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| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
|| Delete the application and download it again from the app store.<br>
|| Delete the application and download it again from the app store.<br>
|}
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===<p style="font-size:32px"><span style="color:#0054A6">Cannot see my data</span></p>===
If you do not see your measurement data reflected in the TeltoCare platform yet, you
have the option to perform a '''Force sync''' connection within the TeltoHeart mobile
application. This feature allows you to manually initiate a data transfer and ensure that your
data is sent to the TeltoCare platform.
<br>
Although data is sent periodically, if there are any
delays or missing data, using the '''Force sync''' option in the TeltoHeart application enables you
to trigger the data transfer process and ensure the availability of your measurements in
the TeltoCare platform.
{| style="width: 800px;height: 60px; text-align: left; border: 1px solid #0054A6; border-bottom: 1px solid #0054A6; border-left: 1px solid #0054A6;border-top: 1px solid #0054A6;border-right: 1px solid #0054A6;background: #E7F1FE; color: black; text-align: left; padding: 10px;"
| style="width: 40px;height: 20px;padding: 10px;" | [[File:Note_icon.png|30 px|link=]]
|| '''Please note:'''<br>Data upload may take up to 15 minutes.
|}
<br>
[[Image:Teltoheart_dashboard.png|300px|center|link=]]
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===<p style="font-size:32px"><span style="color:#0054A6">Incorrect ECG data</span></p>===
{|
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]]
|| Ensure that you are taking the measurements correctly, please refer to following instructions: [[Recording_an_ECG | Recording an ECG]]<br>
|}
{|
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
|| During an ECG measurement, stay calm and do not make any movement.<br>
|}
{|
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]]
|| Make sure electrodes are not dirty. Dirt, sweat, or other debris on the sensors can interfere with the ECG readings. Clean the sensors and the area around them regularly with a soft, dry cloth.<br>
|}
{|
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]]
|| Excessive hair on the wrist or abdomen area may hinder the performance of optical sensors. Ensure the skin beneath the device is free from obstructions for accurate readings. <br>
|}
{|
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr5 - Copy.png|50px|link=]]
|| If you have higher melanin levels, it can sometimes affect the accuracy of certain types of sensors, including those used for ECG monitoring.<br>
|}
|}
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===<p style="font-size:32px"><span style="color:#0054A6">Forgot password for TeltoHeart mobile application or TeltoCare platform</span></p>===
<p style="font-size:16px"><span style="color:#000000"><b>If you have forgotten the password for your TeltoHeart application or TeltoCare:</b></span></p><br>
{|
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]]
|| '''Click on the Forgot Password option:''' On the login page of the application, look for the '''Forgot Password''' option and click on it.<br>
|}
[[Image:TeltoHeart_app_login.png|300px|center|border|link=]] <br>
{|
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
|| '''Enter your email address:''' You will be asked to enter the email address associated with your account. Enter the correct information and click on '''Reset my password'''.<br>
|}
[[Image:TeltoHeart_PW.png|300px|center|link=]] <br>
{|
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]]
|| '''Follow the instructions:''' You will receive an email with a code to reset your password. Enter the password to the MyHealth application. <br>
|}
[[Image:Entercode.png|300px|center|link=]] <br>
{|
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]]
|| '''Create a new password:''' After following the instructions, you will be prompted to create a new password. Make sure to create a strong and secure password that you will remember easily.<br>
|}
[[Image:Entercode1.png|300px|center|link=]] <br>
{|
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr5 - Copy.png|50px|link=]]
|| '''Log in with your new password:''' Once you have created a new password, use it to log in to the TeltoHeart application or TeltoCare. <br>
|}
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===<p style="font-size:32px"><span style="color:#0054A6">No Atrial fibrillation data</span></p>===
'''Check if atrial fibrillation feature is enabled in TeltoHeart smart wearable.''' <br>
{|
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|100px|link=]]
|| On your TeltoHeart, tap side button to open up a menu and select AFib function. <br>
|}
[[Image:TeltoHeart_menu.png|300px|center|link=]] <br>
{|
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
||Tap “Active” to activate atrial fibrillation function.<br>
|}
[[Image:TeltoHeart_afib_active.png|300px|center|link=]] <br>
=<p style="font-size:40px"><span style="color:#0054A6"><b>TeltoCare</b></span></p>=
=<p style="font-size:40px"><span style="color:#0054A6"><b>TeltoCare</b></span></p>=
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[[Category:Main Page]]
[[Category:Main Page]]