FAQ: Difference between revisions
→TeltoCare
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=TeltoCare= | =<p style="font-size:32px"><span style="color:#0054A6">TeltoCare</span></p>= | ||
===Cannot see my data=== | ===<p style="font-size:32px"><span style="color:#0054A6">Cannot see my data</span></p>=== | ||
If you do not see your measurement data reflected in the TeltoCare platform yet, you | If you do not see your measurement data reflected in the TeltoCare platform yet, you | ||
have the option to perform a '''Force sync''' connection within the TeltoHeart mobile | have the option to perform a '''Force sync''' connection within the TeltoHeart mobile | ||
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to trigger the data transfer process and ensure the availability of your measurements in | to trigger the data transfer process and ensure the availability of your measurements in | ||
the TeltoCare platform. | the TeltoCare platform. | ||
{| style="width: 800px;height: 60px; text-align: left; border: 1px solid #0054A6; border-bottom: 1px solid #0054A6; border-left: 1px solid #0054A6;border-top: 1px solid #0054A6;border-right: 1px solid #0054A6;background: #E7F1FE; color: black; text-align: left; padding: 10px;" | |||
'''Data upload may take up to 15 minutes. | | style="width: 40px;height: 20px;padding: 10px;" | [[File:Note_icon.png|30 px|link=]] | ||
|| '''Please note:'''<br>Data upload may take up to 15 minutes. | |||
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<br> | |||
[[Image:Teltoheart_dashboard.png|300px|center|link=]] | [[Image:Teltoheart_dashboard.png|300px|center|link=]] | ||
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===Incorrect ECG data=== | ===<p style="font-size:32px"><span style="color:#0054A6">Incorrect ECG data</span></p>=== | ||
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| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]] | |||
|| Ensure that you are taking the measurements correctly, please refer to following instructions: [[TeltoHeart_First_Start#Recording_an_ECG | Recording an ECG]]<br> | |||
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| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]] | |||
|| During an ECG measurement, stay calm and do not make any movement.<br> | |||
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| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]] | |||
|| Make sure electrodes are not dirty. Dirt, sweat, or other debris on the sensors can interfere with the ECG readings. Clean the sensors and the area around them regularly with a soft, dry cloth.<br> | |||
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| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]] | |||
|| Excessive hair on the wrist may hinder the performance of optical sensors. Ensure the skin beneath the device is free from obstructions for accurate readings. <br> | |||
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| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr5 - Copy.png|50px|link=]] | |||
|| If you have higher melanin levels, it can sometimes affect the accuracy of certain types of sensors, including those used for ECG monitoring.<br> | |||
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===Forgot password for TeltoHeart mobile application or TeltoCare platform=== | ===<p style="font-size:32px"><span style="color:#0054A6">Forgot password for TeltoHeart mobile application or TeltoCare platform</span></p>=== | ||
If you have forgotten the password for your TeltoHeart application or TeltoCare:<br> | If you have forgotten the password for your TeltoHeart application or TeltoCare:<br> | ||
Password''' option and click on it.<br> | {| | ||
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]] | |||
|| '''Click on the Forgot Password option:''' On the login page of the application, look for the '''Forgot Password''' option and click on it.<br> | |||
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[[Image:Group_1777.png|300px|center|border|link=]] <br> | [[Image:Group_1777.png|300px|center|border|link=]] <br> | ||
{| | |||
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]] | |||
|| '''Enter your email address:''' You will be asked to enter the email address associated with your | |||
account. Enter the correct information and click on '''Reset my password'''.<br> | account. Enter the correct information and click on '''Reset my password'''.<br> | ||
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[[Image:TeltoHeart_PW.png|300px|center|link=]] <br> | [[Image:TeltoHeart_PW.png|300px|center|link=]] <br> | ||
{| | |||
the password to the MyHealth application. <br> | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]] | ||
|| '''Follow the instructions:''' You will receive an email with a code to reset your password. Enter the password to the MyHealth application. <br> | |||
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[[Image:Entercode.png|300px|center|link=]] <br> | [[Image:Entercode.png|300px|center|link=]] <br> | ||
{| | |||
new password. Make sure to create a strong and secure password that you will remember | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]] | ||
easily.<br> | || '''Create a new password:''' After following the instructions, you will be prompted to create a new password. Make sure to create a strong and secure password that you will remember easily.<br> | ||
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[[Image:Entercode1.png|300px|center|link=]] <br> | [[Image:Entercode1.png|300px|center|link=]] <br> | ||
{| | |||
the TeltoHeart application or TeltoCare. <br> | | style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr5 - Copy.png|50px|link=]] | ||
|| '''Log in with your new password:''' Once you have created a new password, use it to log in to the TeltoHeart application or TeltoCare. <br> | |||
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===No Atrial fibrillation data=== | ===<p style="font-size:32px"><span style="color:#0054A6">No Atrial fibrillation data</span></p>=== | ||
'''Check if atrial fibrillation feature is enabled in TeltoHeart smart wearable.''' <br> | '''Check if atrial fibrillation feature is enabled in TeltoHeart smart wearable.''' <br> | ||
{| | |||
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|100px|link=]] | |||
|| On your TeltoHeart, tap side button to open up a menu and select AFib function. <br> | |||
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[[Image:TeltoHeart_menu.png|300px|center|link=]] <br> | [[Image:TeltoHeart_menu.png|300px|center|link=]] <br> | ||
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| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]] | |||
||Tap “Active” to activate atrial fibrillation function.<br> | |||
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[[Image:TeltoHeart_afib_active.png|300px|center|link=]] <br> | [[Image:TeltoHeart_afib_active.png|300px|center|link=]] <br> | ||