RMA guidelines
Introduction
TELTONIKA TELEMEDIC gives guarantee for its products for a period of 24 months. All batteries carry a reduced 6 month warranty period. If a product fails within mentioned warranty period the product can be:
- Repaired;
- Replaced with a new product;
- Replaced with an equivalent repaired product fulfilling the same functionality;
- Replaced by an equivalent product if the production is discontinued.
During the return merchandise authorization (RMA) part of the warranty process, an engineer examines the information provided by a client in an RMA request form in order to determine whether the equipment is eligible repair, replacement or a refund. The RMA request form contains company, addressing and malfunctioning product information and must be filled out by the product's owner and approved by a Teltonika Telemedic engineer before returning a product.
Hardware Issues
The table below contains information on which hardware related issues are covered by the warranty service and which issues are not:
| Hardware issue | Does device need to be sent under RMA? | Next step |
|---|---|---|
|
Device does not start. Screen does not turn on at all when device is powered up. |
YES, if this issue is true |
Steps to fill out RMA form:
1. Login to HelpDesk: https://viphelpdesk.teltonika.lt/ 1. 2. Create new ticket and fill in the information about the non-functioning product. 3. Follow the instructions from the engineer and wait until your form is approved. 4. After the form is approved you will get it through E-mail. 5. Print the RMA form and send it together with the shipment. 1 If you do not have a Helpdesk account, please contact your sales manager. |
|
Visible physical damage (device damaged):
|
