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FAQ (view source)

Revision as of 11:03, 19 February 2024

1,717 bytes added , 19 February

→‎TeltoHeart

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[[Category:Main Page]]

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=TeltoHeart=

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=TeltoHeart=

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===TeltoHeart is not turning on===

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===TeltoHeart is not turning on===

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1. '''If your TeltoHeart has recently been turned off and you are having trouble turning it back on:'''

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[[Image:Nr1.png|50px|link=]]'''If your TeltoHeart has recently been turned off and you are having trouble turning it back on:'''

Wait for at least one minute: If it has been turned off recently, it may need some time to fully

power down. Wait for at least one minute before attempting to turn it back on.

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2. '''Charge the smart wearable:''' Ensure that TeltoHeart is charged. Connect TeltoHeart to the

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[[Image:Nr2.png|50px|link=]]'''Charge the smart wearable:''' Ensure that TeltoHeart is charged. Connect TeltoHeart to the

charging dock and make sure that it is charging. If it is not charging, try a different charging

cable or adapter.

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3. '''Check the charging connections:''' Ensure that the charging contacts on TeltoHeart and the

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[[Image:Nr3.png|50px|link=]]'''Check the charging connections:''' Ensure that the charging contacts on TeltoHeart and the

charging dock are clean and free of any debris or corrosion. If they are dirty, gently clean them

with a soft, dry cloth.

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4. '''Check the button:''' Make sure the button on the side of TeltoHeart is not stuck. Press the

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[[Image:Nr4.png|50px|link=]]'''Check the button:''' Make sure the button on the side of TeltoHeart is not stuck. Press the

button gently a few times to see if it is functioning properly.

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5. '''Contact customer support:''' If none of the above troubleshooting steps work, contact the

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[[Image:Nr5 - Copy.png|50px|link=]]'''Contact customer support:''' If none of the above troubleshooting steps work, contact the

customer support for further assistance.

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===TeltoHeart is not sending data===

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===TeltoHeart is not sending data===

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If your TeltoHeart is not sending any data to the TeltoCare platform, here are some troubleshooting

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If your TeltoHeart is not sending any data to the TeltoCare platform, here are some troubleshooting steps to help you resolve the issue:

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steps to help you resolve the issue:

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[[Image:Nr1.png|50px|link=]]'''TeltoHeart is not paired with TeltoHeart application:''' Make sure that your TeltoHeart is

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1. '''TeltoHeart is not paired with TeltoHeart application:''' Make sure that your TeltoHeart is

properly paired with the TeltoHeart application on your phone. If it's not, follow the pairing

instructions provided in [[TeltoHeart_First_Start#Start_using_TeltoHeart | How to pair TeltoHeart with TeltoHeart application]]

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2. '''Check the phone storage:''' If the phone storage is full, it may not be able to receive or process

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[[Image:Nr2.png|50px|link=]]'''Check the phone storage:''' If the phone storage is full, it may not be able to receive or process

data from TeltoHeart. Try deleting any unnecessary files or apps from your phone to free up

some space.

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3. '''Contact customer support:''' If none of the above troubleshooting steps work, you may need to

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[[Image:Nr3.png|50px|link=]]'''Contact customer support:''' If none of the above troubleshooting steps work, you may need to

contact the TeltoCare customer support team for further assistance.

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===Incorrect time or date===

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===Incorrect time or date===

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If TeltoHeart is showing incorrect time or date, it could be due to a few different reasons. One common

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If TeltoHeart is showing incorrect time or date, it could be due to a few different reasons. One common cause of this issue is that TeltoHeart is not properly paired with your phone or has lost its connection to the phone. Here are a few steps to help you fix this problem:

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cause of this issue is that TeltoHeart is not properly paired with your phone or has lost its connection

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to the phone. Here are a few steps to help you fix this problem:

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1. '''Check the Bluetooth connection:''' Ensure that your phone's Bluetooth is turned on and

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[[Image:Nr1.png|50px|link=]]'''Check the Bluetooth connection:''' Ensure that your phone's Bluetooth is turned on and

TeltoHeart is connected to it. If it isn't, go to the settings on your phone and turn on Bluetooth. Then,

try to reconnect your smart wearable by going to the TeltoHeart application and select to pair your

TeltoHeart.

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2. '''Restart Teltoheart:''' Sometimes, restarting TeltoHeart can fix the issue. To do this, on the home

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[[Image:Nr2.png|50px|link=]]'''Restart Teltoheart:''' Sometimes, restarting TeltoHeart can fix the issue. To do this, on the home

screen, open the control center by swiping up the screen. Tap on power icon to select the option to

restart the TeltoHeart or simply hold the button for not less than 10 seconds and then release the

button to restart the device.

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3. '''Update the firmware:''' If your smart wearablehas outdated firmware, it may cause issues with

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[[Image:Nr3.png|50px|link=]]'''Update the firmware:''' If your smart wearablehas outdated firmware, it may cause issues with

the time and date display. Check for any available updates for TeltoHeart on TeltoHeart mobile

application and install them as necessary.

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===Heart Rate signal missing===

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===Heart Rate signal missing===

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If the heart rate sensor on your TeltoHeart has difficulty detecting your Heart Rate “–“ appears.

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If the heart rate sensor on your TeltoHeart has difficulty detecting your Heart Rate “–“ appears.

[[Image:missinghr.png|200px|center|link=]]

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In case your smart wearable fails to detect a heart-rate signal, follow these steps to troubleshoot the

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'''In case your smart wearable fails to detect a heart-rate signal, follow these steps to troubleshoot the issue:'''

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issue:

TeltoHeart prioritizes measuring heart rate at rest due to challenges with accuracy during movement.

This approach helps overcome potential inaccuracies caused by motion artifacts and changes in blood

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accuracy.

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1. Check if your smart wearable is being worn correctly on your wrist.

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[[Image:Nr1.png|50px|link=]]Check if your smart wearable is being worn correctly on your wrist.

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2. Try tightening or loosening the band to ensure a proper fit. After adjusting the band, check the

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[[Image:Nr2.png|50px|link=]]Try tightening or loosening the band to ensure a proper fit. After adjusting the band, check the

smart wearable to see if the heart-rate signal has been detected.

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3. Ensure that the LED contacts of TeltoHeart are free from dirt or debris. If the issue persists, try

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[[Image:Nr3.png|50px|link=]]Ensure that the LED contacts of TeltoHeart are free from dirt or debris. If the issue persists, try

resetting TeltoHeart or consult the user manual for further troubleshooting steps.

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4. Make sure that there has been no movement.

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[[Image:Nr4.png|50px|link=]]Make sure that there has been no movement.

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===Failure to detect wrist===

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===Failure to detect wrist===

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TeltoHeart detects the wrist using light-based sensors (photoplethysmography), which measure blood

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TeltoHeart detects the wrist using light-based sensors (photoplethysmography), which measure blood volume changes beneath the skin by emitting and detecting light. Additionally, electrode leads in direct contact with the skin detect electrical signals generated by the heart, confirming the presence of the wrist. To ensure proper wrist detection:

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volume changes beneath the skin by emitting and detecting light. Additionally, electrode leads in direct

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[[Image:Nr1.png|50px|link=]]'''Ensure Secure Fit:''' Properly secure TeltoHeart around the lower arm, just above the wrist

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contact with the skin detect electrical signals generated by the heart, confirming the presence of the

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wrist. To ensure proper wrist detection:

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1. '''Ensure Secure Fit:''' Properly secure TeltoHeart around the lower arm, just above the wrist

bone, as illustrated in the user manual. A snug fit enhances the efficiency of both sensor

types.

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2. '''Check for Hairiness:''' Excessive hair on the wrist may hinder the performance of optical

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[[Image:Nr2.png|50px|link=]]'''Check for Hairiness:''' Excessive hair on the wrist may hinder the performance of optical

sensors. Ensure the skin beneath the device is free from obstructions for accurate

readings.

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3. '''Assess Skin Contact:''' Anything obstructing direct skin contact, such as clothing or

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[[Image:Nr3.png|50px|link=]]'''Assess Skin Contact:''' Anything obstructing direct skin contact, such as clothing or

accessories, can impact sensor functionality. Confirm unobstructed contact for optimal

wrist detection.

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4. '''Verify Device Positioning:''' Wear the device approximately 1 cm above your wrist bone.

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[[Image:Nr4.png|50px|link=]]'''Verify Device Positioning:''' Wear the device approximately 1 cm above your wrist bone.

Incorrect positioning may disrupt the alignment of sensors with the skin, affecting the

accuracy of detection.

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===Paired device prior to registering/logging in===

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If you have paired your TeltoHeart to your phone through Bluetooth settings instead of the TeltoHeart

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===Paired device prior to registering/logging in===

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application, you may run into a few issues, including poor functionality or even disconnection issues.

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If you have paired your TeltoHeart to your phone through Bluetooth settings instead of the TeltoHeart application, you may run into a few issues, including poor functionality or even disconnection issues. Here are some troubleshooting steps to help you resolve this problem:

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Here are some troubleshooting steps to help you resolve this problem:

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1. '''Unpair TeltoHeart:''' First, unpair your smart wearable from your phone by going to the

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[[Image:Nr1.png|50px|link=]]'''Unpair TeltoHeart:''' First, unpair your smart wearable from your phone by going to the

Bluetooth settings on both devices and selecting Forget or Unpair.

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2. '''Download the TeltoHeart application:''' If you haven't already, download the TeltoHeart

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[[Image:Nr2.png|50px|link=]]'''Download the TeltoHeart application:''' If you haven't already, download the TeltoHeart

application for your TeltoHeart from the app store. Once downloaded, login to your account

and select Pair Device (follow the steps provided in [[TeltoHeart_First_Start#Start_using_TeltoHeart | How to pair TeltoHeart with TeltoHeart application]]).

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3. '''Check for firmware updates:''' After pairing your smart wearable through the TeltoHeart

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[[Image:Nr3.png|50px|link=]]'''Check for firmware updates:''' After pairing your smart wearable through the TeltoHeart

application, check for any available firmware updates and install them as necessary.

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===Connection lost===

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===Connection lost===

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If TeltoHeart is displaying a '''Disconnected''' message on the screen, it means that the smart wearable is

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If TeltoHeart is displaying a '''Disconnected''' message on the screen, it means that the smart wearable is currently out of range from the Bluetooth signal of your phone.

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currently out of range from the Bluetooth signal of your phone.

[[Image:connection_lost.png|200px|center|link=]]

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To resolve this issue, you will need to move your phone closer to the smart wearable or bring it

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To resolve this issue, you will need to move your phone closer to the smart wearable or bring it closer to your phone until the devices are within Bluetooth range.

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closer to your phone until the devices are within Bluetooth range.

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===Failed to pair the device===

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===Failed to pair the device===

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If your smart wearable and phone fail to pair, preventing you from accessing features, follow these steps:

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'''If your smart wearable and phone fail to pair, preventing you from accessing features, follow these steps:'''

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1. '''Check compatibility:''' Ensure that TeltoHeart and TeltoHeart mobile application are paired with iOS 14 or later / Android 10 or later.

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[[Image:Nr1.png|50px|link=]]'''Check compatibility:''' Ensure that TeltoHeart and TeltoHeart mobile application are paired with iOS 14 or later / Android 10 or later.

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2. '''Check Bluetooth Settings:''' On your phone, verify that Bluetooth is turned on and that the smart wearable is in pairing mode.

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[[Image:Nr2.png|50px|link=]]'''Check Bluetooth Settings:''' On your phone, verify that Bluetooth is turned on and that the smart wearable is in pairing mode.

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4. '''Forget and Re-pair:''' If the devices were previously paired, but are now having trouble reconnecting, try "forgetting" the smart wearable from your phone's Bluetooth settings and then re-pairing them from scratch.

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[[Image:Nr3.png|50px|link=]]'''Forget and Re-pair:''' If the devices were previously paired, but are now having trouble reconnecting, try "forgetting" the smart wearable from your phone's Bluetooth settings and then re-pairing them from scratch.

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5. '''Restart Both Devices:''' Turn off both your smart wearable and phone, then turn them back on.

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[[Image:Nr4.png|50px|link=]]'''Restart Both Devices:''' Turn off both your smart wearable and phone, then turn them back on.

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Simonas.S

Administrators

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