Line 234: |
Line 234: |
| | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]] | | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]] |
| || Delete the application and download it again from the app store.<br> | | || Delete the application and download it again from the app store.<br> |
| + | |} |
| + | ---- |
| + | ===<p style="font-size:32px"><span style="color:#0054A6">Cannot see my data</span></p>=== |
| + | If you do not see your measurement data reflected in the TeltoCare platform yet, you |
| + | have the option to perform a '''Force sync''' connection within the TeltoHeart mobile |
| + | application. This feature allows you to manually initiate a data transfer and ensure that your |
| + | data is sent to the TeltoCare platform. |
| + | <br> |
| + | Although data is sent periodically, if there are any |
| + | delays or missing data, using the '''Force sync''' option in the TeltoHeart application enables you |
| + | to trigger the data transfer process and ensure the availability of your measurements in |
| + | the TeltoCare platform. |
| + | {| style="width: 800px;height: 60px; text-align: left; border: 1px solid #0054A6; border-bottom: 1px solid #0054A6; border-left: 1px solid #0054A6;border-top: 1px solid #0054A6;border-right: 1px solid #0054A6;background: #E7F1FE; color: black; text-align: left; padding: 10px;" |
| + | | style="width: 40px;height: 20px;padding: 10px;" | [[File:Note_icon.png|30 px|link=]] |
| + | || '''Please note:'''<br>Data upload may take up to 15 minutes. |
| + | |} |
| + | <br> |
| + | |
| + | [[Image:Teltoheart_dashboard.png|300px|center|link=]] |
| + | ---- |
| + | ===<p style="font-size:32px"><span style="color:#0054A6">Incorrect ECG data</span></p>=== |
| + | {| |
| + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]] |
| + | || Ensure that you are taking the measurements correctly, please refer to following instructions: [[Recording_an_ECG | Recording an ECG]]<br> |
| + | |} |
| + | {| |
| + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]] |
| + | || During an ECG measurement, stay calm and do not make any movement.<br> |
| + | |} |
| + | {| |
| + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]] |
| + | || Make sure electrodes are not dirty. Dirt, sweat, or other debris on the sensors can interfere with the ECG readings. Clean the sensors and the area around them regularly with a soft, dry cloth.<br> |
| + | |} |
| + | {| |
| + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]] |
| + | || Excessive hair on the wrist or abdomen area may hinder the performance of optical sensors. Ensure the skin beneath the device is free from obstructions for accurate readings. <br> |
| + | |} |
| + | {| |
| + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr5 - Copy.png|50px|link=]] |
| + | || If you have higher melanin levels, it can sometimes affect the accuracy of certain types of sensors, including those used for ECG monitoring.<br> |
| |} | | |} |
| ---- | | ---- |
| | | |
| + | ===<p style="font-size:32px"><span style="color:#0054A6">Forgot password for TeltoHeart mobile application or TeltoCare platform</span></p>=== |
| + | <p style="font-size:16px"><span style="color:#000000"><b>If you have forgotten the password for your TeltoHeart application or TeltoCare:</b></span></p><br> |
| + | |
| + | {| |
| + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]] |
| + | || '''Click on the Forgot Password option:''' On the login page of the application, look for the '''Forgot Password''' option and click on it.<br> |
| + | |} |
| + | |
| + | [[Image:TeltoHeart_app_login.png|300px|center|border|link=]] <br> |
| + | |
| + | {| |
| + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]] |
| + | || '''Enter your email address:''' You will be asked to enter the email address associated with your account. Enter the correct information and click on '''Reset my password'''.<br> |
| + | |} |
| + | |
| + | |
| + | [[Image:TeltoHeart_PW.png|300px|center|link=]] <br> |
| + | |
| + | {| |
| + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]] |
| + | || '''Follow the instructions:''' You will receive an email with a code to reset your password. Enter the password to the MyHealth application. <br> |
| + | |} |
| + | |
| + | [[Image:Entercode.png|300px|center|link=]] <br> |
| + | |
| + | {| |
| + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]] |
| + | || '''Create a new password:''' After following the instructions, you will be prompted to create a new password. Make sure to create a strong and secure password that you will remember easily.<br> |
| + | |} |
| + | |
| + | [[Image:Entercode1.png|300px|center|link=]] <br> |
| + | {| |
| + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr5 - Copy.png|50px|link=]] |
| + | || '''Log in with your new password:''' Once you have created a new password, use it to log in to the TeltoHeart application or TeltoCare. <br> |
| + | |} |
| + | ---- |
| + | |
| + | ===<p style="font-size:32px"><span style="color:#0054A6">No Atrial fibrillation data</span></p>=== |
| + | |
| + | '''Check if atrial fibrillation feature is enabled in TeltoHeart smart wearable.''' <br> |
| + | {| |
| + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|100px|link=]] |
| + | || On your TeltoHeart, tap side button to open up a menu and select AFib function. <br> |
| + | |} |
| + | [[Image:TeltoHeart_menu.png|300px|center|link=]] <br> |
| + | {| |
| + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]] |
| + | ||Tap “Active” to activate atrial fibrillation function.<br> |
| + | |} |
| + | [[Image:TeltoHeart_afib_active.png|300px|center|link=]] <br> |
| =<p style="font-size:40px"><span style="color:#0054A6"><b>TeltoCare</b></span></p>= | | =<p style="font-size:40px"><span style="color:#0054A6"><b>TeltoCare</b></span></p>= |
| | | |
Line 369: |
Line 459: |
| ---- | | ---- |
| | | |
− | ===<p style="font-size:32px"><span style="color:#0054A6">Cannot see my data</span></p>===
| |
− | If you do not see your measurement data reflected in the TeltoCare platform yet, you
| |
− | have the option to perform a '''Force sync''' connection within the TeltoHeart mobile
| |
− | application. This feature allows you to manually initiate a data transfer and ensure that your
| |
− | data is sent to the TeltoCare platform.
| |
− | <br>
| |
− | Although data is sent periodically, if there are any
| |
− | delays or missing data, using the '''Force sync''' option in the TeltoHeart application enables you
| |
− | to trigger the data transfer process and ensure the availability of your measurements in
| |
− | the TeltoCare platform.
| |
− | {| style="width: 800px;height: 60px; text-align: left; border: 1px solid #0054A6; border-bottom: 1px solid #0054A6; border-left: 1px solid #0054A6;border-top: 1px solid #0054A6;border-right: 1px solid #0054A6;background: #E7F1FE; color: black; text-align: left; padding: 10px;"
| |
− | | style="width: 40px;height: 20px;padding: 10px;" | [[File:Note_icon.png|30 px|link=]]
| |
− | || '''Please note:'''<br>Data upload may take up to 15 minutes.
| |
− | |}
| |
− | <br>
| |
− |
| |
− | [[Image:Teltoheart_dashboard.png|300px|center|link=]]
| |
− | ----
| |
− | ===<p style="font-size:32px"><span style="color:#0054A6">Incorrect ECG data</span></p>===
| |
− | {|
| |
− | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]]
| |
− | || Ensure that you are taking the measurements correctly, please refer to following instructions: [[Recording_an_ECG | Recording an ECG]]<br>
| |
− | |}
| |
− | {|
| |
− | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
| |
− | || During an ECG measurement, stay calm and do not make any movement.<br>
| |
− | |}
| |
− | {|
| |
− | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]]
| |
− | || Make sure electrodes are not dirty. Dirt, sweat, or other debris on the sensors can interfere with the ECG readings. Clean the sensors and the area around them regularly with a soft, dry cloth.<br>
| |
− | |}
| |
− | {|
| |
− | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]]
| |
− | || Excessive hair on the wrist or abdomen area may hinder the performance of optical sensors. Ensure the skin beneath the device is free from obstructions for accurate readings. <br>
| |
− | |}
| |
− | {|
| |
− | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr5 - Copy.png|50px|link=]]
| |
− | || If you have higher melanin levels, it can sometimes affect the accuracy of certain types of sensors, including those used for ECG monitoring.<br>
| |
− | |}
| |
− | ----
| |
− |
| |
− | ===<p style="font-size:32px"><span style="color:#0054A6">Forgot password for TeltoHeart mobile application or TeltoCare platform</span></p>===
| |
− | <p style="font-size:16px"><span style="color:#000000"><b>If you have forgotten the password for your TeltoHeart application or TeltoCare:</b></span></p><br>
| |
− |
| |
− | {|
| |
− | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]]
| |
− | || '''Click on the Forgot Password option:''' On the login page of the application, look for the '''Forgot Password''' option and click on it.<br>
| |
− | |}
| |
− |
| |
− | [[Image:TeltoHeart_app_login.png|300px|center|border|link=]] <br>
| |
− |
| |
− | {|
| |
− | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
| |
− | || '''Enter your email address:''' You will be asked to enter the email address associated with your account. Enter the correct information and click on '''Reset my password'''.<br>
| |
− | |}
| |
− |
| |
− |
| |
− | [[Image:TeltoHeart_PW.png|300px|center|link=]] <br>
| |
− |
| |
− | {|
| |
− | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]]
| |
− | || '''Follow the instructions:''' You will receive an email with a code to reset your password. Enter the password to the MyHealth application. <br>
| |
− | |}
| |
− |
| |
− | [[Image:Entercode.png|300px|center|link=]] <br>
| |
− |
| |
− | {|
| |
− | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]]
| |
− | || '''Create a new password:''' After following the instructions, you will be prompted to create a new password. Make sure to create a strong and secure password that you will remember easily.<br>
| |
− | |}
| |
− |
| |
− | [[Image:Entercode1.png|300px|center|link=]] <br>
| |
− | {|
| |
− | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr5 - Copy.png|50px|link=]]
| |
− | || '''Log in with your new password:''' Once you have created a new password, use it to log in to the TeltoHeart application or TeltoCare. <br>
| |
− | |}
| |
− | ----
| |
− |
| |
− | ===<p style="font-size:32px"><span style="color:#0054A6">No Atrial fibrillation data</span></p>===
| |
− |
| |
− | '''Check if atrial fibrillation feature is enabled in TeltoHeart smart wearable.''' <br>
| |
− | {|
| |
− | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|100px|link=]]
| |
− | || On your TeltoHeart, tap side button to open up a menu and select AFib function. <br>
| |
− | |}
| |
− | [[Image:TeltoHeart_menu.png|300px|center|link=]] <br>
| |
− | {|
| |
− | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
| |
− | ||Tap “Active” to activate atrial fibrillation function.<br>
| |
− | |}
| |
− | [[Image:TeltoHeart_afib_active.png|300px|center|link=]] <br>
| |
| | | |
| | | |
| [[Category:Main Page]] | | [[Category:Main Page]] |