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| 5. Log in with your new password: Once you have created a new password, use it to log in to | | 5. Log in with your new password: Once you have created a new password, use it to log in to |
| the MyHealth application or TeltoCare. <br> | | the MyHealth application or TeltoCare. <br> |
| + | |
| + | ===Connection lost=== |
| + | If TeltoHeart is displaying a '''Failed to pair''' message on the screen, it means that the smart wearable is |
| + | currently out of range from the Bluetooth signal of your phone.<br> |
| + | [[Image:failedtopair.png|150px|center|link=]] <br> |
| + | To resolve this issue, you will need to move your phone closer to the smart wearable or bring it |
| + | closer to your phone until the devices are within Bluetooth range. <br> |
| + | |
| + | ===Heart Rate signal missing=== |
| + | If the heart rate sensor on your TeltoHeart has difficulty detecting your Heart Rate “–“ appears. <br> |
| + | [[Image:failedtopair.png|150px|center|link=]] <br> |
| + | In case your smart wearable fails to detect a heart-rate signal, follow these steps to troubleshoot the |
| + | issue:<br> |
| + | 1. Check if your smart wearable is being worn correctly on your wrist.<br> |
| + | 2. Try tightening or loosening the band to ensure a proper fit. After adjusting the band, check the |
| + | smart wearable to see if the heart-rate signal has been detected.<br> |
| + | 3. Ensure that the LED contacts of TeltoHeart are free from dirt or debris. If the issue persists, try |
| + | resetting TeltoHeart or consult the user manual for further troubleshooting steps.<br> |