FAQ: Difference between revisions
→TeltoHeart is not turning on
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| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]] | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]] | ||
|| '''Power on:''' <br> | |||
'''a)''' Hold the side button for at least 10 seconds to power on the device.<br> | |||
'''b)''' Put TeltoHeart on the charging dock. | |||
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| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]] | |||
|| '''Charge the smart wearable:''' <br>Ensure that TeltoHeart is charged. Connect TeltoHeart to the charging dock and make sure that it is charging. If it is not charging, try a different charging cable or adapter.<br> | || '''Charge the smart wearable:''' <br>Ensure that TeltoHeart is charged. Connect TeltoHeart to the charging dock and make sure that it is charging. If it is not charging, try a different charging cable or adapter.<br> | ||
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| style="width: 40px;height: 20px;padding: 10px;" | [[Image: | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]] | ||
|| '''Check the charging connections:''' <br>Ensure that the charging contacts on TeltoHeart and the charging dock are clean and free of any debris or corrosion. If they are dirty, gently clean them with a soft, dry cloth.<br> | || '''Check the charging connections:''' <br>Ensure that the charging contacts on TeltoHeart and the charging dock are clean and free of any debris or corrosion. If they are dirty, gently clean them with a soft, dry cloth.<br> | ||
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| style="width: 40px;height: 20px;padding: 10px;" | [[Image: | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr5 - Copy.png|50px|link=]] | ||
|| '''Check the button:''' <br>Make sure the button on the side of TeltoHeart is not stuck. Press the button gently a few times to see if it is functioning properly.<br> | || '''Check the button:''' <br>Make sure the button on the side of TeltoHeart is not stuck. Press the button gently a few times to see if it is functioning properly.<br> | ||
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| style="width: 40px;height: 20px;padding: 10px;" | [[Image: | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr6.png|50px|link=]] | ||
|| '''Contact customer support:''' <br>If none of the above troubleshooting steps work, contact the customer support for further assistance. | || '''Contact customer support:''' <br>If none of the above troubleshooting steps work, contact the customer support for further assistance. | ||
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