764
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Changes
→TeltoHeart
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]]
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]]
|| '''Restart Both Devices:'''<br>Turn off both your smart wearable and phone, then turn them back on.<br>
|| '''Restart Both Devices:'''<br>Turn off both your smart wearable and phone, then turn them back on.<br>
|}
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===<p style="font-size:32px"><span style="color:#0054A6">How to turn on TeltoHeart?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| '''Turn on TeltoHeart:''' <br>
Hold the button for at least 10 seconds or place it on the charging adapter.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">Where can I see the data?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| Smart wearable displays: minimum, maximum, and current heart rate values, and the time of the last suspected atrial fibrillation episode. In TeltoCare, you can see these and additional data such as ECG, atrial fibrillation burden (AFib Burden), and more.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">How to change the language?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| In TeltoHeart, go to the menu, select "Settings" -> "Language." In the window that opens, all supported languages will be displayed. Select the language and press the corresponding button.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">How to set the heart rate frequency?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| The heart rate is displayed on the main screen and in the "Heart rate" app.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">Why is my ECG bad, unreadable?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| During recording, try to stay still and ensure good contact between the skin and electrodes. The contact area between the skin and electrodes should be as large as possible. The pressure should be such that the muscles are relaxed during measurement.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">Why are there no data on the TeltoCare platform?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| To transfer data from the smart wearable to TeltoCare, ensure the smart wearable and mobile device are connected via Bluetooth and press the "Force Sync" button in the TeltoHeart app. This way, all data in the smart wearable will be transferred immediately. This process also occurs in the background at least once an hour when a Bluetooth connection is present.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">What to do if it shows an AFIB message?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| If you receive a notification about suspected atrial fibrillation, you should register an ECG and consult a medical professional.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">Why does the battery drain quickly?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| This depends on how often the user performs ECGs, how often data is transferred to the mobile app, the screen brightness, and how often it is turned on.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">Why did the ECG recording stop by itself?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| The screen may activate due to accidental touch. For unwanted recordings, we suggest disabling screen wake-up on lifting and screen wake-up on touch. This can be done by swiping up on the main screen and opening the screen settings menu.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">How to set notifications?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| To enable or disable atrial fibrillation monitoring and notifications, press the button on the main screen, open the "AF" section, and change the "Active" status. To enable or disable high and low HR monitoring and notifications, press the button on the main screen, select "Settings" in the menu that appears, then "Heart rate notifications" and change the "Alert" status to the desired one.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">Does the bracelet automatically record ECG?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| No. ECG recording can only start when the user selects "Record ECG" or "Start ECG" on the screen.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">How does the bracelet notify about AFIB?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| If atrial fibrillation is suspected, the smart wearable vibrates and displays a notification suggesting to take an electrocardiogram.
|}
----
=<p style="font-size:40px"><span style="color:#0054A6"><b>TeltoCare</b></span></p>=
===<p style="font-size:32px"><span style="color:#0054A6">How to turn on TeltoHeart?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| '''Turn on TeltoHeart:''' <br>
Hold the button for at least 10 seconds or place it on the charging adapter.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">Where can I see the data?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| Smart wearable displays: minimum, maximum, and current heart rate values, and the time of the last suspected atrial fibrillation episode. In TeltoCare, you can see these and additional data such as ECG, atrial fibrillation burden (AFib Burden), and more.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">How to change the language?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| In TeltoHeart, go to the menu, select "Settings" -> "Language." In the window that opens, all supported languages will be displayed. Select the language and press the corresponding button.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">How to set the heart rate frequency?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| The heart rate is displayed on the main screen and in the "Heart rate" app.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">Why is my ECG bad, unreadable?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| During recording, try to stay still and ensure good contact between the skin and electrodes. The contact area between the skin and electrodes should be as large as possible. The pressure should be such that the muscles are relaxed during measurement.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">Why are there no data on the TeltoCare platform?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| To transfer data from the smart wearable to TeltoCare, ensure the smart wearable and mobile device are connected via Bluetooth and press the "Force Sync" button in the TeltoHeart app. This way, all data in the smart wearable will be transferred immediately. This process also occurs in the background at least once an hour when a Bluetooth connection is present.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">What to do if it shows an AFIB message?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| If you receive a notification about suspected atrial fibrillation, you should register an ECG and consult a medical professional.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">Why does the battery drain quickly?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| This depends on how often the user performs ECGs, how often data is transferred to the mobile app, the screen brightness, and how often it is turned on.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">Why did the ECG recording stop by itself?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| The screen may activate due to accidental touch. For unwanted recordings, we suggest disabling screen wake-up on lifting and screen wake-up on touch. This can be done by swiping up on the main screen and opening the screen settings menu.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">How to set notifications?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| To enable or disable atrial fibrillation monitoring and notifications, press the button on the main screen, open the "AF" section, and change the "Active" status. To enable or disable high and low HR monitoring and notifications, press the button on the main screen, select "Settings" in the menu that appears, then "Heart rate notifications" and change the "Alert" status to the desired one.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">Does the bracelet automatically record ECG?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| No. ECG recording can only start when the user selects "Record ECG" or "Start ECG" on the screen.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">How does the bracelet notify about AFIB?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| If atrial fibrillation is suspected, the smart wearable vibrates and displays a notification suggesting to take an electrocardiogram.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">How to create a patient account?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| To create a patient account, log in to the TeltoCare system with your doctor or administrator account. Go to the "Patient List" section and select "Create Patient." Fill in the required patient information and click "Create."
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">Where to see patient data?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| After logging in to TeltoCare, patient data can be seen in the patient profile, which can be found in the patient list. Here you can see all information related to the patient, including medical records, ECG data, etc.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">How can a patient create an account?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| A patient can create an account using the TeltoHeart mobile app or the TeltoCare (https://teltocare.com) website. Select the registration option, enter the required personal information, and you will receive a temporary password via email, which you will use to change to your desired password. After completing these steps, you can log in to your new account.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">How to verify a patient?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| A hospital administrator can verify a patient in the TeltoCare system by clicking on "Patients." Select the patient with the "In Queue" status, click the button, and select "Invite."
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">How to print/download ECG?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| In the patient's profile, in the "Electrocardiogram" section, select the desired ECG record and click "Export" or "Print." This will allow you to download the PDF and print it.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">Is there a caliper function?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| Yes, TeltoCare has a caliper function designed to measure ECG intervals accurately. This function is available in the "Electrocardiogram" section.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">Where to see AFib notifications?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| Atrial fibrillation notifications can be seen in the "Atrial Fibrillation" section.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">Does the bracelet automatically record ECG?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| No, the TeltoHeart bracelet does not automatically record ECG. You can record an ECG by pressing the right button on the bracelet, selecting ECG, and pressing "START ECG" or swipe up on the main screen to open the quick menu and then press "RECORD ECG."
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">How does the bracelet notify about AFIB?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| In the event of atrial fibrillation, the bracelet will notify you by displaying a message "Suspected AF" on the screen.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">Will I see all patients or just my own?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| Hospital and doctor accounts can see the entire hospital's patient list. The doctor account can also see the list of patients assigned to them.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">How to delete a patient?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| You can delete a patient by selecting the patient in the patient list, clicking the button, and then selecting "Delete."
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">Are patient data saved after deletion?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| Deleted data will no longer be visible in the system, but it is stored for 14 days. Your account can be restored within 14 days by the hospital, technical support, or administrator.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">How to transfer a patient to another doctor or clinic?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| Go to the patient's profile, click edit patient, and then assign a doctor from the doctor list.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">How to restrict patient visibility to other doctors within the clinic?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| Go to the doctor's account, click edit doctor, then go to "User Permissions" and set the permissions.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">How to delete an "unreadable ECG"?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| Currently, there is no option to delete ECG recordings.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">Can a patient be assigned to multiple clinics?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| No, a patient cannot be assigned to multiple clinics at the same time.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">How to filter patient ECGs by indication (selected after ECG recording)?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| In the "Electrocardiogram" section, next to the ECG record, you will find a symbol indicating the patient's reason for the ECG recording.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">How to filter pulse display chart (time interval setting)?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| You can set the time interval by selecting, where you can set the start and end dates or choose filtering by hours, days, weeks, months, or years.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">How to see weekly, monthly, yearly data (ECG and pulse)?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| You can set the time for ECG and pulse data by selecting, where you can set the start and end dates or choose filtering by hours, days, weeks, months, or years.
|}
----
===<p style="font-size:32px"><span style="color:#0054A6">Can I log in to TeltoHeart application with a doctor, hospital and distributor accounts?</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| No, only a patient account can link the TeltoHeart smart wearable and send data from the TeltoHeart to the TeltoCare platform. Other accounts are not meant for data collection.
|}
|}
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