764
edits
Changes
Created page with "__TOC__ ==Introduction== TELTONIKA TELEMEDIC gives guarantee for its products for a period of '''24 months'''. All batteries carry a reduced '''6 month''' warranty period. If..."
__TOC__
==Introduction==
TELTONIKA TELEMEDIC gives guarantee for its products for a period of '''24 months'''. All batteries carry a reduced '''6 month''' warranty period. If a product fails within mentioned warranty period the product can be:
* Repaired;
* Replaced with a new product;
* Replaced with an equivalent repaired product fulfilling the same functionality;
* Replaced by an equivalent product if the production is discontinued.
During the '''return merchandise authorization (RMA)''' part of the warranty process, an engineer examines the information provided by a client in an RMA request form in order to determine whether the equipment is eligible repair, replacement or a refund. The '''RMA request form''' contains company, addressing and malfunctioning product information and must be filled out by the product's owner and approved by a Teltonika Telemedic engineer before returning a product.
==Hardware Issues ==
The table below contains information on which hardware related issues are covered by the warranty service and which issues are not:
{|
|+
! style="width:58%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: left;" | Hardware issue
! style="width:20%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" |Does device need to be sent under RMA?
! style="width:32%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" |Next step
|-
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
Device does not start. Screen does not turn on at all when device is powered up.
| rowspan="3" style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<font color=" #009900"><b>YES, if this issue is true</b></font>
| rowspan="7" style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |Steps to fill out RMA form:
1. Login to HelpDesk: https://viphelpdesk.teltonika.lt/ <sup>1</sup>.
2. Create new ticket and fill in the information about the non-functioning product.
3. Follow the instructions from the engineer and wait until your form is approved.
4. After the form is approved you will get it through E-mail.
5. Print the RMA form and send it together with the shipment.
<small><sup>1</sup></small> <small>If you do not have a Helpdesk account, please contact your sales manager.</small>
|-
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
Visible physical damage (device damaged):
* Visible physical damage on device case;
* Visible physical damage on wristband;
* Visible physical damage on display.
|-
|}
==Introduction==
TELTONIKA TELEMEDIC gives guarantee for its products for a period of '''24 months'''. All batteries carry a reduced '''6 month''' warranty period. If a product fails within mentioned warranty period the product can be:
* Repaired;
* Replaced with a new product;
* Replaced with an equivalent repaired product fulfilling the same functionality;
* Replaced by an equivalent product if the production is discontinued.
During the '''return merchandise authorization (RMA)''' part of the warranty process, an engineer examines the information provided by a client in an RMA request form in order to determine whether the equipment is eligible repair, replacement or a refund. The '''RMA request form''' contains company, addressing and malfunctioning product information and must be filled out by the product's owner and approved by a Teltonika Telemedic engineer before returning a product.
==Hardware Issues ==
The table below contains information on which hardware related issues are covered by the warranty service and which issues are not:
{|
|+
! style="width:58%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: left;" | Hardware issue
! style="width:20%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" |Does device need to be sent under RMA?
! style="width:32%; border: 1px solid white; border-bottom: 2px solid #0054A6; background: white; color: #0054A6; text-align: center;" |Next step
|-
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
Device does not start. Screen does not turn on at all when device is powered up.
| rowspan="3" style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |
<font color=" #009900"><b>YES, if this issue is true</b></font>
| rowspan="7" style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: center;" |Steps to fill out RMA form:
1. Login to HelpDesk: https://viphelpdesk.teltonika.lt/ <sup>1</sup>.
2. Create new ticket and fill in the information about the non-functioning product.
3. Follow the instructions from the engineer and wait until your form is approved.
4. After the form is approved you will get it through E-mail.
5. Print the RMA form and send it together with the shipment.
<small><sup>1</sup></small> <small>If you do not have a Helpdesk account, please contact your sales manager.</small>
|-
| style="border: 1px solid white; border-bottom: 2px solid #E8E8E8; background: white; text-align: left;" |
Visible physical damage (device damaged):
* Visible physical damage on device case;
* Visible physical damage on wristband;
* Visible physical damage on display.
|-
|}