764
edits
Changes
no edit summary
If your TeltoHeart is not sending any data to the TeltoCare platform, here are some troubleshooting
If your TeltoHeart is not sending any data to the TeltoCare platform, here are some troubleshooting
steps to help you resolve the issue: <br>
steps to help you resolve the issue: <br>
1. '''TeltoHeart is not paired with MyHealth application:''' Make sure that your TeltoHeart is
1. '''TeltoHeart is not paired with TeltoHeart application:''' Make sure that your TeltoHeart is
properly paired with the MyHealth application on your phone. If it's not, follow the pairing
properly paired with the TeltoHeart application on your phone. If it's not, follow the pairing
instructions provided in [[TeltoHeart_First_Start#Start_using_TeltoHeart | How to pair TeltoHeart with MyHealth application]]<br>
instructions provided in [[TeltoHeart_First_Start#Start_using_TeltoHeart | How to pair TeltoHeart with TeltoHeart application]]<br>
2. '''Check the phone storage:''' If the phone storage is full, it may not be able to receive or process
2. '''Check the phone storage:''' If the phone storage is full, it may not be able to receive or process
data from TeltoHeart. Try deleting any unnecessary files or apps from your phone to free up
data from TeltoHeart. Try deleting any unnecessary files or apps from your phone to free up
1. '''Check the Bluetooth connection:''' Ensure that your phone's Bluetooth is turned on and
1. '''Check the Bluetooth connection:''' Ensure that your phone's Bluetooth is turned on and
TeltoHeart is connected to it. If it isn't, go to the settings on your phone and turn on Bluetooth. Then,
TeltoHeart is connected to it. If it isn't, go to the settings on your phone and turn on Bluetooth. Then,
try to reconnect your smart wearable by going to the MyHealth application and select to pair your
try to reconnect your smart wearable by going to the TeltoHeart application and select to pair your
TeltoHeart.<br>
TeltoHeart.<br>
2. '''Restart Teltoheart:''' Sometimes, restarting TeltoHeart can fix the issue. To do this, on the home
2. '''Restart Teltoheart:''' Sometimes, restarting TeltoHeart can fix the issue. To do this, on the home
button to restart the device.<br>
button to restart the device.<br>
3. '''Update the firmware:''' If your smart wearablehas outdated firmware, it may cause issues with
3. '''Update the firmware:''' If your smart wearablehas outdated firmware, it may cause issues with
the time and date display. Check for any available updates for TeltoHeart on MyHealth mobile
the time and date display. Check for any available updates for TeltoHeart on TeltoHeart mobile
application and install them as necessary.<br>
application and install them as necessary.<br>
===Paired device prior to registering/logging in===
===Paired device prior to registering/logging in===
If you have paired your TeltoHeart to your phone through Bluetooth settings instead of the MyHealth
If you have paired your TeltoHeart to your phone through Bluetooth settings instead of the TeltoHeart
application, you may run into a few issues, including poor functionality or even disconnection issues.
application, you may run into a few issues, including poor functionality or even disconnection issues.
Here are some troubleshooting steps to help you resolve this problem:
Here are some troubleshooting steps to help you resolve this problem:
1. '''Unpair TeltoHeart:''' First, unpair your smart wearable from your phone by going to the
1. '''Unpair TeltoHeart:''' First, unpair your smart wearable from your phone by going to the
Bluetooth settings on both devices and selecting Forget or Unpair.<br>
Bluetooth settings on both devices and selecting Forget or Unpair.<br>
3. '''Download the MyHealth application:''' If you haven't already, download the MyHealth
3. '''Download the TeltoHeart application:''' If you haven't already, download the TeltoHeart
application for your TeltoHeart from the app store. Once downloaded, login to your account
application for your TeltoHeart from the app store. Once downloaded, login to your account
and select Pair Device (follow the steps provided in [[TeltoHeart_First_Start#Start_using_TeltoHeart | How to pair TeltoHeart with MyHealth application]]).<br>
and select Pair Device (follow the steps provided in [[TeltoHeart_First_Start#Start_using_TeltoHeart | How to pair TeltoHeart with TeltoHeart application]]).<br>
2. '''Check for firmware updates:''' After pairing your smart wearable through the MyHealth
2. '''Check for firmware updates:''' After pairing your smart wearable through the TeltoHeart
application, check for any available firmware updates and install them as necessary.
application, check for any available firmware updates and install them as necessary.
