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[[Category:Main Page]]
[[Category:Main Page]]
===TeltoHeart is not turning on===
1. '''If your TeltoHeart has recently been turned off and you are having trouble turning it back on:'''<br>
Wait for at least one minute: If it has been turned off recently, it may need some time to fully
power down. Wait for at least one minute before attempting to turn it back on.<br>
2. '''Charge the smart wearable:''' <br>Ensure that TeltoHeart is charged. Connect TeltoHeart to the
charging dock and make sure that it is charging. If it is not charging, try a different charging
cable or adapter.<br>
3. '''Check the charging connections:''' <br>Ensure that the charging contacts on TeltoHeart and the
charging dock are clean and free of any debris or corrosion. If they are dirty, gently clean them
with a soft, dry cloth.<br>
4. '''Check the button:''' <br>Make sure the button on the side of TeltoHeart is not stuck. Press the
button gently a few times to see if it is functioning properly.<br>
5. '''Contact customer support:''' If none of the above troubleshooting steps work, contact the
customer support for further assistance.
===TeltoHeart is not sending data===
If your TeltoHeart is not sending any data to the TeltoCare platform, here are some troubleshooting
steps to help you resolve the issue: <br>
1. '''TeltoHeart is not paired with MyHealth application:''' Make sure that your TeltoHeart is
properly paired with the MyHealth application on your phone. If it's not, follow the pairing
instructions provided in 4.4.5.3 TeltoHeart pairing with MyHealth application.<br>
2. '''Check the phone storage:''' If the phone storage is full, it may not be able to receive or process
data from TeltoHeart. Try deleting any unnecessary files or apps from your phone to free up
some space.<br>
3. '''Contact customer support:''' If none of the above troubleshooting steps work, you may need to
contact the TeltoCare customer support team for further assistance.
===Incorrect time or date===
If TeltoHeart is showing incorrect time or date, it could be due to a few different reasons. One common
cause of this issue is that TeltoHeart is not properly paired with your phone or has lost its connection
to the phone. Here are a few steps to help you fix this problem: <br>
<br>
1. '''Check the Bluetooth connection:''' Ensure that your phone's Bluetooth is turned on and
TeltoHeart is connected to it. If it isn't, go to the settings on your phone and turn on Bluetooth. Then,
try to reconnect your smart wearable by going to the MyHealth application and select to pair your
TeltoHeart.<br>
2. '''Restart Teltoheart:''' Sometimes, restarting TeltoHeart can fix the issue. To do this, on the home
screen, open the control center by swiping up the screen. Tap on icon to select the option to
restart the TeltoHeart or simply hold the button for not less than 10 seconds and then release the
button to restart the device.<br>
3. '''Update the firmware:''' If your smart wearablehas outdated firmware, it may cause issues with
the time and date display. Check for any available updates for TeltoHeart on MyHealth mobile
application and install them as necessary.<br>
===Paired device prior to registering/logging in===
If you have paired your TeltoHeart to your phone through Bluetooth settings instead of the MyHealth
application, you may run into a few issues, including poor functionality or even disconnection issues.
Here are some troubleshooting steps to help you resolve this problem:
1. '''Unpair TeltoHeart:''' First, unpair your smart wearable from your phone by going to the
Bluetooth settings on both devices and selecting Forget or Unpair.<br>
3. '''Download the MyHealth application:''' If you haven't already, download the MyHealth
application for your TeltoHeart from the app store. Once downloaded, login to your account
and select Pair Device (follow the steps provided in 5.4.3.3 TeltoHeart pairing with MyHealth
application).<br>
2. '''Check for firmware updates:''' After pairing your smart wearable through the MyHealth
application, check for any available firmware updates and install them as necessary.