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| + | ===TeltoHeart is not turning on=== |
| + | 1. '''If your TeltoHeart has recently been turned off and you are having trouble turning it back on:'''<br> |
| + | Wait for at least one minute: If it has been turned off recently, it may need some time to fully |
| + | power down. Wait for at least one minute before attempting to turn it back on.<br> |
| + | 2. '''Charge the smart wearable:''' <br>Ensure that TeltoHeart is charged. Connect TeltoHeart to the |
| + | charging dock and make sure that it is charging. If it is not charging, try a different charging |
| + | cable or adapter.<br> |
| + | 3. '''Check the charging connections:''' <br>Ensure that the charging contacts on TeltoHeart and the |
| + | charging dock are clean and free of any debris or corrosion. If they are dirty, gently clean them |
| + | with a soft, dry cloth.<br> |
| + | 4. '''Check the button:''' <br>Make sure the button on the side of TeltoHeart is not stuck. Press the |
| + | button gently a few times to see if it is functioning properly.<br> |
| + | 5. '''Contact customer support:''' If none of the above troubleshooting steps work, contact the |
| + | customer support for further assistance. |
| + | |
| + | ===TeltoHeart is not sending data=== |
| + | If your TeltoHeart is not sending any data to the TeltoCare platform, here are some troubleshooting |
| + | steps to help you resolve the issue: <br> |
| + | 1. '''TeltoHeart is not paired with MyHealth application:''' Make sure that your TeltoHeart is |
| + | properly paired with the MyHealth application on your phone. If it's not, follow the pairing |
| + | instructions provided in 4.4.5.3 TeltoHeart pairing with MyHealth application.<br> |
| + | 2. '''Check the phone storage:''' If the phone storage is full, it may not be able to receive or process |
| + | data from TeltoHeart. Try deleting any unnecessary files or apps from your phone to free up |
| + | some space.<br> |
| + | 3. '''Contact customer support:''' If none of the above troubleshooting steps work, you may need to |
| + | contact the TeltoCare customer support team for further assistance. |
| + | |
| + | |
| + | ===Incorrect time or date=== |
| + | If TeltoHeart is showing incorrect time or date, it could be due to a few different reasons. One common |
| + | cause of this issue is that TeltoHeart is not properly paired with your phone or has lost its connection |
| + | to the phone. Here are a few steps to help you fix this problem: <br> |
| + | <br> |
| + | 1. '''Check the Bluetooth connection:''' Ensure that your phone's Bluetooth is turned on and |
| + | TeltoHeart is connected to it. If it isn't, go to the settings on your phone and turn on Bluetooth. Then, |
| + | try to reconnect your smart wearable by going to the MyHealth application and select to pair your |
| + | TeltoHeart.<br> |
| + | 2. '''Restart Teltoheart:''' Sometimes, restarting TeltoHeart can fix the issue. To do this, on the home |
| + | screen, open the control center by swiping up the screen. Tap on icon to select the option to |
| + | restart the TeltoHeart or simply hold the button for not less than 10 seconds and then release the |
| + | button to restart the device.<br> |
| + | 3. '''Update the firmware:''' If your smart wearablehas outdated firmware, it may cause issues with |
| + | the time and date display. Check for any available updates for TeltoHeart on MyHealth mobile |
| + | application and install them as necessary.<br> |
| + | |
| + | ===Paired device prior to registering/logging in=== |
| + | If you have paired your TeltoHeart to your phone through Bluetooth settings instead of the MyHealth |
| + | application, you may run into a few issues, including poor functionality or even disconnection issues. |
| + | Here are some troubleshooting steps to help you resolve this problem: |
| + | |
| + | 1. '''Unpair TeltoHeart:''' First, unpair your smart wearable from your phone by going to the |
| + | Bluetooth settings on both devices and selecting Forget or Unpair.<br> |
| + | 3. '''Download the MyHealth application:''' If you haven't already, download the MyHealth |
| + | application for your TeltoHeart from the app store. Once downloaded, login to your account |
| + | and select Pair Device (follow the steps provided in 5.4.3.3 TeltoHeart pairing with MyHealth |
| + | application).<br> |
| + | 2. '''Check for firmware updates:''' After pairing your smart wearable through the MyHealth |
| + | application, check for any available firmware updates and install them as necessary. |