Line 101: |
Line 101: |
| ---- | | ---- |
| | | |
− | =TeltoCare= | + | =<p style="font-size:32px"><span style="color:#0054A6">TeltoCare</span></p>= |
− | ===Cannot see my data=== | + | ===<p style="font-size:32px"><span style="color:#0054A6">Cannot see my data</span></p>=== |
| If you do not see your measurement data reflected in the TeltoCare platform yet, you | | If you do not see your measurement data reflected in the TeltoCare platform yet, you |
| have the option to perform a '''Force sync''' connection within the TeltoHeart mobile | | have the option to perform a '''Force sync''' connection within the TeltoHeart mobile |
Line 112: |
Line 112: |
| to trigger the data transfer process and ensure the availability of your measurements in | | to trigger the data transfer process and ensure the availability of your measurements in |
| the TeltoCare platform. | | the TeltoCare platform. |
− | | + | {| style="width: 800px;height: 60px; text-align: left; border: 1px solid #0054A6; border-bottom: 1px solid #0054A6; border-left: 1px solid #0054A6;border-top: 1px solid #0054A6;border-right: 1px solid #0054A6;background: #E7F1FE; color: black; text-align: left; padding: 10px;" |
− | '''Data upload may take up to 15 minutes.''' | + | | style="width: 40px;height: 20px;padding: 10px;" | [[File:Note_icon.png|30 px|link=]] |
| + | || '''Please note:'''<br>Data upload may take up to 15 minutes. |
| + | |} |
| + | <br> |
| | | |
| [[Image:Teltoheart_dashboard.png|300px|center|link=]] | | [[Image:Teltoheart_dashboard.png|300px|center|link=]] |
| ---- | | ---- |
− | ===Incorrect ECG data=== | + | ===<p style="font-size:32px"><span style="color:#0054A6">Incorrect ECG data</span></p>=== |
− | 1. Ensure that you are taking the measurements correctly, please refer to following instructions: [[TeltoHeart_First_Start#Recording_an_ECG | Recording an ECG]]<br>
| + | {| |
− | 2. During an ECG measurement, stay calm and do not make any movement.<br>
| + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]] |
− | 3. Make sure electrodes are not dirty. Dirt, sweat, or other debris on the sensors can interfere with the ECG readings. Clean the sensors and the area around them regularly with a soft, dry cloth.<br>
| + | || Ensure that you are taking the measurements correctly, please refer to following instructions: [[TeltoHeart_First_Start#Recording_an_ECG | Recording an ECG]]<br> |
− | 4. Excessive hair on the wrist may hinder the performance of optical sensors. Ensure the skin beneath the device is free from obstructions for accurate readings. <br>
| + | |} |
− | 5. If you have higher melanin levels, it can sometimes affect the accuracy of certain types of sensors, including those used for ECG monitoring.<br>
| + | {| |
| + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]] |
| + | || During an ECG measurement, stay calm and do not make any movement.<br> |
| + | |} |
| + | {| |
| + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]] |
| + | || Make sure electrodes are not dirty. Dirt, sweat, or other debris on the sensors can interfere with the ECG readings. Clean the sensors and the area around them regularly with a soft, dry cloth.<br> |
| + | |} |
| + | {| |
| + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]] |
| + | || Excessive hair on the wrist may hinder the performance of optical sensors. Ensure the skin beneath the device is free from obstructions for accurate readings. <br> |
| + | |} |
| + | {| |
| + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr5 - Copy.png|50px|link=]] |
| + | || If you have higher melanin levels, it can sometimes affect the accuracy of certain types of sensors, including those used for ECG monitoring.<br> |
| + | |} |
| ---- | | ---- |
− | ===Forgot password for TeltoHeart mobile application or TeltoCare platform=== | + | ===<p style="font-size:32px"><span style="color:#0054A6">Forgot password for TeltoHeart mobile application or TeltoCare platform</span></p>=== |
| If you have forgotten the password for your TeltoHeart application or TeltoCare:<br> | | If you have forgotten the password for your TeltoHeart application or TeltoCare:<br> |
− | 1. '''Click on the Forgot Password option:''' On the login page of the application, look for the '''Forgot
| + | |
− | Password''' option and click on it.<br> | + | {| |
| + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]] |
| + | || '''Click on the Forgot Password option:''' On the login page of the application, look for the '''Forgot Password''' option and click on it.<br> |
| + | |} |
| | | |
| [[Image:Group_1777.png|300px|center|border|link=]] <br> | | [[Image:Group_1777.png|300px|center|border|link=]] <br> |
| | | |
− | 2. '''Enter your email address:''' You will be asked to enter the email address associated with your
| + | {| |
| + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]] |
| + | || '''Enter your email address:''' You will be asked to enter the email address associated with your |
| account. Enter the correct information and click on '''Reset my password'''.<br> | | account. Enter the correct information and click on '''Reset my password'''.<br> |
| + | |} |
| + | |
| | | |
| [[Image:TeltoHeart_PW.png|300px|center|link=]] <br> | | [[Image:TeltoHeart_PW.png|300px|center|link=]] <br> |
| | | |
− | 3. '''Follow the instructions:''' You will receive an email with a code to reset your password. Enter
| + | {| |
− | the password to the MyHealth application. <br> | + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]] |
| + | || '''Follow the instructions:''' You will receive an email with a code to reset your password. Enter the password to the MyHealth application. <br> |
| + | |} |
| | | |
| [[Image:Entercode.png|300px|center|link=]] <br> | | [[Image:Entercode.png|300px|center|link=]] <br> |
| | | |
− | 4. '''Create a new password:''' After following the instructions, you will be prompted to create a
| + | {| |
− | new password. Make sure to create a strong and secure password that you will remember | + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]] |
− | easily.<br> | + | || '''Create a new password:''' After following the instructions, you will be prompted to create a new password. Make sure to create a strong and secure password that you will remember easily.<br> |
| + | |} |
| + | |
| [[Image:Entercode1.png|300px|center|link=]] <br> | | [[Image:Entercode1.png|300px|center|link=]] <br> |
− | 5. '''Log in with your new password:''' Once you have created a new password, use it to log in to
| + | {| |
− | the TeltoHeart application or TeltoCare. <br> | + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr5 - Copy.png|50px|link=]] |
| + | || '''Log in with your new password:''' Once you have created a new password, use it to log in to the TeltoHeart application or TeltoCare. <br> |
| + | |} |
| ---- | | ---- |
− | ===No Atrial fibrillation data=== | + | ===<p style="font-size:32px"><span style="color:#0054A6">No Atrial fibrillation data</span></p>=== |
| | | |
| '''Check if atrial fibrillation feature is enabled in TeltoHeart smart wearable.''' <br> | | '''Check if atrial fibrillation feature is enabled in TeltoHeart smart wearable.''' <br> |
− | 1. On your TeltoHeart, tap side button to open up a menu and select AFib function. <br>
| + | {| |
| + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|100px|link=]] |
| + | || On your TeltoHeart, tap side button to open up a menu and select AFib function. <br> |
| + | |} |
| [[Image:TeltoHeart_menu.png|300px|center|link=]] <br> | | [[Image:TeltoHeart_menu.png|300px|center|link=]] <br> |
− | 2. Tap “Active” to activate atrial fibrillation function.<br>
| + | {| |
| + | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]] |
| + | ||Tap “Active” to activate atrial fibrillation function.<br> |
| + | |} |
| [[Image:TeltoHeart_afib_active.png|300px|center|link=]] <br> | | [[Image:TeltoHeart_afib_active.png|300px|center|link=]] <br> |