Changes

no edit summary
Line 234: Line 234:  
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
 
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
 
|| Delete the application and download it again from the app store.<br>
 
|| Delete the application and download it again from the app store.<br>
 +
|}
 +
----
 +
===<p style="font-size:32px"><span style="color:#0054A6">Cannot see my data</span></p>===
 +
If you do not see your measurement data reflected in the TeltoCare platform yet, you
 +
have the option to perform a '''Force sync''' connection within the TeltoHeart mobile
 +
application. This feature allows you to manually initiate a data transfer and ensure that your
 +
data is sent to the TeltoCare platform.
 +
<br>
 +
Although data is sent periodically, if there are any
 +
delays or missing data, using the '''Force sync''' option in the TeltoHeart application enables you
 +
to trigger the data transfer process and ensure the availability of your measurements in
 +
the TeltoCare platform.
 +
{| style="width: 800px;height: 60px; text-align: left; border: 1px solid #0054A6; border-bottom: 1px solid #0054A6; border-left: 1px solid #0054A6;border-top: 1px solid #0054A6;border-right: 1px solid #0054A6;background: #E7F1FE; color: black; text-align: left; padding: 10px;"
 +
| style="width: 40px;height: 20px;padding: 10px;" | [[File:Note_icon.png|30 px|link=]]
 +
|| '''Please note:'''<br>Data upload may take up to 15 minutes.
 +
|}
 +
<br>
 +
 +
[[Image:Teltoheart_dashboard.png|300px|center|link=]]
 +
----
 +
===<p style="font-size:32px"><span style="color:#0054A6">Incorrect ECG data</span></p>===
 +
{|
 +
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]]
 +
|| Ensure that you are taking the measurements correctly, please refer to following instructions: [[Recording_an_ECG | Recording an ECG]]<br>
 +
|}
 +
{|
 +
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
 +
|| During an ECG measurement, stay calm and do not make any movement.<br>
 +
|}
 +
{|
 +
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]]
 +
|| Make sure electrodes are not dirty. Dirt, sweat, or other debris on the sensors can interfere with the ECG readings. Clean the sensors and the area around them regularly with a soft, dry cloth.<br>
 +
|}
 +
{|
 +
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]]
 +
|| Excessive hair on the wrist or abdomen area may hinder the performance of optical sensors. Ensure the skin beneath the device is free from obstructions for accurate readings. <br>
 +
|}
 +
{|
 +
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr5 - Copy.png|50px|link=]]
 +
|| If you have higher melanin levels, it can sometimes affect the accuracy of certain types of sensors, including those used for ECG monitoring.<br>
 
|}
 
|}
 
----
 
----
    +
===<p style="font-size:32px"><span style="color:#0054A6">Forgot password for TeltoHeart mobile application or TeltoCare platform</span></p>===
 +
<p style="font-size:16px"><span style="color:#000000"><b>If you have forgotten the password for your TeltoHeart application or TeltoCare:</b></span></p><br>
 +
 +
{|
 +
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]]
 +
|| '''Click on the Forgot Password option:''' On the login page of the application, look for the '''Forgot Password''' option and click on it.<br>
 +
|}
 +
 +
[[Image:TeltoHeart_app_login.png|300px|center|border|link=]] <br>
 +
 +
{|
 +
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
 +
|| '''Enter your email address:''' You will be asked to enter the email address associated with your account. Enter the correct information and click on '''Reset my password'''.<br>
 +
|}
 +
 +
 +
[[Image:TeltoHeart_PW.png|300px|center|link=]] <br>
 +
 +
{|
 +
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]]
 +
|| '''Follow the instructions:''' You will receive an email with a code to reset your password. Enter the password to the MyHealth application. <br>
 +
|}
 +
 +
[[Image:Entercode.png|300px|center|link=]] <br>
 +
 +
{|
 +
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]]
 +
|| '''Create a new password:''' After following the instructions, you will be prompted to create a new password. Make sure to create a strong and secure password that you will remember easily.<br>
 +
|}
 +
 +
[[Image:Entercode1.png|300px|center|link=]] <br>
 +
{|
 +
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr5 - Copy.png|50px|link=]]
 +
|| '''Log in with your new password:''' Once you have created a new password, use it to log in to the TeltoHeart application or TeltoCare. <br>
 +
|}
 +
----
 +
 +
===<p style="font-size:32px"><span style="color:#0054A6">No Atrial fibrillation data</span></p>===
 +
 +
'''Check if atrial fibrillation feature is enabled in TeltoHeart smart wearable.''' <br>
 +
{|
 +
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|100px|link=]]
 +
|| On your TeltoHeart, tap side button to open up a menu and select AFib function. <br>
 +
|}
 +
[[Image:TeltoHeart_menu.png|300px|center|link=]] <br>
 +
{|
 +
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
 +
||Tap “Active” to activate atrial fibrillation function.<br>
 +
|}
 +
[[Image:TeltoHeart_afib_active.png|300px|center|link=]] <br>
 
=<p style="font-size:40px"><span style="color:#0054A6"><b>TeltoCare</b></span></p>=
 
=<p style="font-size:40px"><span style="color:#0054A6"><b>TeltoCare</b></span></p>=
   Line 369: Line 459:  
----
 
----
   −
===<p style="font-size:32px"><span style="color:#0054A6">Cannot see my data</span></p>===
  −
If you do not see your measurement data reflected in the TeltoCare platform yet, you
  −
have the option to perform a '''Force sync''' connection within the TeltoHeart mobile
  −
application. This feature allows you to manually initiate a data transfer and ensure that your
  −
data is sent to the TeltoCare platform.
  −
<br>
  −
Although data is sent periodically, if there are any
  −
delays or missing data, using the '''Force sync''' option in the TeltoHeart application enables you
  −
to trigger the data transfer process and ensure the availability of your measurements in
  −
the TeltoCare platform.
  −
{| style="width: 800px;height: 60px; text-align: left; border: 1px solid #0054A6; border-bottom: 1px solid #0054A6; border-left: 1px solid #0054A6;border-top: 1px solid #0054A6;border-right: 1px solid #0054A6;background: #E7F1FE; color: black; text-align: left; padding: 10px;"
  −
| style="width: 40px;height: 20px;padding: 10px;" | [[File:Note_icon.png|30 px|link=]]
  −
|| '''Please note:'''<br>Data upload may take up to 15 minutes.
  −
|}
  −
<br>
  −
  −
[[Image:Teltoheart_dashboard.png|300px|center|link=]]
  −
----
  −
===<p style="font-size:32px"><span style="color:#0054A6">Incorrect ECG data</span></p>===
  −
{|
  −
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]]
  −
|| Ensure that you are taking the measurements correctly, please refer to following instructions: [[Recording_an_ECG | Recording an ECG]]<br>
  −
|}
  −
{|
  −
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
  −
|| During an ECG measurement, stay calm and do not make any movement.<br>
  −
|}
  −
{|
  −
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]]
  −
|| Make sure electrodes are not dirty. Dirt, sweat, or other debris on the sensors can interfere with the ECG readings. Clean the sensors and the area around them regularly with a soft, dry cloth.<br>
  −
|}
  −
{|
  −
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]]
  −
|| Excessive hair on the wrist or abdomen area may hinder the performance of optical sensors. Ensure the skin beneath the device is free from obstructions for accurate readings. <br>
  −
|}
  −
{|
  −
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr5 - Copy.png|50px|link=]]
  −
|| If you have higher melanin levels, it can sometimes affect the accuracy of certain types of sensors, including those used for ECG monitoring.<br>
  −
|}
  −
----
  −
  −
===<p style="font-size:32px"><span style="color:#0054A6">Forgot password for TeltoHeart mobile application or TeltoCare platform</span></p>===
  −
<p style="font-size:16px"><span style="color:#000000"><b>If you have forgotten the password for your TeltoHeart application or TeltoCare:</b></span></p><br>
  −
  −
{|
  −
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]]
  −
|| '''Click on the Forgot Password option:''' On the login page of the application, look for the '''Forgot Password''' option and click on it.<br>
  −
|}
  −
  −
[[Image:TeltoHeart_app_login.png|300px|center|border|link=]] <br>
  −
  −
{|
  −
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
  −
|| '''Enter your email address:''' You will be asked to enter the email address associated with your account. Enter the correct information and click on '''Reset my password'''.<br>
  −
|}
  −
  −
  −
[[Image:TeltoHeart_PW.png|300px|center|link=]] <br>
  −
  −
{|
  −
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]]
  −
|| '''Follow the instructions:''' You will receive an email with a code to reset your password. Enter the password to the MyHealth application. <br>
  −
|}
  −
  −
[[Image:Entercode.png|300px|center|link=]] <br>
  −
  −
{|
  −
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]]
  −
|| '''Create a new password:''' After following the instructions, you will be prompted to create a new password. Make sure to create a strong and secure password that you will remember easily.<br>
  −
|}
  −
  −
[[Image:Entercode1.png|300px|center|link=]] <br>
  −
{|
  −
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr5 - Copy.png|50px|link=]]
  −
|| '''Log in with your new password:''' Once you have created a new password, use it to log in to the TeltoHeart application or TeltoCare. <br>
  −
|}
  −
----
  −
  −
===<p style="font-size:32px"><span style="color:#0054A6">No Atrial fibrillation data</span></p>===
  −
  −
'''Check if atrial fibrillation feature is enabled in TeltoHeart smart wearable.''' <br>
  −
{|
  −
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|100px|link=]]
  −
|| On your TeltoHeart, tap side button to open up a menu and select AFib function. <br>
  −
|}
  −
[[Image:TeltoHeart_menu.png|300px|center|link=]] <br>
  −
{|
  −
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
  −
||Tap “Active” to activate atrial fibrillation function.<br>
  −
|}
  −
[[Image:TeltoHeart_afib_active.png|300px|center|link=]] <br>
         
[[Category:Main Page]]
 
[[Category:Main Page]]

Navigation menu