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=<p style="font-size:40px"><span style="color:#0054A6"><b>TeltoHeart</b></span></p>=
[[Category:TeltoHeart]]


===<p style="font-size:32px"><span style="color:#0054A6">Device Power & Charging Issues</span></p>===
<div style="max-width:960px;margin:0 auto;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,sans-serif;">


====<p style="font-size:32px"><span style="color:#0054A6">TeltoHeart is not turning on</span></p>====
<!-- ═══ PAGE TITLE ═══ -->
{|
<div style="text-align:center;padding:32px 0 24px;">
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]]
<div style="font-size:2.2rem;font-weight:700;color:#0054A6;margin-bottom:6px;">TeltoHeart</div>
|| '''If your TeltoHeart has recently been turned off and you are having trouble turning it back on:'''<br>
<div style="color:#667085;font-size:1rem;">Frequently Asked Questions & Troubleshooting</div>
Wait for at least one minute: If it has been turned off recently, it may need some time to fully power down. Wait for at least one minute before attempting to turn it back on.<br>
</div>
 
<!-- ═══════════════════════════════════
    SECTION: POWER & CHARGING
════════════════════════════════════ -->
<div style="background:#0054A6;color:#fff;font-size:1rem;font-weight:700;padding:10px 20px;border-radius:10px 10px 0 0;margin-top:8px;">⚡ Device Power &amp; Charging Issues</div>
<div style="border:1px solid #e4e7ec;border-top:none;border-radius:0 0 10px 10px;margin-bottom:24px;overflow:hidden;">
 
<!-- subsection header -->
<div style="background:#f0f5ff;border-bottom:1px solid #e4e7ec;padding:10px 20px;font-weight:700;color:#0054A6;font-size:0.95rem;">TeltoHeart is not turning on</div>
<div style="padding:16px 20px;">
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr1.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|'''If your TeltoHeart has recently been turned off and you are having trouble turning it back on:'''<br>Wait at least one minute before attempting to turn it back on, as it may need time to fully power down.
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
|| '''Power on:''' <br>
{|style="border:none;background:none;width:100%;"
'''a)''' Hold the side button for at least 10 seconds to power on the device.<br>
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr2.png|36px|link=]]
'''b)''' Put TeltoHeart on the charging dock.
|style="padding:10px;vertical-align:top;"|'''Power on:'''<br>'''a)''' Hold the side button for at least 13 seconds.<br>'''OR <br> b)''' Place TeltoHeart on the charging dock.
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
|| '''Charge the smart wearable:''' <br>Ensure that TeltoHeart is charged. Connect TeltoHeart to the charging dock and make sure that it is charging. If it is not charging, try a different charging cable or adapter.<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr3.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|'''Charge the device:'''<br>Ensure TeltoHeart is charged. Connect it to the charging dock and verify it is charging. If not, try a different cable or adapter.
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
|| '''Check the charging connections:''' <br>Ensure that the charging contacts on TeltoHeart and the charging dock are clean and free of any debris or corrosion. If they are dirty, gently clean them with a soft, dry cloth.<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr4.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|'''Check charging connections:'''<br>Ensure charging contacts on TeltoHeart and the dock are clean and free of debris. Gently clean with a soft, dry cloth if needed.
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr5 - Copy.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
|| '''Check the button:''' <br>Make sure the button on the side of TeltoHeart is not stuck. Press the button gently a few times to see if it is functioning properly.<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr5 - Copy.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|'''Check the button:'''<br>Make sure the side button is not stuck. Press it gently a few times to verify it functions properly.
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr6.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;">
|| '''Contact customer support:''' <br>If none of the above troubleshooting steps work, contact the customer support for further assistance.
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr6.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|'''Contact customer support:'''<br>If none of the above steps work, contact customer support for further assistance.
|}
|}
</div>
</div>


'''How to turn on TeltoHeart?'''
<!-- FAQ rows -->
{|
<div style="border-top:1px solid #e4e7ec;">
| style="width: 40px;height: 20px;padding: 10px;" |
<div style="padding:14px 20px;border-bottom:1px solid #f0f0f0;">
|| '''Turn on TeltoHeart:''' <br>
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">How to turn on TeltoHeart?</div>
Hold the button for at least 10 seconds or place it on the charging adapter.
<div style="color:#374151;font-size:0.9rem;">Hold the button for at least 13 seconds, or place it on the charging adapter.</div>
|}
</div>
<div style="padding:14px 20px;">
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">Why does the battery drain quickly?</div>
<div style="color:#374151;font-size:0.9rem;">Battery life depends on ECG recording frequency, how often data is transferred to the mobile app, screen brightness, and how frequently the screen is activated.</div>
</div>
</div>


'''Why does the battery drain quickly?'''
</div>
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| This depends on how often the user performs ECGs, how often data is transferred to the mobile app, the screen brightness, and how often it is turned on.
|}


----


===<p style="font-size:32px"><span style="color:#0054A6">Connectivity, Pairing & Bluetooth Issues</span></p>===
<!-- ═══════════════════════════════════
    SECTION: CONNECTIVITY & BLUETOOTH
════════════════════════════════════ -->
<div style="background:#0054A6;color:#fff;font-size:1rem;font-weight:700;padding:10px 20px;border-radius:10px 10px 0 0;margin-top:8px;">📶 Connectivity, Pairing &amp; Bluetooth Issues</div>
<div style="border:1px solid #e4e7ec;border-top:none;border-radius:0 0 10px 10px;margin-bottom:24px;overflow:hidden;">


====<p style="font-size:32px"><span style="color:#0054A6">Failed to pair the device</span></p>====
<div style="background:#f0f5ff;border-bottom:1px solid #e4e7ec;padding:10px 20px;font-weight:700;color:#0054A6;font-size:0.95rem;">Failed to pair the device</div>
<p style="font-size:15px"><span style="color:#000000">'''If your smart wearable and phone fail to pair, preventing you from accessing features, follow these steps:'''</span></p>
<div style="padding:4px 20px 16px;">
{|
<div style="color:#374151;font-size:0.9rem;padding:12px 0 8px;">If your device and phone fail to pair, follow these steps:</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
|| '''Check compatibility:'''<br>Ensure that TeltoHeart and TeltoHeart mobile application are paired with iOS 14 or later / Android 10 or later.<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr1.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|'''Check compatibility:'''<br>Ensure the TeltoHeart app is used with iOS 14 or later / Android 10 or later.
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
|| '''Check Bluetooth Settings:''' On your phone, verify that Bluetooth is turned on and that the smart wearable is in pairing mode. <br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr2.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|'''Check Bluetooth settings:'''<br>Verify Bluetooth is turned on and the device is in pairing mode.
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
|| '''Forget and Re-pair:'''<br>If the devices were previously paired, but are now having trouble reconnecting, try "forgetting" the smart wearable from your phone's Bluetooth settings and then re-pairing them from scratch.<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr3.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|'''Forget and re-pair:'''<br>If previously paired, forget the device from your phone's Bluetooth settings and re-pair from scratch.
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;">
|| '''Restart Both Devices:'''<br>Turn off both your smart wearable and phone, then turn them back on.<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr4.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|'''Restart both devices:'''<br>Turn off both your device and phone, then turn them back on.
|}
|}
</div>
</div>


====<p style="font-size:32px"><span style="color:#0054A6">Paired device prior to registering/logging in</span></p>====
<div style="background:#f0f5ff;border-top:1px solid #e4e7ec;border-bottom:1px solid #e4e7ec;padding:10px 20px;font-weight:700;color:#0054A6;font-size:0.95rem;">Paired device prior to registering / logging in</div>
<p style="font-size:15px"><span style="color:#000000"><b>If you have paired your TeltoHeart to your phone through Bluetooth settings instead of the TeltoHeart application, you may run into a few issues, including poor functionality or even disconnection issues. Here are some troubleshooting steps to help you resolve this problem:</b></span></p>
<div style="padding:4px 20px 16px;">
{|
<div style="color:#374151;font-size:0.9rem;padding:12px 0 8px;">If you paired via phone Bluetooth settings instead of the TeltoHeart app, follow these steps:</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
|| '''Unpair TeltoHeart:'''<br>First, unpair your smart wearable from your phone by going to the Bluetooth settings on both devices and selecting Forget or Unpair.<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr1.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|'''Unpair TeltoHeart:'''<br>Go to Bluetooth settings on both devices and select Forget / Unpair.
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
|| '''Download the TeltoHeart application:'''<br> If you haven't already, download the TeltoHeart application for your TeltoHeart from the app store. Once downloaded, login to your account and select '''Pair Device''' (follow the steps provided in [[How_to_Pair_TeltoHeart_with_TeltoHeart_mobile_application | How to pair TeltoHeart with TeltoHeart application]]).<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr2.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|'''Download the TeltoHeart application:'''<br>Log in, select '''Pair Device''' and follow the steps in [[How_to_Pair_TeltoHeart_with_TeltoHeart_mobile_application|How to pair TeltoHeart with TeltoHeart application]].
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;">
|| '''Check for firmware updates:'''<br>After pairing your smart wearable through the TeltoHeart application, check for any available firmware updates and install them as necessary.<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr3.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|'''Check for firmware updates:'''<br>After pairing through the app, check for and install any available firmware updates.
|}
|}
</div>
</div>


'''TeltoHeart application cannot find a firmware update.'''
<div style="border-top:1px solid #e4e7ec;">
{|
<div style="padding:14px 20px;border-bottom:1px solid #f0f0f0;">
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]]
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">TeltoHeart application cannot find a firmware update</div>
|| Try to log out and log in to the application. <br>
<div style="color:#374151;font-size:0.9rem;">
|}
* Try logging out and back in to the application.<br>
{|
* Delete the application and re-download it from the app store.
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
</div>
|| Delete the application and download it again from the app store.<br>
</div>
|}
</div>
 
</div>


----


===<p style="font-size:32px"><span style="color:#0054A6">Data Sync & Visibility Issues</span></p>===
<!-- ═══════════════════════════════════
    SECTION: DATA SYNC
════════════════════════════════════ -->
<div style="background:#0054A6;color:#fff;font-size:1rem;font-weight:700;padding:10px 20px;border-radius:10px 10px 0 0;margin-top:8px;">🔄 Data Sync &amp; Visibility Issues</div>
<div style="border:1px solid #e4e7ec;border-top:none;border-radius:0 0 10px 10px;margin-bottom:24px;overflow:hidden;">


'''Why are there no data on the TeltoCare platform?'''
<div style="padding:14px 20px;border-bottom:1px solid #f0f0f0;">
{|
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">Why are there no data on the TeltoCare platform?</div>
| style="width: 40px;height: 20px;padding: 10px;" |
<div style="color:#374151;font-size:0.9rem;">Ensure the device and mobile phone are connected via Bluetooth, then press '''SYNC NOW''' in the TeltoHeart app. Data also syncs automatically in the background at least once per hour when Bluetooth is connected.</div>
|| To transfer data from the smart wearable to TeltoCare, ensure the smart wearable and mobile device are connected via Bluetooth and press the '''SYNC NOW''' button in the TeltoHeart app. This way, all data in the smart wearable will be transferred immediately. This process also occurs in the background at least once an hour when a Bluetooth connection is present.
</div>
|}


'''TeltoHeart is not sending data'''
<div style="background:#f0f5ff;border-bottom:1px solid #e4e7ec;padding:10px 20px;font-weight:700;color:#0054A6;font-size:0.95rem;">TeltoHeart is not sending data</div>
<p style="font-size:15px"><span style="color:#000000"><b>If your TeltoHeart is not sending any data to the TeltoCare platform, here are some troubleshooting steps to help you resolve the issue:</b></span></p><br>
<div style="padding:4px 20px 16px;">
{|
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]]
{|style="border:none;background:none;width:100%;"
|| '''TeltoHeart is not paired with TeltoHeart application:'''<br>Make sure that your TeltoHeart is properly paired with the TeltoHeart application on your phone. If it's not, follow the pairing instructions provided in [[How_to_Pair_TeltoHeart_with_TeltoHeart_mobile_application | How to pair TeltoHeart with TeltoHeart application]]<br>
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr1.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|'''Check pairing:'''<br>Ensure TeltoHeart is properly paired with the app. If not, follow [[How_to_Pair_TeltoHeart_with_TeltoHeart_mobile_application|How to pair TeltoHeart with TeltoHeart application]].
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
|| '''Check the phone storage:'''<br>If the phone storage is full, it may not be able to receive or process data from TeltoHeart. Try deleting any unnecessary files or apps from your phone to free up some space.<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr2.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|'''Check phone storage:'''<br>If phone storage is full, it may not process incoming data. Delete unnecessary files or apps to free up space.
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;">
|| '''Contact customer support:'''<br>If none of the above troubleshooting steps work, you may need to contact the TeltoCare customer support team for further assistance.
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr3.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|'''Contact customer support:'''<br>If none of the above steps work, contact the TeltoCare customer support team.
|}
|}
</div>
</div>
<div style="border-top:1px solid #e4e7ec;padding:14px 20px;border-bottom:1px solid #f0f0f0;">
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">Cannot see my data</div>
<div style="color:#374151;font-size:0.9rem;">Use '''SYNC NOW''' in the TeltoHeart app to manually trigger a data transfer to TeltoCare. Although data syncs periodically, this option ensures immediate availability of your measurements.</div>
</div>


'''Cannot see my data'''
<!-- Note box -->
If you do not see your measurement data reflected in the TeltoCare platform yet, you have the option to perform a '''SYNC NOW''' connection within the TeltoHeart mobile application. This feature allows you to manually initiate a data transfer and ensure that your data is sent to the TeltoCare platform.<br>
<div style="margin:0 20px 16px;">
Although data is sent periodically, if there are any delays or missing data, using the '''SYNC NOW''' option in the TeltoHeart application enables you to trigger the data transfer process and ensure the availability of your measurements in the TeltoCare platform.
<div style="background:#E7F1FE;border:1px solid #0054A6;border-radius:8px;padding:12px 16px;display:flex;align-items:flex-start;gap:10px;margin-top:14px;">
{| style="width: 800px;height: 60px; text-align: left; border: 1px solid #0054A6; border-bottom: 1px solid #0054A6; border-left: 1px solid #0054A6;border-top: 1px solid #0054A6;border-right: 1px solid #0054A6;background: #E7F1FE; color: black; text-align: left; padding: 10px;"
{|style="border:none;background:none;width:100%;"
| style="width: 40px;height: 20px;padding: 10px;" | [[File:Note_icon.png|30 px|link=]]
|style="width:40px;vertical-align:top;padding-top:2px;"|[[File:Note_icon.png|28px|link=]]
|| '''Please note:'''<br>Data upload may take up to 15 minutes.
|style="vertical-align:top;"|'''Please note:''' Data upload may take up to 15 minutes.
|}
<br>
[[File:Group70665.png|center|300x300px]]
'''Where can I see the data?'''
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| Smart wearable displays: minimum, maximum, and current heart rate values, and the time of the last suspected atrial fibrillation episode. In TeltoCare, you can see these and additional data such as ECG, atrial fibrillation burden (AFib Burden), and more.
|}
|}
</div>
</div>
[[File:Group70665.png|center|280px]]
<div style="padding:14px 20px;border-top:1px solid #e4e7ec;">
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">Where can I see the data?</div>
<div style="color:#374151;font-size:0.9rem;">The device displays minimum, maximum, and current heart rate values, plus the time of the last suspected AFib episode. In TeltoCare you can also view ECG recordings, AFib burden, and more.</div>
</div>
</div>


----


===<p style="font-size:32px"><span style="color:#0054A6">Heart Rate & Wrist Detection Issues</span></p>===
<!-- ═══════════════════════════════════
    SECTION: HEART RATE & WRIST
════════════════════════════════════ -->
<div style="background:#0054A6;color:#fff;font-size:1rem;font-weight:700;padding:10px 20px;border-radius:10px 10px 0 0;margin-top:8px;">❤️ Heart Rate &amp; Wrist Detection Issues</div>
<div style="border:1px solid #e4e7ec;border-top:none;border-radius:0 0 10px 10px;margin-bottom:24px;overflow:hidden;">


====<p style="font-size:32px"><span style="color:#0054A6">Heart Rate signal missing</span></p>====
<div style="background:#f0f5ff;border-bottom:1px solid #e4e7ec;padding:10px 20px;font-weight:700;color:#0054A6;font-size:0.95rem;">Heart Rate signal missing</div>
<p style="font-size:15px"><span style="color:#000000"><b>If the heart rate sensor on your TeltoHeart has difficulty detecting your Heart Rate “–“ appears.</b></span></p>
<div style="padding:12px 20px 4px;">
[[Image:TeltoHeart_main_screen.png|200px|center|link=]] <br>
<div style="color:#374151;font-size:0.9rem;margin-bottom:12px;">If the sensor has difficulty detecting heart rate, "–" appears on screen. TeltoHeart prioritizes resting measurements to minimize motion artifacts and provide reliable data.</div>
'''In case your smart wearable fails to detect a heart-rate signal, follow these steps to troubleshoot the issue:'''<br>
[[Image:TeltoHeart_main_screen.png|180px|center|link=]]
TeltoHeart prioritizes measuring heart rate at rest due to challenges with accuracy during movement.
<div style="color:#374151;font-size:0.9rem;margin:12px 0 8px;">Follow these steps to troubleshoot:</div>
This approach helps overcome potential inaccuracies caused by motion artifacts and changes in blood
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
flow. By focusing on obtaining baseline measurements during periods of rest, TeltoHeart aims to
{|style="border:none;background:none;width:100%;"
provide more reliable data for healthcare assessments, minimizing the impact of movement on
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr1.png|36px|link=]]
accuracy.
|style="padding:10px;vertical-align:top;"|Check that TeltoHeart is worn correctly: [[How_to_wear_TeltoHeart|How to wear TeltoHeart]]
{|
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]]
|| Check if your smart wearable is being worn correctly on your wrist. Click on the link to instructions: [[How_to_wear_TeltoHeart | How to wear TeltoHeart]] <br>
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
|| Try tightening or loosening the band to ensure a proper fit. After adjusting the band, check the smart wearable to see if the heart-rate signal has been detected.<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr2.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|Try tightening or loosening the band for a proper fit and re-check for signal.
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
|| Ensure that the LED contacts of TeltoHeart are free from dirt or debris. If the issue persists, try resetting TeltoHeart or consult the user manual for further troubleshooting steps. Click on the link to instructions: [[How_to_power_off_or_restart_TeltoHeart | How to power off or restart Teltoheart]]<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr3.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|Ensure LED contacts are free from dirt. If the issue persists, restart TeltoHeart: [[How_to_power_off_or_restart_TeltoHeart|How to power off or restart TeltoHeart]]
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:12px;">
|| Make sure that there has been no movement.
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr4.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|Make sure there is no movement during measurement.
|}
|}
</div>
</div>


====<p style="font-size:32px"><span style="color:#0054A6">Failure to detect wrist</span></p>====
<div style="background:#f0f5ff;border-top:1px solid #e4e7ec;border-bottom:1px solid #e4e7ec;padding:10px 20px;font-weight:700;color:#0054A6;font-size:0.95rem;">Failure to detect wrist</div>
<p style="font-size:15px"><span style="color:#000000"><b>TeltoHeart detects the wrist using light-based sensors (photoplethysmography), which measure blood volume changes beneath the skin by emitting and detecting light. Additionally, electrode leads in direct contact with the skin detect electrical signals generated by the heart, confirming the presence of the wrist. To ensure proper wrist detection:</b></span></p>
<div style="padding:4px 20px 16px;">
{|
<div style="color:#374151;font-size:0.9rem;padding:12px 0 8px;">TeltoHeart uses light-based sensors (PPG) and electrode leads to detect wrist presence. To ensure proper detection:</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
|| '''Ensure Secure Fit:'''<br>Properly secure TeltoHeart around the lower arm, just above the wrist bone, as illustrated in the user manual. A snug fit enhances the efficiency of both sensor types.<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr1.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|'''Ensure secure fit:'''<br>Secure TeltoHeart just above the wrist bone as illustrated in the user manual.
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
|| '''Check for Hairiness:'''<br>Excessive hair on the wrist may hinder the performance of optical sensors. Ensure the skin beneath the device is free from obstructions for accurate readings.<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr2.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|'''Check for hair:'''<br>Excessive wrist hair may hinder optical sensors. Ensure skin beneath the device is unobstructed.
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
|| '''Assess Skin Contact:'''<br>Anything obstructing direct skin contact, such as clothing or accessories, can impact sensor functionality. Confirm unobstructed contact for optimal wrist detection.<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr3.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|'''Assess skin contact:'''<br>Remove anything obstructing direct skin contact, such as clothing or accessories.
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;">
|| '''Verify Device Positioning:'''<br>Wear the device approximately 1 cm above your wrist bone. Incorrect positioning may disrupt the alignment of sensors with the skin, affecting the accuracy of detection.<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr4.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|'''Verify positioning:'''<br>Wear the device approximately 1 cm above the wrist bone for proper sensor alignment.
|}
|}
</div>
</div>


'''How to set the heart rate frequency?'''
<div style="border-top:1px solid #e4e7ec;padding:14px 20px;">
{|
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">How to set heart rate frequency?</div>
| style="width: 40px;height: 20px;padding: 10px;" |
<div style="color:#374151;font-size:0.9rem;">The heart rate is displayed on the main screen and in the "Heart rate" app.</div>
|| The heart rate is displayed on the main screen and in the "Heart rate" app.
</div>
|}
 
</div>


----


===<p style="font-size:32px"><span style="color:#0054A6">ECG Related Issues</span></p>===
<!-- ═══════════════════════════════════
    SECTION: ECG
════════════════════════════════════ -->
<div style="background:#0054A6;color:#fff;font-size:1rem;font-weight:700;padding:10px 20px;border-radius:10px 10px 0 0;margin-top:8px;">📈 ECG Related Issues</div>
<div style="border:1px solid #e4e7ec;border-top:none;border-radius:0 0 10px 10px;margin-bottom:24px;overflow:hidden;">


'''Why is the ECG signal of poor quality and difficult to interpret?'''
<div style="padding:14px 20px;border-bottom:1px solid #f0f0f0;">
{|
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">Why is the ECG signal of poor quality?</div>
| style="width: 40px;height: 20px;padding: 10px;" |
<div style="color:#374151;font-size:0.9rem;">During recording, stay still and ensure maximum contact between skin and electrodes. Apply enough pressure to keep muscles relaxed during measurement.</div>
|| During recording, try to stay still and ensure good contact between the skin and electrodes. The contact area between the skin and electrodes should be as large as possible. The pressure should be such that the muscles are relaxed during measurement.
</div>
|}


'''Why did the ECG recording stop by itself?'''
<div style="padding:14px 20px;border-bottom:1px solid #f0f0f0;">
{|
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">Why did the ECG recording stop by itself?</div>
| style="width: 40px;height: 20px;padding: 10px;" |
<div style="color:#374151;font-size:0.9rem;">The screen may have been activated by accidental touch. To prevent this, disable screen wake-up on lifting and on touch by swiping up on the main screen and opening the screen settings menu.</div>
|| The screen may activate due to accidental touch. For unwanted recordings, we suggest disabling screen wake-up on lifting and screen wake-up on touch. This can be done by swiping up on the main screen and opening the screen settings menu.
</div>
|}


'''Incorrect ECG data'''
<div style="background:#f0f5ff;border-top:1px solid #e4e7ec;border-bottom:1px solid #e4e7ec;padding:10px 20px;font-weight:700;color:#0054A6;font-size:0.95rem;">Incorrect ECG data</div>
{|
<div style="padding:4px 20px 16px;">
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-top:8px;margin-bottom:4px;">
|| Ensure that you are taking the measurements correctly, please refer to following instructions: [[Recording_an_ECG | Recording an ECG]]<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr1.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|Ensure measurements are taken correctly: [[Recording_an_ECG|Recording an ECG]]
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
|| During an ECG measurement, stay calm and do not make any movement.<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr2.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|Stay calm and avoid any movement during ECG measurement.
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
|| Make sure electrodes are not dirty. Dirt, sweat, or other debris on the sensors can interfere with the ECG readings. Clean the sensors and the area around them regularly with a soft, dry cloth.<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr3.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|Keep electrodes clean. Dirt, sweat, or debris can interfere with readings. Clean sensors with a soft, dry cloth regularly.
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
|| Excessive hair on the wrist or abdomen area may hinder the performance of optical sensors. Ensure the skin beneath the device is free from obstructions for accurate readings. <br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr4.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|Excessive hair on the wrist or abdomen may hinder optical sensors. Ensure skin beneath the device is unobstructed.
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr5 - Copy.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;">
|| If you have higher melanin levels, it can sometimes affect the accuracy of certain types of sensors, including those used for ECG monitoring.<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr5 - Copy.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|Higher melanin levels can sometimes affect certain sensor types used in ECG monitoring.
|}
|}
</div>
</div>
<div style="border-top:1px solid #e4e7ec;padding:14px 20px;">
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">Does the device automatically record ECG?</div>
<div style="color:#374151;font-size:0.9rem;">No. ECG recording only starts when the user selects "Record ECG" or "Start ECG" on screen.</div>
</div>


'''Does the bracelet automatically record ECG?'''
</div>
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| No. ECG recording can only start when the user selects "Record ECG" or "Start ECG" on the screen.
|}


----


===<p style="font-size:32px"><span style="color:#0054A6">AFib Related Issues</span></p>===
<!-- ═══════════════════════════════════
    SECTION: AFIB
════════════════════════════════════ -->
<div style="background:#0054A6;color:#fff;font-size:1rem;font-weight:700;padding:10px 20px;border-radius:10px 10px 0 0;margin-top:8px;">💓 AFib Related Issues</div>
<div style="border:1px solid #e4e7ec;border-top:none;border-radius:0 0 10px 10px;margin-bottom:24px;overflow:hidden;">


'''What to do if it shows an AFIB message?'''
<div style="padding:14px 20px;border-bottom:1px solid #f0f0f0;">
{|
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">What to do if it shows an AFib message?</div>
| style="width: 40px;height: 20px;padding: 10px;" |
<div style="color:#374151;font-size:0.9rem;">If you receive a suspected atrial fibrillation notification, record an ECG and consult a medical professional.</div>
|| If you receive a notification about suspected atrial fibrillation, you should register an ECG and consult a medical professional.
</div>
|}


'''How does the bracelet notify about AFIB?'''
<div style="padding:14px 20px;border-bottom:1px solid #f0f0f0;">
{|
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">How does the device notify about AFib?</div>
| style="width: 40px;height: 20px;padding: 10px;" |
<div style="color:#374151;font-size:0.9rem;">If atrial fibrillation is suspected, TeltoHeart vibrates and displays a notification suggesting to take an ECG.</div>
|| If atrial fibrillation is suspected, the smart wearable vibrates and displays a notification suggesting to take an electrocardiogram.
</div>
|}


'''No Atrial fibrillation data'''
<div style="background:#f0f5ff;border-top:1px solid #e4e7ec;border-bottom:1px solid #e4e7ec;padding:10px 20px;font-weight:700;color:#0054A6;font-size:0.95rem;">No Atrial Fibrillation data — check if AFib is enabled</div>
'''Check if atrial fibrillation feature is enabled in TeltoHeart smart wearable.''' <br>
<div style="padding:4px 20px 16px;">
{|
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-top:8px;margin-bottom:4px;">
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|100px|link=]]
{|style="border:none;background:none;width:100%;"
|| On your TeltoHeart, tap side button to open up a menu and select AFib function. <br>
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr1.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|Tap the side button to open the menu and select the AFib function.
|}
|}
[[Image:TeltoHeart_menu.png|300px|center|link=]] <br>
</div>
{|
[[Image:TeltoHeart_menu.png|260px|center|link=]]
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
||Tap “Active” to activate atrial fibrillation function.<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr2.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|Tap "Active" to activate atrial fibrillation monitoring.
|}
|}
[[Image:TeltoHeart_afib_active.png|300px|center|link=]] <br>
</div>
[[Image:TeltoHeart_afib_active.png|260px|center|link=]]
</div>
 
<div style="border-top:1px solid #e4e7ec;padding:14px 20px;">
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">How to set notifications?</div>
<div style="color:#374151;font-size:0.9rem;">To toggle AFib monitoring: press the button → open "AF" → change "Active" status.<br>To toggle high/low HR alerts: press the button → "Settings" → "Heart rate notifications" → change "Alert" status.</div>
</div>


'''How to set notifications?'''
</div>
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| To enable or disable atrial fibrillation monitoring and notifications, press the button on the main screen, open the "AF" section, and change the "Active" status. To enable or disable high and low HR monitoring and notifications, press the button on the main screen, select "Settings" in the menu that appears, then "Heart rate notifications" and change the "Alert" status to the desired one.
|}


----


===<p style="font-size:32px"><span style="color:#0054A6">Time, Language & General Device Settings</span></p>===
<!-- ═══════════════════════════════════
    SECTION: TIME, LANGUAGE, SETTINGS
════════════════════════════════════ -->
<div style="background:#0054A6;color:#fff;font-size:1rem;font-weight:700;padding:10px 20px;border-radius:10px 10px 0 0;margin-top:8px;">🌐 Time, Language &amp; General Settings</div>
<div style="border:1px solid #e4e7ec;border-top:none;border-radius:0 0 10px 10px;margin-bottom:24px;overflow:hidden;">


====<p style="font-size:32px"><span style="color:#0054A6">Incorrect time or date</span></p>====
<div style="background:#f0f5ff;border-bottom:1px solid #e4e7ec;padding:10px 20px;font-weight:700;color:#0054A6;font-size:0.95rem;">Incorrect time or date</div>
<p style="font-size:15px"><span style="color:#000000"><b>If TeltoHeart is showing incorrect time or date, it could be due to a few different reasons. One common cause of this issue is that TeltoHeart is not properly paired with your phone or has lost its connection to the phone. Here are a few steps to help you fix this problem:</b></span></p>
<div style="padding:4px 20px 16px;">
<br>
<div style="color:#374151;font-size:0.9rem;padding:12px 0 8px;">This is usually caused by a lost connection to the phone. Follow these steps:</div>
{|
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]]
{|style="border:none;background:none;width:100%;"
|| '''Synchronize time:'''
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr1.png|36px|link=]]
If you have changed time zones while traveling, use the TeltoHeart mobile application to tap '''SYNC NOW''' and update the time.
|style="padding:10px;vertical-align:top;"|'''Synchronize time:'''<br>If you changed time zones, tap '''SYNC NOW''' in the TeltoHeart mobile app to update the time.
<br>
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
|| '''Check the Bluetooth connection:'''<br>Ensure that your phone's Bluetooth is turned on and TeltoHeart is connected to it. If it isn't, go to the settings on your phone and turn on Bluetooth. Then, try to reconnect your smart wearable by going to the TeltoHeart application and select to pair your TeltoHeart.<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr2.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|'''Check Bluetooth connection:'''<br>Verify phone Bluetooth is on and TeltoHeart is connected. If not, re-pair through the TeltoHeart application.
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-bottom:4px;">
|| '''Restart Teltoheart:'''<br>Sometimes, restarting TeltoHeart can fix the issue. To do this, on the home screen, open the control center by swiping up the screen. Tap on power icon to select the option to restart the TeltoHeart or simply hold the button for not less than 10 seconds and then release the button to restart the device.<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr3.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|'''Restart TeltoHeart:'''<br>Swipe up on the home screen to open the control center and tap the power icon to restart, or hold the button for 10+ seconds.
|}
|}
{|
</div>
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]]
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;">
|| '''Update the firmware:'''<br>If your smart wearablehas outdated firmware, it may cause issues with the time and date display. Check for any available updates for TeltoHeart on TeltoHeart mobile application and install them as necessary.<br>
{|style="border:none;background:none;width:100%;"
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr4.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|'''Update firmware:'''<br>Outdated firmware may cause time/date issues. Check for updates in the TeltoHeart mobile app and install if available.
|}
|}
</div>
</div>
<div style="border-top:1px solid #e4e7ec;padding:14px 20px;">
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">How to change the language?</div>
<div style="color:#374151;font-size:0.9rem;">In TeltoHeart, go to the menu → "Settings" → "Language." All supported languages will be listed — select one and confirm.</div>
</div>


'''How to change the language?'''
</div>
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| In TeltoHeart, go to the menu, select "Settings" -> "Language." In the window that opens, all supported languages will be displayed. Select the language and press the corresponding button.
|}


----


===<p style="font-size:32px"><span style="color:#0054A6">Account & Password Issues (TeltoHeart App / TeltoCare)</span></p>===
<!-- ═══════════════════════════════════
    SECTION: ACCOUNT & PASSWORD
════════════════════════════════════ -->
<div style="background:#0054A6;color:#fff;font-size:1rem;font-weight:700;padding:10px 20px;border-radius:10px 10px 0 0;margin-top:8px;">🔑 Account &amp; Password Issues</div>
<div style="border:1px solid #e4e7ec;border-top:none;border-radius:0 0 10px 10px;margin-bottom:24px;overflow:hidden;">


'''Forgot password for TeltoHeart mobile application or TeltoCare platform'''
<div style="background:#f0f5ff;border-bottom:1px solid #e4e7ec;padding:10px 20px;font-weight:700;color:#0054A6;font-size:0.95rem;">Forgot password for TeltoHeart app or TeltoCare</div>
<p style="font-size:16px"><span style="color:#000000"><b>If you have forgotten the password for your TeltoHeart application or TeltoCare:</b></span></p><br>
<div style="padding:4px 20px 16px;">
{|
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-top:8px;margin-bottom:4px;">
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr1.png|50px|link=]]
{|style="border:none;background:none;width:100%;"
|| '''Click on the Forgot Password option:''' On the login page of the application, look for the '''Forgot Password''' option and click on it.<br>
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr1.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|On the login page, tap the '''Forgot Password''' option.
|}
|}
[[File:Screen190.png|border|center|649x649px]]
</div>[[File:Screen - 190.png|border|center|812x812px]]<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-top:8px;margin-bottom:4px;">
<br>
{|style="border:none;background:none;width:100%;"
{|
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr2.png|36px|link=]]
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr2.png|50px|link=]]
|style="padding:10px;vertical-align:top;"|Enter your account email address and click '''Reset my password'''.
|| '''Enter your email address:''' You will be asked to enter the email address associated with your account. Enter the correct information and click on '''Reset my password'''.<br>
|}
|}
[[File:Group 70666.png|center|630x630px]]
</div>
<br>
[[File:Group 70666.png|center|400px]]
{|
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-top:8px;margin-bottom:4px;">
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr3.png|50px|link=]]
{|style="border:none;background:none;width:100%;"
|| '''Follow the instructions:''' You will receive an email with a code to reset your password. Enter the password to the MyHealth application. <br>
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr3.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|Check your email for a reset code and enter it in the application.
|}
|}
[[File:Group 70667.png|center|649x649px]]
</div>
<br>
[[File:Group 70667.png|center|400px]]
{|
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-top:8px;margin-bottom:4px;">
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr4.png|50px|link=]]
{|style="border:none;background:none;width:100%;"
|| '''Create a new password:''' After following the instructions, you will be prompted to create a new password. Make sure to create a strong and secure password that you will remember easily.<br>
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr4.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|Create a strong new password you will remember.
|}
|}
[[File:Group 70668.png|center|649x649px]]
</div>
<br>
[[File:Group 70668.png|center|400px]]
{|
<div style="background:#fffbf5;border-left:4px solid #ff9800;border-radius:8px;padding:4px 0;margin-top:8px;">
| style="width: 40px;height: 20px;padding: 10px;" | [[Image:Nr5 - Copy.png|50px|link=]]
{|style="border:none;background:none;width:100%;"
|| '''Log in with your new password:''' Once you have created a new password, use it to log in to the TeltoHeart application or TeltoCare. <br>
|style="width:50px;padding:10px;vertical-align:top;"|[[Image:Nr5 - Copy.png|36px|link=]]
|style="padding:10px;vertical-align:top;"|Log in to the TeltoHeart app or TeltoCare with your new password.
|}
|}
</div>
</div>
</div>
<!-- ═══════════════════════════════════
    TELTОCARE SECTION TITLE
════════════════════════════════════ -->
<div style="text-align:center;padding:32px 0 16px;">
<div style="font-size:2rem;font-weight:700;color:#0054A6;margin-bottom:6px;">TeltoCare Platform</div>
<div style="color:#667085;font-size:1rem;">Patient management &amp; data questions</div>
</div>
<!-- ═══════════════════════════════════
    SECTION: PATIENT ACCOUNT
════════════════════════════════════ -->
<div style="background:#0054A6;color:#fff;font-size:1rem;font-weight:700;padding:10px 20px;border-radius:10px 10px 0 0;margin-top:8px;">👤 Patient Account &amp; Management</div>
<div style="border:1px solid #e4e7ec;border-top:none;border-radius:0 0 10px 10px;margin-bottom:24px;overflow:hidden;">
<div style="padding:14px 20px;border-bottom:1px solid #f0f0f0;">
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">How to create a patient account?</div>
<div style="color:#374151;font-size:0.9rem;">Log in to TeltoCare with a doctor or administrator account. Go to "Patient List," select "Create Patient," fill in the required information, and click "Create."</div>
</div>


----
<div style="padding:14px 20px;border-bottom:1px solid #f0f0f0;">
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">How can a patient create an account?</div>
<div style="color:#374151;font-size:0.9rem;">Via the TeltoHeart mobile app or at https://teltocare.com. Select the registration option, enter the required information, and you will receive a temporary password by email to change to your desired password.</div>
</div>


=<p style="font-size:40px"><span style="color:#0054A6"><b>TeltoCare Platform</b></span></p>=
<div style="padding:14px 20px;border-bottom:1px solid #f0f0f0;">
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">How to verify a patient?</div>
<div style="color:#374151;font-size:0.9rem;">A hospital administrator clicks "Patients," selects the patient with "In Queue" status, clicks [[File:More_button.png|18px|link=]], and selects "Invite."</div>
</div>


===<p style="font-size:32px"><span style="color:#0054A6">Patient Account & Management</span></p>===
<div style="padding:14px 20px;border-bottom:1px solid #f0f0f0;">
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">How to delete a patient?</div>
<div style="color:#374151;font-size:0.9rem;">Select the patient in the patient list, click [[File:More_button.png|18px|link=]], then select "Delete."</div>
</div>


'''How to create a patient account?'''
<div style="padding:14px 20px;border-bottom:1px solid #f0f0f0;">
{|
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">Are patient data saved after deletion?</div>
| style="width: 40px;height: 20px;padding: 10px;" |
<div style="color:#374151;font-size:0.9rem;">Deleted data is no longer visible but is stored for 14 days. The account can be restored within that period by the hospital, technical support, or an administrator.</div>
|| To create a patient account, log in to the TeltoCare system with your doctor or administrator account. Go to the "Patient List" section and select "Create Patient." Fill in the required patient information and click "Create."
</div>
|}


'''How can a patient create an account?'''
<div style="padding:14px 20px;border-bottom:1px solid #f0f0f0;">
{|
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">How to transfer a patient to another doctor or clinic?</div>
| style="width: 40px;height: 20px;padding: 10px;" |
<div style="color:#374151;font-size:0.9rem;">Go to the patient's profile, click [[File:Edit_button.png|18px|link=]] edit patient, and assign a doctor from the doctor list.</div>
|| A patient can create an account using the TeltoHeart mobile app or the TeltoCare (https://teltocare.com) website. Select the registration option, enter the required personal information, and you will receive a temporary password via email, which you will use to change to your desired password. After completing these steps, you can log in to your new account.
</div>
|}


'''How to verify a patient?'''
<div style="padding:14px 20px;border-bottom:1px solid #f0f0f0;">
{|
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">How to restrict patient visibility to other doctors?</div>
| style="width: 40px;height: 20px;padding: 10px;" |
<div style="color:#374151;font-size:0.9rem;">Go to the doctor's account, click [[File:Edit_button.png|18px|link=]] edit doctor, then go to "User Permissions" and configure the desired permissions.</div>
|| A hospital administrator can verify a patient in the TeltoCare system by clicking on "Patients." Select the patient with the "In Queue" status, click [[File:More_button.png|20 px|link=]] button, and select "Invite."
</div>
|}


'''How to delete a patient?'''
<div style="padding:14px 20px;border-bottom:1px solid #f0f0f0;">
{|
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">Can a patient be assigned to multiple clinics?</div>
| style="width: 40px;height: 20px;padding: 10px;" |
<div style="color:#374151;font-size:0.9rem;">No, a patient cannot be assigned to multiple clinics at the same time.</div>
|| You can delete a patient by selecting the patient in the patient list, clicking [[File:More_button.png|20 px|link=]] button, and then selecting "Delete."
</div>
|}


'''Are patient data saved after deletion?'''
<div style="padding:14px 20px;border-bottom:1px solid #f0f0f0;">
{|
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">Can I log in to the TeltoHeart app with a doctor, hospital, or distributor account?</div>
| style="width: 40px;height: 20px;padding: 10px;" |
<div style="color:#374151;font-size:0.9rem;">No. Only a patient account can link TeltoHeart and send data to TeltoCare. Other account types are not intended for data collection.</div>
|| Deleted data will no longer be visible in the system, but it is stored for 14 days. Your account can be restored within 14 days by the hospital, technical support, or administrator.
</div>
|}


'''How to transfer a patient to another doctor or clinic?'''
<div style="padding:14px 20px;">
{|
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">Will I see all patients or just my own?</div>
| style="width: 40px;height: 20px;padding: 10px;" |
<div style="color:#374151;font-size:0.9rem;">Hospital and doctor accounts can see the entire hospital patient list. Doctor accounts can additionally filter by patients assigned to them.</div>
|| Go to the patient's profile, click [[File:Edit_button.png|20 px|link=]] edit patient, and then assign a doctor from the doctor list.
</div>
|}


'''How to restrict patient visibility to other doctors within the clinic?'''
</div>
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| Go to the doctor's account, click [[File:Edit_button.png|20 px|link=]] edit doctor, then go to "User Permissions" and set the permissions.
|}


'''Can a patient be assigned to multiple clinics?'''
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| No, a patient cannot be assigned to multiple clinics at the same time.
|}


'''Can I log in to TeltoHeart application with a doctor, hospital and distributor accounts?'''
<!-- ═══════════════════════════════════
{|
    SECTION: VIEWING DATA IN TELTOCARE
| style="width: 40px;height: 20px;padding: 10px;" |
════════════════════════════════════ -->
|| No, only a patient account can link the TeltoHeart smart wearable and send data from the TeltoHeart to the TeltoCare platform. Other accounts are not meant for data collection.
<div style="background:#0054A6;color:#fff;font-size:1rem;font-weight:700;padding:10px 20px;border-radius:10px 10px 0 0;margin-top:8px;">📊 Viewing &amp; Managing Data in TeltoCare</div>
|}
<div style="border:1px solid #e4e7ec;border-top:none;border-radius:0 0 10px 10px;margin-bottom:40px;overflow:hidden;">


'''Will I see all patients or just my own?'''
<div style="padding:14px 20px;border-bottom:1px solid #f0f0f0;">
{|
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">Where to see patient data?</div>
| style="width: 40px;height: 20px;padding: 10px;" |
<div style="color:#374151;font-size:0.9rem;">After logging in, open the patient's profile from the patient list. Here you can view all information including medical records, ECG data, and more.</div>
|| Hospital and doctor accounts can see the entire hospital's patient list. The doctor account can also see the list of patients assigned to them.
</div>
|}


===<p style="font-size:32px"><span style="color:#0054A6">Viewing & Managing Data in TeltoCare</span></p>===
<div style="padding:14px 20px;border-bottom:1px solid #f0f0f0;">
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">How to print / download an ECG?</div>
<div style="color:#374151;font-size:0.9rem;">In the patient's profile under "Electrocardiogram," select the desired record and click "Export" or "Print" to download a PDF.</div>
</div>


'''Where to see patient data?'''
<div style="padding:14px 20px;border-bottom:1px solid #f0f0f0;">
{|
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">Is there a caliper function?</div>
| style="width: 40px;height: 20px;padding: 10px;" |
<div style="color:#374151;font-size:0.9rem;">Yes. TeltoCare includes a caliper function for measuring ECG intervals, available in the "Electrocardiogram" section.</div>
|| After logging in to TeltoCare, patient data can be seen in the patient profile, which can be found in the patient list. Here you can see all information related to the patient, including medical records, ECG data, etc.
</div>
|}


'''How to print/download ECG?'''
<div style="padding:14px 20px;border-bottom:1px solid #f0f0f0;">
{|
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">How to delete an unreadable ECG?</div>
| style="width: 40px;height: 20px;padding: 10px;" |
<div style="color:#374151;font-size:0.9rem;">Currently, there is no option to delete ECG recordings.</div>
|| In the patient's profile, in the "Electrocardiogram" section, select the desired ECG record and click "Export" or "Print." This will allow you to download the PDF and print it.
</div>
|}


'''Is there a caliper function?'''
<div style="padding:14px 20px;border-bottom:1px solid #f0f0f0;">
{|
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">How to filter patient ECGs by indication?</div>
| style="width: 40px;height: 20px;padding: 10px;" |
<div style="color:#374151;font-size:0.9rem;">In "Electrocardiogram," find the [[File:info_button.png|18px|link=]] symbol next to each record, which indicates the patient's stated reason for the recording.</div>
|| Yes, TeltoCare has a caliper function designed to measure ECG intervals accurately. This function is available in the "Electrocardiogram" section.
</div>
|}


'''How to delete an "unreadable ECG"?'''
<div style="padding:14px 20px;border-bottom:1px solid #f0f0f0;">
{|
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">How to filter data by time interval (weekly, monthly, yearly)?</div>
| style="width: 40px;height: 20px;padding: 10px;" |
<div style="color:#374151;font-size:0.9rem;">Use the time interval selector [[File:Time_interval_teltocare.png|200px|link=]] to set start/end dates or filter by hours, days, weeks, months, or years.<br>[[File:Time_interval_teltocare2.png|200px|link=]]</div>
|| Currently, there is no option to delete ECG recordings.
</div>
|}


'''How to filter patient ECGs by indication (selected after ECG recording)?'''
<div style="padding:14px 20px;">
{|
<div style="font-weight:700;color:#1a1a2e;margin-bottom:4px;">Where to see AFib notifications?</div>
| style="width: 40px;height: 20px;padding: 10px;" |
<div style="color:#374151;font-size:0.9rem;">Atrial fibrillation notifications are visible in the "Atrial Fibrillation" section of the patient's profile.</div>
|| In the "Electrocardiogram" section, next to the ECG record, you will find a symbol [[File:info_button.png|20 px|link=]] indicating the patient's reason for the ECG recording.
</div>
|}


'''How to filter pulse display chart (time interval setting)? / How to see weekly, monthly, yearly data (ECG and pulse)?'''
</div>
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| You can set the time interval by selecting [[File:Time_interval_teltocare.png|300 px|link=]], where you can set the start and end dates or choose filtering by hours, days, weeks, months, or years. <br>
[[File:Time_interval_teltocare2.png|300 px|link=]]
|}


'''Where to see AFib notifications?'''
</div>
{|
| style="width: 40px;height: 20px;padding: 10px;" |
|| Atrial fibrillation notifications can be seen in the "Atrial Fibrillation" section.
|}


[[Category:Main Page]]
[[Category:Main Page]]

Latest revision as of 12:38, 23 June 2026

Main Page > FAQ


TeltoHeart
Frequently Asked Questions & Troubleshooting
⚡ Device Power & Charging Issues
TeltoHeart is not turning on
If your TeltoHeart has recently been turned off and you are having trouble turning it back on:
Wait at least one minute before attempting to turn it back on, as it may need time to fully power down.
Power on:
a) Hold the side button for at least 13 seconds.
OR
b) Place TeltoHeart on the charging dock.
Charge the device:
Ensure TeltoHeart is charged. Connect it to the charging dock and verify it is charging. If not, try a different cable or adapter.
Check charging connections:
Ensure charging contacts on TeltoHeart and the dock are clean and free of debris. Gently clean with a soft, dry cloth if needed.
Check the button:
Make sure the side button is not stuck. Press it gently a few times to verify it functions properly.
Contact customer support:
If none of the above steps work, contact customer support for further assistance.
How to turn on TeltoHeart?
Hold the button for at least 13 seconds, or place it on the charging adapter.
Why does the battery drain quickly?
Battery life depends on ECG recording frequency, how often data is transferred to the mobile app, screen brightness, and how frequently the screen is activated.


📶 Connectivity, Pairing & Bluetooth Issues
Failed to pair the device
If your device and phone fail to pair, follow these steps:
Check compatibility:
Ensure the TeltoHeart app is used with iOS 14 or later / Android 10 or later.
Check Bluetooth settings:
Verify Bluetooth is turned on and the device is in pairing mode.
Forget and re-pair:
If previously paired, forget the device from your phone's Bluetooth settings and re-pair from scratch.
Restart both devices:
Turn off both your device and phone, then turn them back on.
Paired device prior to registering / logging in
If you paired via phone Bluetooth settings instead of the TeltoHeart app, follow these steps:
Unpair TeltoHeart:
Go to Bluetooth settings on both devices and select Forget / Unpair.
Download the TeltoHeart application:
Log in, select Pair Device and follow the steps in How to pair TeltoHeart with TeltoHeart application.
Check for firmware updates:
After pairing through the app, check for and install any available firmware updates.
TeltoHeart application cannot find a firmware update
  • Try logging out and back in to the application.
  • Delete the application and re-download it from the app store.


🔄 Data Sync & Visibility Issues
Why are there no data on the TeltoCare platform?
Ensure the device and mobile phone are connected via Bluetooth, then press SYNC NOW in the TeltoHeart app. Data also syncs automatically in the background at least once per hour when Bluetooth is connected.
TeltoHeart is not sending data
Check pairing:
Ensure TeltoHeart is properly paired with the app. If not, follow How to pair TeltoHeart with TeltoHeart application.
Check phone storage:
If phone storage is full, it may not process incoming data. Delete unnecessary files or apps to free up space.
Contact customer support:
If none of the above steps work, contact the TeltoCare customer support team.
Cannot see my data
Use SYNC NOW in the TeltoHeart app to manually trigger a data transfer to TeltoCare. Although data syncs periodically, this option ensures immediate availability of your measurements.
Please note: Data upload may take up to 15 minutes.
Where can I see the data?
The device displays minimum, maximum, and current heart rate values, plus the time of the last suspected AFib episode. In TeltoCare you can also view ECG recordings, AFib burden, and more.


❤️ Heart Rate & Wrist Detection Issues
Heart Rate signal missing
If the sensor has difficulty detecting heart rate, "–" appears on screen. TeltoHeart prioritizes resting measurements to minimize motion artifacts and provide reliable data.
Follow these steps to troubleshoot:
Check that TeltoHeart is worn correctly: How to wear TeltoHeart
Try tightening or loosening the band for a proper fit and re-check for signal.
Ensure LED contacts are free from dirt. If the issue persists, restart TeltoHeart: How to power off or restart TeltoHeart
Make sure there is no movement during measurement.
Failure to detect wrist
TeltoHeart uses light-based sensors (PPG) and electrode leads to detect wrist presence. To ensure proper detection:
Ensure secure fit:
Secure TeltoHeart just above the wrist bone as illustrated in the user manual.
Check for hair:
Excessive wrist hair may hinder optical sensors. Ensure skin beneath the device is unobstructed.
Assess skin contact:
Remove anything obstructing direct skin contact, such as clothing or accessories.
Verify positioning:
Wear the device approximately 1 cm above the wrist bone for proper sensor alignment.
How to set heart rate frequency?
The heart rate is displayed on the main screen and in the "Heart rate" app.


📈 ECG Related Issues
Why is the ECG signal of poor quality?
During recording, stay still and ensure maximum contact between skin and electrodes. Apply enough pressure to keep muscles relaxed during measurement.
Why did the ECG recording stop by itself?
The screen may have been activated by accidental touch. To prevent this, disable screen wake-up on lifting and on touch by swiping up on the main screen and opening the screen settings menu.
Incorrect ECG data
Ensure measurements are taken correctly: Recording an ECG
Stay calm and avoid any movement during ECG measurement.
Keep electrodes clean. Dirt, sweat, or debris can interfere with readings. Clean sensors with a soft, dry cloth regularly.
Excessive hair on the wrist or abdomen may hinder optical sensors. Ensure skin beneath the device is unobstructed.
Higher melanin levels can sometimes affect certain sensor types used in ECG monitoring.
Does the device automatically record ECG?
No. ECG recording only starts when the user selects "Record ECG" or "Start ECG" on screen.


💓 AFib Related Issues
What to do if it shows an AFib message?
If you receive a suspected atrial fibrillation notification, record an ECG and consult a medical professional.
How does the device notify about AFib?
If atrial fibrillation is suspected, TeltoHeart vibrates and displays a notification suggesting to take an ECG.
No Atrial Fibrillation data — check if AFib is enabled
Tap the side button to open the menu and select the AFib function.
Tap "Active" to activate atrial fibrillation monitoring.
How to set notifications?
To toggle AFib monitoring: press the button → open "AF" → change "Active" status.
To toggle high/low HR alerts: press the button → "Settings" → "Heart rate notifications" → change "Alert" status.


🌐 Time, Language & General Settings
Incorrect time or date
This is usually caused by a lost connection to the phone. Follow these steps:
Synchronize time:
If you changed time zones, tap SYNC NOW in the TeltoHeart mobile app to update the time.
Check Bluetooth connection:
Verify phone Bluetooth is on and TeltoHeart is connected. If not, re-pair through the TeltoHeart application.
Restart TeltoHeart:
Swipe up on the home screen to open the control center and tap the power icon to restart, or hold the button for 10+ seconds.
Update firmware:
Outdated firmware may cause time/date issues. Check for updates in the TeltoHeart mobile app and install if available.
How to change the language?
In TeltoHeart, go to the menu → "Settings" → "Language." All supported languages will be listed — select one and confirm.


🔑 Account & Password Issues
Forgot password for TeltoHeart app or TeltoCare
On the login page, tap the Forgot Password option.
Enter your account email address and click Reset my password.
Check your email for a reset code and enter it in the application.
Create a strong new password you will remember.
Log in to the TeltoHeart app or TeltoCare with your new password.


TeltoCare Platform
Patient management & data questions


👤 Patient Account & Management
How to create a patient account?
Log in to TeltoCare with a doctor or administrator account. Go to "Patient List," select "Create Patient," fill in the required information, and click "Create."
How can a patient create an account?
Via the TeltoHeart mobile app or at https://teltocare.com. Select the registration option, enter the required information, and you will receive a temporary password by email to change to your desired password.
How to verify a patient?
A hospital administrator clicks "Patients," selects the patient with "In Queue" status, clicks , and selects "Invite."
How to delete a patient?
Select the patient in the patient list, click , then select "Delete."
Are patient data saved after deletion?
Deleted data is no longer visible but is stored for 14 days. The account can be restored within that period by the hospital, technical support, or an administrator.
How to transfer a patient to another doctor or clinic?
Go to the patient's profile, click edit patient, and assign a doctor from the doctor list.
How to restrict patient visibility to other doctors?
Go to the doctor's account, click edit doctor, then go to "User Permissions" and configure the desired permissions.
Can a patient be assigned to multiple clinics?
No, a patient cannot be assigned to multiple clinics at the same time.
Can I log in to the TeltoHeart app with a doctor, hospital, or distributor account?
No. Only a patient account can link TeltoHeart and send data to TeltoCare. Other account types are not intended for data collection.
Will I see all patients or just my own?
Hospital and doctor accounts can see the entire hospital patient list. Doctor accounts can additionally filter by patients assigned to them.


📊 Viewing & Managing Data in TeltoCare
Where to see patient data?
After logging in, open the patient's profile from the patient list. Here you can view all information including medical records, ECG data, and more.
How to print / download an ECG?
In the patient's profile under "Electrocardiogram," select the desired record and click "Export" or "Print" to download a PDF.
Is there a caliper function?
Yes. TeltoCare includes a caliper function for measuring ECG intervals, available in the "Electrocardiogram" section.
How to delete an unreadable ECG?
Currently, there is no option to delete ECG recordings.
How to filter patient ECGs by indication?
In "Electrocardiogram," find the symbol next to each record, which indicates the patient's stated reason for the recording.
How to filter data by time interval (weekly, monthly, yearly)?
Use the time interval selector to set start/end dates or filter by hours, days, weeks, months, or years.
Where to see AFib notifications?
Atrial fibrillation notifications are visible in the "Atrial Fibrillation" section of the patient's profile.
Retrieved from "https://wiki.teltonika-telemedic.com/index.php?title=FAQ&oldid=1436"