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5. Log in with your new password: Once you have created a new password, use it to log in to
5. Log in with your new password: Once you have created a new password, use it to log in to
the MyHealth application or TeltoCare. <br>
the MyHealth application or TeltoCare. <br>
===Connection lost===
If TeltoHeart is displaying a '''Failed to pair''' message on the screen, it means that the smart wearable is
currently out of range from the Bluetooth signal of your phone.<br>
[[Image:failedtopair.png|150px|center|link=]] <br>
To resolve this issue, you will need to move your phone closer to the smart wearable or bring it
closer to your phone until the devices are within Bluetooth range. <br>
===Heart Rate signal missing===
If the heart rate sensor on your TeltoHeart has difficulty detecting your Heart Rate “–“ appears. <br>
[[Image:failedtopair.png|150px|center|link=]] <br>
In case your smart wearable fails to detect a heart-rate signal, follow these steps to troubleshoot the
issue:<br>
1. Check if your smart wearable is being worn correctly on your wrist.<br>
2. Try tightening or loosening the band to ensure a proper fit. After adjusting the band, check the
smart wearable to see if the heart-rate signal has been detected.<br>
3. Ensure that the LED contacts of TeltoHeart are free from dirt or debris. If the issue persists, try
resetting TeltoHeart or consult the user manual for further troubleshooting steps.<br>