Changes

4,072 bytes added ,  11:46, 11 August 2023
no edit summary
Line 1: Line 1:  
[[Category:Main Page]]
 
[[Category:Main Page]]
 +
 +
===TeltoHeart is not turning on===
 +
1. '''If your TeltoHeart has recently been turned off and you are having trouble turning it back on:'''<br>
 +
Wait for at least one minute: If it has been turned off recently, it may need some time to fully
 +
power down. Wait for at least one minute before attempting to turn it back on.<br>
 +
2. '''Charge the smart wearable:''' <br>Ensure that TeltoHeart is charged. Connect TeltoHeart to the
 +
charging dock and make sure that it is charging. If it is not charging, try a different charging
 +
cable or adapter.<br>
 +
3. '''Check the charging connections:''' <br>Ensure that the charging contacts on TeltoHeart and the
 +
charging dock are clean and free of any debris or corrosion. If they are dirty, gently clean them
 +
with a soft, dry cloth.<br>
 +
4. '''Check the button:''' <br>Make sure the button on the side of TeltoHeart is not stuck. Press the
 +
button gently a few times to see if it is functioning properly.<br>
 +
5. '''Contact customer support:''' If none of the above troubleshooting steps work, contact the
 +
customer support for further assistance.
 +
 +
===TeltoHeart is not sending data===
 +
If your TeltoHeart is not sending any data to the TeltoCare platform, here are some troubleshooting
 +
steps to help you resolve the issue: <br>
 +
1. '''TeltoHeart is not paired with MyHealth application:''' Make sure that your TeltoHeart is
 +
properly paired with the MyHealth application on your phone. If it's not, follow the pairing
 +
instructions provided in 4.4.5.3 TeltoHeart pairing with MyHealth application.<br>
 +
2. '''Check the phone storage:''' If the phone storage is full, it may not be able to receive or process
 +
data from TeltoHeart. Try deleting any unnecessary files or apps from your phone to free up
 +
some space.<br>
 +
3. '''Contact customer support:''' If none of the above troubleshooting steps work, you may need to
 +
contact the TeltoCare customer support team for further assistance.
 +
 +
 +
===Incorrect time or date===
 +
If TeltoHeart is showing incorrect time or date, it could be due to a few different reasons. One common
 +
cause of this issue is that TeltoHeart is not properly paired with your phone or has lost its connection
 +
to the phone. Here are a few steps to help you fix this problem: <br>
 +
<br>
 +
1. '''Check the Bluetooth connection:''' Ensure that your phone's Bluetooth is turned on and
 +
TeltoHeart is connected to it. If it isn't, go to the settings on your phone and turn on Bluetooth. Then,
 +
try to reconnect your smart wearable by going to the MyHealth application and select to pair your
 +
TeltoHeart.<br>
 +
2. '''Restart Teltoheart:''' Sometimes, restarting TeltoHeart can fix the issue. To do this, on the home
 +
screen, open the control center by swiping up the screen. Tap on icon to select the option to
 +
restart the TeltoHeart or simply hold the button for not less than 10 seconds and then release the
 +
button to restart the device.<br>
 +
3. '''Update the firmware:''' If your smart wearablehas outdated firmware, it may cause issues with
 +
the time and date display. Check for any available updates for TeltoHeart on MyHealth mobile
 +
application and install them as necessary.<br>
 +
 +
===Paired device prior to registering/logging in===
 +
If you have paired your TeltoHeart to your phone through Bluetooth settings instead of the MyHealth
 +
application, you may run into a few issues, including poor functionality or even disconnection issues.
 +
Here are some troubleshooting steps to help you resolve this problem:
 +
 +
1. '''Unpair TeltoHeart:''' First, unpair your smart wearable from your phone by going to the
 +
Bluetooth settings on both devices and selecting Forget or Unpair.<br>
 +
3. '''Download the MyHealth application:''' If you haven't already, download the MyHealth
 +
application for your TeltoHeart from the app store. Once downloaded, login to your account
 +
and select Pair Device (follow the steps provided in 5.4.3.3 TeltoHeart pairing with MyHealth
 +
application).<br>
 +
2. '''Check for firmware updates:''' After pairing your smart wearable through the MyHealth
 +
application, check for any available firmware updates and install them as necessary.