update | TeltoHeart application cannot find a firmware update.]]<br>
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− | <div style="font-size: 14px;display: flex; align-items: center; height: 100%;"><h3><span style="color:#0054A6">[[FAQ#TeltoCare| TeltoCare (FAQ)]]</span></h3></div>
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− | *[[FAQ#How_to_create_a_patient_account | How to create a patient account?]]<br>
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− | *[[FAQ#Where_to_see_patient_data | Where to see patient data?]]<br>
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− | *[[FAQ#How_can_a_patient_create_an_account | How can a patient create an account?]]<br>
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− | *[[FAQ#How_to_verify_a_patient | How to verify a patient?]]<br>
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− | *[[FAQ#How_to_print_download_ECG | How to print/download ECG?]]<br>
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− | *[[FAQ#Is_there_a_caliper_function | Is there a caliper function?]]<br>
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− | *[[FAQ#Where_to_see_AFib_notifications | Where to see AFib notifications?]]<br>
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− | *[[FAQ#Does_the_bracelet_automatically_record_ECG_2 | Does the bracelet automatically record ECG?]]<br>
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− | *[[FAQ#How_does_the_bracelet_notify_about_AFIB_2 | How does the bracelet notify about AFIB?]]<br>
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− | *[[FAQ#Will_I_see_all_patients_or_just_my_own | Will I see all patients or just my own?]]<br>
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− | *[[FAQ#How_to_delete_a_patient | How to delete a patient?]]<br>
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− | *[[FAQ#Are_patient_data_saved_after_deletion | Are patient data saved after deletion?]]<br>
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− | *[[FAQ#How_to_transfer_a_patient_to_another_doctor_or_clinic | How to transfer a patient to another doctor or clinic?]]<br>
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− | *[[FAQ#How_to_restrict_patient_visibility_to_other_doctors_within_the_clinic | How to restrict patient visibility to other doctors within the clinic?]]<br>
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− | *[[FAQ#How_to_delete_an_unreadable_ECG | How to delete an "unreadable ECG"?]]<br>
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− | *[[FAQ#Can_a_patient_be_assigned_to_multiple_clinics | Can a patient be assigned to multiple clinics?]]<br>
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− | *[[FAQ#How_to_filter_patient_ECGs_by_indication_selected_after_ECG_recording | How to filter patient ECGs by indication (selected after ECG recording)?]]<br>
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− | *[[FAQ#How_to_filter_pulse_display_chart_time_interval_setting | How to filter pulse display chart (time interval setting)?]]<br>
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− | *[[FAQ#How_to_see_weekly_monthly_yearly_data_ECG_and_pulse | How to see weekly, monthly, yearly data (ECG and pulse)?]]<br>
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− | *[[FAQ#Can_I_log_in_to_TeltoHeart_application_with_a_doctor_hospital_and_distributor_accounts | Can I log in to TeltoHeart application with a doctor, hospital and distributor accounts?]]<br>
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− | *[[FAQ#Cannot_see_my_data | Cannot see my data]]<br>
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− | *[[FAQ#Incorrect_ECG_data | Incorrect ECG data]]<br>
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− | *[[FAQ#Forgot_password_for_TeltoHeart_mobile_application_or_TeltoCare_platform | Forgot password for TeltoHeart mobile application or TeltoCare platform]]<br>
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− | *[[FAQ#No_Atrial_fibrillation_data | No Atrial fibrillation data]]<br>
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− | <div style="font-size: 16px;display: flex; align-items: center; height: 100%;"><h3><span style="color:#0054A6">Certificates</span></h3></div>
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− | ! style="width:50%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: left;" |Certificates
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− | ! style="width:10%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: left;" |Links
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− | | style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" |CE/RED (EU)
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− | | style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" |[[TeltoHeart CE RED|Yes]]
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− | | style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" |UKCA (UK)
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− | | style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" |[[TeltoHeart UKCA|Yes]]
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− | | style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" | FCC (USA)
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− | | style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" |[[TeltoHeart FCC |Yes]]
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− | | style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" | CE MDR (EU)
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− | | style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" |[[CE MDR |Yes]]
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− | | style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" | RoHS
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− | | style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" |[[TeltoHeart_rohs |Yes]]
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− | | style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" | REACH
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− | | style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; text-align: left; vertical-align: center; background: white;" |[[TeltoHeart_REACH |Yes]]
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− | |}
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− | All newest certificates may be found in our Wiki page<sup>1</sup>.
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− | <sup>1</sup> [[TeltoHeart_Certification_%26_Approvals | Certifications and Approvals]]
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