Vulnerability disclosure policy
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Security & Trust
Vulnerability Disclosure Policy
At Teltonika Telemedic, we are committed to delivering safe, secure, and reliable medical device products and services to our customers. Security is a cornerstone of our operations, and we continuously strive to uphold the highest standards of protection for our users and their data. When security vulnerabilities are identified, we respond seriously to resolve them effectively and transparently.
📄 Description
The following information outlines Teltonika Telemedic's policy for managing potential security vulnerabilities in our supported medical device products and services.
🛡️ Reporting Security Vulnerabilities
If you identify a potential security vulnerability in any of Teltonika Telemedic's products or services, we ask you to report it promptly using one of the following channels.
✉️ Email Reporting
- This email is exclusively dedicated to reporting security incidents related to Teltonika Telemedic's products or services.
- Inquiries unrelated to security vulnerabilities will not be addressed through this channel.
🌐 Partner Portal / HelpDesk
If you purchased medical devices directly from Teltonika Telemedic, you may also report vulnerabilities via our direct support channel:
OR
⏱️ Response Times & Updates
Teltonika Telemedic is committed to addressing security concerns with urgency.
Initial Acknowledgment
3 business days
Target response time for all security reports upon receipt.
Status Updates
Every 5–10 business days
For complex cases requiring further investigation, until resolution.
📚 Additional Information
For more details about Teltonika Telemedic's products, services, and support policies, please refer to the following resources.
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Product Listings
A comprehensive list of all Teltonika Telemedic's products and solutions currently on the market.
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Product Launch Dates & Firmware Updates
Regularly updated information on product launch dates and the latest firmware versions. We encourage checking for firmware updates to maintain security and performance.