FAQ: Difference between revisions
→Failed to pair the device
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===<p style="font-size:32px"><span style="color:#0054A6">Failed to pair the device</span></p>=== | ===<p style="font-size:32px"><span style="color:#0054A6">Failed to pair the device</span></p>=== | ||
<p style="font-size:15px"><span style="color:#000000">'''If your smart wearable and phone fail to pair, preventing you from accessing features, follow these steps:'''</span></p> | <p style="font-size:15px"><span style="color:#000000">'''If your smart wearable and phone fail to pair, preventing you from accessing features, follow these steps:'''</span></p> | ||
[[Image:Nr1.png|50px|link=]]'''Check compatibility:'''<br>Ensure that TeltoHeart and TeltoHeart mobile application are paired with iOS 14 or later / Android 10 or later.<br> | {| | ||
[[Image:Nr2.png|50px|link=]]'''Check Bluetooth Settings:''' On your phone, verify that Bluetooth is turned on and that the smart wearable is in pairing mode. <br> | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]] | ||
[[Image:Nr3.png|50px|link=]]'''Forget and Re-pair:'''<br>If the devices were previously paired, but are now having trouble reconnecting, try "forgetting" the smart wearable from your phone's Bluetooth settings and then re-pairing them from scratch.<br> | || '''Check compatibility:'''<br>Ensure that TeltoHeart and TeltoHeart mobile application are paired with iOS 14 or later / Android 10 or later.<br> | ||
[[Image:Nr4.png|50px|link=]]'''Restart Both Devices:'''<br>Turn off both your smart wearable and phone, then turn them back on.<br> | |} | ||
{| | |||
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]] | |||
|| '''Check Bluetooth Settings:''' On your phone, verify that Bluetooth is turned on and that the smart wearable is in pairing mode. <br> | |||
|} | |||
{| | |||
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]] | |||
|| '''Forget and Re-pair:'''<br>If the devices were previously paired, but are now having trouble reconnecting, try "forgetting" the smart wearable from your phone's Bluetooth settings and then re-pairing them from scratch.<br> | |||
|} | |||
{| | |||
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]] | |||
|| '''Restart Both Devices:'''<br>Turn off both your smart wearable and phone, then turn them back on.<br> | |||
|} | |||
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