View source for Vulnerability disclosure policy

[[Category:TeltoHeart]]

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<div style="color: #8fc1ec; font-size: 12px; font-weight: 700; text-transform: uppercase; letter-spacing: 1.5px; margin-bottom: 10px;">Security &amp; Trust</div>
<div style="font-size: 28px; font-weight: 700; color: #ffffff; letter-spacing: -0.5px; margin-bottom: 8px;">Vulnerability Disclosure Policy</div>
<div style="color: #c9d8e8; font-size: 15px; line-height: 1.6; max-width: 680px;">At Teltonika Telemedic, we are committed to delivering safe, secure, and reliable medical device products and services to our customers. Security is a cornerstone of our operations, and we continuously strive to uphold the highest standards of protection for our users and their data. When security vulnerabilities are identified, we respond seriously to resolve them effectively and transparently.</div>
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<div style="font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 1.5px; color: #94a3b8; margin-bottom: 16px;">📄 Description</div>
<div style="font-size: 14px; color: #2d3748; line-height: 1.8;">The following information outlines Teltonika Telemedic's policy for managing potential security vulnerabilities in our supported medical device products and services.</div>
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<div style="font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 1.5px; color: #94a3b8; margin-bottom: 14px; padding-left: 2px;">🛡️ Reporting Security Vulnerabilities</div>
<div style="font-size: 14px; color: #4a5568; line-height: 1.7; margin-bottom: 16px; padding-left: 2px;">If you identify a potential security vulnerability in any of Teltonika Telemedic's products or services, we ask you to report it promptly using one of the following channels.</div>

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<div style="font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: 1.5px; color: #0054A6; margin-bottom: 10px;">✉️ Email Reporting</div>
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<li>This email is exclusively dedicated to reporting security incidents related to Teltonika Telemedic's products or services.</li>
<li>Inquiries unrelated to security vulnerabilities will not be addressed through this channel.</li>
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<div style="font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: 1.5px; color: #0054A6; margin-bottom: 10px;">🌐 Partner Portal / HelpDesk</div>
<div style="font-size: 13px; color: #4a5568; line-height: 1.7;">If you purchased medical devices directly from Teltonika Telemedic, you may also report vulnerabilities via our direct support channel:</div>
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<div style="font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 1.5px; color: #94a3b8; margin-bottom: 14px; padding-left: 2px;">⏱️ Response Times &amp; Updates</div>
<div style="font-size: 14px; color: #4a5568; line-height: 1.7; margin-bottom: 16px; padding-left: 2px;">Teltonika Telemedic is committed to addressing security concerns with urgency.</div>

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<div style="font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 1px; color: #0054A6; margin-bottom: 8px;">Initial Acknowledgment</div>
<div style="font-size: 22px; font-weight: 700; color: #1a202c; margin-bottom: 6px;">3 business days</div>
<div style="font-size: 12.5px; color: #718096; line-height: 1.5;">Target response time for all security reports upon receipt.</div>
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<div style="font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 1px; color: #0054A6; margin-bottom: 8px;">Status Updates</div>
<div style="font-size: 22px; font-weight: 700; color: #1a202c; margin-bottom: 6px;">Every 5–10 business days</div>
<div style="font-size: 12.5px; color: #718096; line-height: 1.5;">For complex cases requiring further investigation, until resolution.</div>
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<div style="font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 1.5px; color: #94a3b8; margin-bottom: 14px; padding-left: 2px;">📚 Additional Information</div>
<div style="font-size: 14px; color: #4a5568; line-height: 1.7; margin-bottom: 16px; padding-left: 2px;">For more details about Teltonika Telemedic's products, services, and support policies, please refer to the following resources.</div>

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<div style="font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 1px; color: #718096; margin-bottom: 3px;">Product Listings</div>
<div style="font-size: 14px; color: #4a5568; line-height: 1.5;">A comprehensive list of all Teltonika Telemedic's products and solutions currently on the market.</div>
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<div style="flex:0 0 auto;">[https://www.teltonika-telemedic.com/products/teltoheart <span style="display:inline-block; padding:8px 16px; background:#0054A6; color:#ffffff; font-size:12px; font-weight:700; border-radius:6px;">Visit →</span>]</div>
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<div style="font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 1px; color: #718096; margin-bottom: 3px;">Product Launch Dates &amp; Firmware Updates</div>
<div style="font-size: 14px; color: #4a5568; line-height: 1.5;">Regularly updated information on product launch dates and the latest firmware versions. We encourage checking for firmware updates to maintain security and performance.</div>
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<div style="flex:0 0 auto;">[https://wiki.teltonika-telemedic.com/view/TeltoHeart_firmware/software_changelogs <span style="display:inline-block; padding:8px 16px; background:#0054A6; color:#ffffff; font-size:12px; font-weight:700; border-radius:6px;">Visit →</span>]</div>
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